酒店回复: Dear Keola, We sincerely apologize for the issues you experienced during your stay. Cleanliness and comfort are our top priorities, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure this does not happen again. Thank you for bringing this to our attention.

酒店回复: Thank you for your feedback. We apologize for the inconvenience you experienced. We take cleanliness and comfort seriously and will address the issues you've mentioned regarding the roaches, shower curtain, and bedding. Your comments are important to us as we work to improve the guest experience. We hope to have the opportunity to welcome you back under better circumstances.

酒店回复: Dear Avis,We appreciate you sharing your thoughts with us. It is shocking to read that we were unable to meet all of your expectations. What you described is not typical of a stay with us, and we will be sure to share your comments with our team as feedback. Our team will be sure to consult our pest control team to see where we may have fallen short. We are constantly dedicated to improving the guest experience and are confident that we can show you a much better experience should you give us another opportunity to have you as a guest.

酒店回复: Dear Sterling,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our property and accommodations. We wish you well and hope you'll consider giving us another try someday.

酒店回复: Dear Chano,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any delay during check-in. We understand your frustration and we'll work to ensure that this sort of experience doesn't happen again in the future. Thank you and we hope to see you again soon.

酒店回复: Thank you for your feedback. We are sorry to hear about the condition of your room and the issues you encountered. This is certainly not the experience we want for our guests. Please know all of your comments have been shared with our team. We appreciate you bringing these matters to our attention and for sharing your feedback.

酒店回复: Dear Lakeshia,We are disappointed that your time with us was not ideal and apologize for your experience. Feedback from our guests helps us to improve, so we kindly ask that you reach out to us offline to discuss what we could've done better while you were here. Thank you for staying with us, and we wish you all the best.