酒店回复: Erika,Thank you so much for sharing your experience with us. We’re delighted to know that you found the beds very comfortable and the resort spotless throughout. A great night’s rest and a clean environment are so important for a relaxing stay, and it’s wonderful to hear that we delivered both for you.
5.0分
家庭亲子
原文
翻译提供方：Google
很棒的酒店，工作人员非常友好
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酒店回复: Edgar,It's always rewarding to read reviews like yours, and we thank you for your kind words. We'll let our team know their outstanding service was recognized, and we look forward to seeing you again soon at Hotel ZaZa Houston Museum District.
1.0分
其他
原文
翻译提供方：Google
没有空调就没有食物
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酒店回复: Dear Jose, We regret to hear that your stay did not meet expectations and that important amenities were not available during your visit. Please know that we strive to provide everything to ensure your comfort, and our front desk team is always on hand to answer any questions you have and address any concerns. We apologize that we didn't meet expectations, but we know we can provide a seamless stay, and we hope to have another opportunity to prove that to you.
2.0分
商务出差
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The room was very outdated, dark, old, with stains. It didn't seem very clean either. The shower and sink would not drain properly, so I couldn't use those amenities. One of the lamps in the room flickered constantly. The bed linens were itchy. I would not stay here again.
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酒店回复: Thank you for taking the time to give us feedback on your stay with us. We are truly sorry to hear about the challenges you encountered and apologize for any inconvenience. Please know that we take your concerns very seriously and will investigate the comments you have given us to ensure everything is as it should be. We appreciate your input and hope to have the opportunity to welcome you back in the future for a stay that more closely reflects our commitment to comfort and cleanliness.
3.0分
情侣出游
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The rooms are outdated. The restaurant is only able to split tabs equally and only up to three ways, because using a calculator is hard I guess? Also, a candy bar costs $8. Not worth the high price. The staff was very nice.
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酒店回复: Thank you for your feedback. We’re glad to hear that our team made a positive impression, although we’re disappointed that the room condition and dining experience didn’t meet expectations. Your comments will be shared with our team, and we hope to have another opportunity to impress you.
1.0分
其他
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Having stayed here before, my husband and I booked a Queen room for 3 nights and prepaid in full. When we arrived we were given a room with one twin bed pushed against the wall in a room the size of a service closet. We went back to the front desk and were told "******* reservations are never guaranteed" and that there were no other rooms available. We had to find another hotel at midnight after a hellish day of travel. The man at the desk offered no help and no apologies. And now, the cherry on top, the hotel has been holding hundreds of dollars for incidentals on my credit card since November 7th despite the fact that we didn't stay there. Hotel Zaza used to be great but this experience has been anything but great.
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酒店回复: Guest feedback is a valuable insight into what we can focus on improving, and we thank you for taking the time to share your visit. We're sorry to hear about any shortcomings, and we understand how this must have upset you. While we cannot always guarantee third-party reservations, we'll speak with our team about being more helpful and service‑oriented in situations like these. In the meantime, please reach out to us so we can discuss any unintended charges further.
3.0分
其他
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Staff was great. Overall the carpet in the rooms and hallways were quite dirty, dingy and stained throughout all public space and in room. Really needs to be upgraded. Also, a bit disappointed in quality of housekeeping. Dust on fixtures, desk counters, the in room bar service. Not too inviting to want to splurge for an in room wine glass with dust all over it. Bathroom sink doesn’t drain well at all which we have encountered in the past. We love this location and the hotel vibe. We have stayed at Zaza plenty of times but this time the wear and tear on the hotel was really apparent.
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酒店回复: Thank you for being a returning guest. We regret that this stay did not reflect the level of service you've come to expect from us. Your feedback is important to us, and we have shared it with our leadership team for review and improvement. We're glad our location and friendly service were highlights, and we hope you will consider returning for a more seamless experience.
位置不太理想
酒店位置很好，特别是对于要去博物馆的人来说。但是房间很脏。我们刚入住的时候，房间里居然留有清洁用品。我进了洗手间，发现马桶座圈上有一团头发。这家酒店虽然不错，但我认为有点名过其实了。
服务周到，注重细节，提供别的酒店没有的服务（比如牛头车shuttle)
床很舒服，适合休息，总体来说很干净。
很棒的酒店，工作人员非常友好
没有空调就没有食物
The room was very outdated, dark, old, with stains. It didn't seem very clean either. The shower and sink would not drain properly, so I couldn't use those amenities. One of the lamps in the room flickered constantly. The bed linens were itchy. I would not stay here again.
The rooms are outdated. The restaurant is only able to split tabs equally and only up to three ways, because using a calculator is hard I guess? Also, a candy bar costs $8. Not worth the high price. The staff was very nice.
Having stayed here before, my husband and I booked a Queen room for 3 nights and prepaid in full. When we arrived we were given a room with one twin bed pushed against the wall in a room the size of a service closet. We went back to the front desk and were told "******* reservations are never guaranteed" and that there were no other rooms available. We had to find another hotel at midnight after a hellish day of travel. The man at the desk offered no help and no apologies. And now, the cherry on top, the hotel has been holding hundreds of dollars for incidentals on my credit card since November 7th despite the fact that we didn't stay there. Hotel Zaza used to be great but this experience has been anything but great.
Staff was great. Overall the carpet in the rooms and hallways were quite dirty, dingy and stained throughout all public space and in room. Really needs to be upgraded. Also, a bit disappointed in quality of housekeeping. Dust on fixtures, desk counters, the in room bar service. Not too inviting to want to splurge for an in room wine glass with dust all over it. Bathroom sink doesn’t drain well at all which we have encountered in the past. We love this location and the hotel vibe. We have stayed at Zaza plenty of times but this time the wear and tear on the hotel was really apparent.