Check in staff was nice, although system was down so I needed to fill out a paper slip credit card form for payment.
The room and linens were clean. My main reason for choosing this room was the jetted tub and it was wonderful. The rest of the room was mostly functional but there were numerous small things that could have been better. The bathroom fittings (towel bar and toilet paper holder bar) both fell apart while using them. Bathroom seemed to be lacking good towel drying areas esp considering extra tub. Electric outlet situation was lacking. Only one side of the bed had a nightstand with no outlet or plugs. There was a clock radio plugged in by an old fashioned extension cord strung to the other side, no power *****, just the extension cord with 3 2-prong plugs left available but no table to set anything on. There was use of another similar extension cord with no power ***** in the other portion of the room. There was a fridge with tiny freezer space and microwave which was great. There was also a tiny sink seemingly meant to be able to wash a dish but no soap, towel or paper towel. Room had several sections but only one tiny trash can. Multiple areas of patched/spackled paint but not repainted.
I gave 4 stars because while there were maybe small inconveniences I really wanted to use the tub and it was great, also as said it was clean, staff was pleasant. If you are more exacting you would have been frustrated.
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酒店回复: Dear Guest,Thank you for taking the time to share such a detailed review of your stay. It is rewarding to hear that you found our staff pleasant, the room clean, and that you thoroughly enjoyed the jetted tub; we’re glad it made your visit relaxing. We also appreciate your constructive feedback regarding the bathroom fittings, electrical outlets, and room maintenance. Your observations have been noted and will be shared with our maintenance and housekeeping teams for immediate review and improvement. We sincerely apologize for the inconvenience you encountered and thank you for your understanding. We hope to make your next stay a perfect experience.Sincerely,Sara Nadeau,General Manager
5.0分
家庭亲子
The staff were very professional. The breakfast was great. The beds were quite comfortable and the rooms were well appointed.
3.0分
其他
Easy parking. Room condition wasn’t great - outlet with no cover, hole in the wall, fridge didn’t work. No bathroom counter space.
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酒店回复: Dear Guest,Thank you for the review regarding your recent stay with us. We are glad you were pleased with your overall stay. That said, we apologize for the condition of your room and for the maintenance issue. Rest assured, we take all feedback seriously and will address your concerns appropriately. Thank you again for being our guest, and we hope you will give us another opportunity to make your next visit flawless.Sincerely,Sara Nadeau,General Manager
4.0分
朋友出游
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TV options difficult to manage; local over the air stations were interrupted as weak signal. Placement of shampoo too high in tube, making showering a slip hazard for short people. Otherwise ok.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that your overall stay was satisfactory, though we are sorry for the difficulties you experienced with the TV channels and the placement of the shower amenities. Your comments are valuable and will be shared with our maintenance and housekeeping teams to help improve both convenience and safety for our guests. We appreciate your input and hope to have the opportunity to provide you with a smoother experience in the future. Sincerely,Sara Nadeau,General Manager
4.0分
家庭亲子
This was a clean facility. Very steril in appearances and I wish they had a hot tub for those chilly fall nights.
No problems just nothing special.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear you found our facility clean and appreciated the overall upkeep. Your comment about the hot tub is duly noted. We will certainly keep it in mind for future improvements. Thank you again for taking the time to share your experience, and hope to have the opportunity to welcome you back for a more memorable stay.Sincerely,Sara Nadeau,General Manager
5.0分
商务出差
Amazing front desk who truly enjoys his work and treats customers very professionally and so welcoming!
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酒店回复: Dear Guest,Thank you so much for your kind words about Best Western Plus Brunswick Bath! We’re thrilled to hear that our front desk associate made such a positive impression with his professionalism and warm welcome. Our team takes great pride in providing genuine hospitality, and your recognition means a lot. We truly appreciate your feedback and look forward to welcoming you back for another wonderful stay.Sincerely,Sara Nadeau,General Manager
3.0分
其他
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Some parts of room were updated but updates were sloppy. However some things need replacing, like bathroom door. Staff was pleasant and helpful and breakfast was good.
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酒店回复: Dear Guest,Thank you for choosing to stay with us and for letting us know about your experience. We are pleased to learn that our friendly service and breakfast met your expectations, but we regret that some aspects of your stay kept it from being perfect. We will take your feedback regarding the bathroom door and improve in those areas. Thank you for being our guest, and we hope you will come back on your next visit to the area.Sincerely,Sara NadeauGeneral Manager
惊人的
不开心！！！
如果我知道三楼在施工，我就不会入住了。我住在二楼201房间。不开心！！！
这是一个很棒、很安静的住处，但需要快速方便地前往当地医院。
Check in staff was nice, although system was down so I needed to fill out a paper slip credit card form for payment.
The room and linens were clean. My main reason for choosing this room was the jetted tub and it was wonderful. The rest of the room was mostly functional but there were numerous small things that could have been better. The bathroom fittings (towel bar and toilet paper holder bar) both fell apart while using them. Bathroom seemed to be lacking good towel drying areas esp considering extra tub. Electric outlet situation was lacking. Only one side of the bed had a nightstand with no outlet or plugs. There was a clock radio plugged in by an old fashioned extension cord strung to the other side, no power *****, just the extension cord with 3 2-prong plugs left available but no table to set anything on. There was use of another similar extension cord with no power ***** in the other portion of the room. There was a fridge with tiny freezer space and microwave which was great. There was also a tiny sink seemingly meant to be able to wash a dish but no soap, towel or paper towel. Room had several sections but only one tiny trash can. Multiple areas of patched/spackled paint but not repainted.
I gave 4 stars because while there were maybe small inconveniences I really wanted to use the tub and it was great, also as said it was clean, staff was pleasant. If you are more exacting you would have been frustrated.
The staff were very professional. The breakfast was great. The beds were quite comfortable and the rooms were well appointed.
Easy parking. Room condition wasn’t great - outlet with no cover, hole in the wall, fridge didn’t work. No bathroom counter space.
TV options difficult to manage; local over the air stations were interrupted as weak signal. Placement of shampoo too high in tube, making showering a slip hazard for short people. Otherwise ok.
This was a clean facility. Very steril in appearances and I wish they had a hot tub for those chilly fall nights.
No problems just nothing special.
Amazing front desk who truly enjoys his work and treats customers very professionally and so welcoming!
Some parts of room were updated but updates were sloppy. However some things need replacing, like bathroom door. Staff was pleasant and helpful and breakfast was good.