酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for taking online survey. You have given us 6 points we don't what we could have done better to get 10 points. Thank you for staying with us. We appreciate your business.Thank you
5.0分
其他
Clean room, friendly staff, and had the necessities I needed - fridge, toiletries, good WiFi internet.
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酒店回复: Thank you for taking survey. We are happy to hear that your stay was excellent. We will share this information with our staff which gives them extra energy to work. Hope to see you again we appreciate your business.Thank you
2.0分
情侣出游
Had to cancel my reservation 1 hour after I made it. They charged the full $78 as a penalty for the cancelation. Anyway I can get my money back.
酒店回复: Thank you for letting us know.
5.0分
商务出差
To go on business for a few days it is good and very well located To go on business for a few days well located
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酒店回复: Thank you for taking survey. We very much appreciate your positive feedback. We are glad to hear that your stay was comfortable and nice. We will always keep our service excellent for all our coming guests. Hope to see you in future. We appreciate your business.Thank you
1.0分
情侣出游
Bed sheets and pillowcases were so stained we chose to drive 2 hours home at 1am rather than risking what we could get if we slept in that bed. So Gross!!!
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酒店回复: Thank you for bringing it up. Sorry to hear that your stay was not what you expected. We apologize for the inconvenience. We will use this information and do all changes needed. If you are in area, please give us one more chance to serve you better. Thank you
3.0分
家庭亲子
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They weren't able to find my reservation, almost trying to blame me for booking it for the wrong date or location. I checked emails, receipts, and bank account and all showed I booked the right location and I was already charged for it. He kept wanting to see proof, which I provided, then he "found" the reservation. Proceeded to send me to a room with only one bed, which was incorrect . I called front office and told him that I booked two beds and he said I was wrong. I read him what the receipt said and after insisting, he finally agreed to give me two beds. When he met me in the wrong room to give me new keys, he requested to see my reservation again, then blamed ******* for the mistake.
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酒店回复: Sorry to hear that it was difficult for front desk to find your reservation. We apologize for the inconvenience. We will train our employee in the best possible way to be very helpful to guest. Thank you for your business. Please give us one more chance to serve you better if you are in area.Thank you
3.0分
家庭亲子
The staff was very friendly and always attentive, unfortunately our room smelled like cigarettes and we found a lot of dust in the floor.
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酒店回复: Thank you for taking survey. Thank you for sharing your experience with us. We will use this information to improve the quality and standard of our hotel. We appreciate your business. If you are in this area please give us chance to serve you better.Thank you
4.0分
其他
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The first night we got there we noticed that the sheets where not very clean at all and the bathroom had some hair on the shower and tub. Next morning we requested the room cleaned very well and a change of sheets and they did it. They offered to change our room but we decline because we didn't want to move all our stuff to another room. The breakfast they offer is very basic.
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酒店回复: Thank you for taking survey. Thank you for sharing your experience with us it helps to improve the quality and service of our hotel. We will use this information and will make all necessary improvements required. We appreciate your business. if you are in this area, please do stay with us so we can serve you better.Thank you
5.0分
商务出差
The room was clean not too fancy, but expected value for the price
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We appreciate your business.Thank you
适合睡觉。没有别的了。环境比较脏，不过房间还可以。
好的
Clean room, friendly staff, and had the necessities I needed - fridge, toiletries, good WiFi internet.
Had to cancel my reservation 1 hour after I made it. They charged the full $78 as a penalty for the cancelation. Anyway I can get my money back.
To go on business for a few days it is good and very well located To go on business for a few days well located
Bed sheets and pillowcases were so stained we chose to drive 2 hours home at 1am rather than risking what we could get if we slept in that bed. So Gross!!!
They weren't able to find my reservation, almost trying to blame me for booking it for the wrong date or location. I checked emails, receipts, and bank account and all showed I booked the right location and I was already charged for it. He kept wanting to see proof, which I provided, then he "found" the reservation. Proceeded to send me to a room with only one bed, which was incorrect . I called front office and told him that I booked two beds and he said I was wrong. I read him what the receipt said and after insisting, he finally agreed to give me two beds. When he met me in the wrong room to give me new keys, he requested to see my reservation again, then blamed ******* for the mistake.
The staff was very friendly and always attentive, unfortunately our room smelled like cigarettes and we found a lot of dust in the floor.
The first night we got there we noticed that the sheets where not very clean at all and the bathroom had some hair on the shower and tub. Next morning we requested the room cleaned very well and a change of sheets and they did it. They offered to change our room but we decline because we didn't want to move all our stuff to another room. The breakfast they offer is very basic.
The room was clean not too fancy, but expected value for the price