酒店回复: Dear Tyshieka,We appreciate your feedback and understand the importance of timely housekeeping services. We are working on improving efficiency to better accommodate guest needs.Sincerely, Hotel Manager
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家庭亲子
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太糟糕了，晚上，一辆装有炮塔的货车里有人反复拍摄我的货车和我的家人，而接待处却没有给我任何解释。
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酒店回复: Estimado Sergio, Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof PLUS+ & Suites Houston - IAH Airport SW. Nos esforzamos por brindarles a los huéspedes todas las comodidades del hogar y es realmente lamentable escuchar su experiencia. Nuestro objetivo es garantizar la seguridad de todos nuestros huéspedes y nos disculpamos sinceramente por la experiencia angustiosa que esto pueda haberle causado. Sus comentarios son importantes para Red Roof y los tomaremos en consideración para realizar cambios que mejoren la experiencia de nuestros clientes. Realmente aprecio que nos hayas informado sobre esto. Esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que esté en el área. Atentamente,ErikaGestión del techo rojo Especialista en RediResponse
酒店回复: Dear Teresa, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ & Suites Houston - IAH Airport SW. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our fast and easy check in process as well as our great customer service. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, we would love to hear it. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AnnRed Roof Management RediResponse Specialist
酒店回复: Dear Carol,Thank you for your feedback. We understand how disappointing it is when amenities like the pool are unavailable, especially after confirming beforehand. We will address this internally to ensure accurate information is provided to our guests in the future.Sincerely, Hotel Manager
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其他
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工作人员很粗鲁，会让孩子们在外面玩，告诉我们我的孩子太吵了，永远不会再住在这里
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酒店回复: Dear Diamond,We're very sorry to hear about your experience, Diamond. We sincerely apologize if any of our staff came across as rude or unwelcoming. We always strive to create a family-friendly environment and regret that we fell short. Your feedback is valued and will be shared with our team to improve.Sincerely, Hotel Manager
酒店回复: Dear Cynthia,Thank you for the fantastic 10/10 rating! We're thrilled to hear you enjoyed our clean, comfortable, and convenient accommodations, especially being pet-friendly. It's great that our location and friendly staff made your month-long stay enjoyable. We appreciate your recommendation and hope to welcome you back soon!Sincerely, Hotel Manager
住得还不错
非常好
房间宽敞舒适！我感觉很自在，入住和退房手续都非常顺利完美。
3月29日至30日期间，我只住了八晚。我为此支付了61美元。酒店是否安排了其他房间或住宿？请提供房间号和详细信息。我的身份证（*，************ = xxxx2000）被盗了。如果您预订了房间或取消了预订，请致电**********，以便核实入住人。此外，还有一些入住记录缺失。
等了两个多小时才收到干净的毛巾和洗衣服，不得不去找客房服务人员，早上7点就要求提供毛巾和洗衣服，直到11:30才收到。
不得不提出房间清洁申请，但房间清洁并非每天都进行。
太糟糕了，晚上，一辆装有炮塔的货车里有人反复拍摄我的货车和我的家人，而接待处却没有给我任何解释。
我们深夜办理入住，一到就有人在那里。一到就有人在那里，不用等人，这种感觉总是很好的。入住手续快捷方便，谢谢
出发前我给酒店打了电话问泳池的事，我们真的很想去游泳，对方说泳池里的化学药剂不太合适，但泳池会开放。结果到了酒店，泳池却关门了！！又是化学药剂，但水泵却没开，所以这完全是假的……我家有泳池！我连续住了两家酒店，都没有泳池，我额外付了钱住进了一家有泳池的酒店，我们应该能拿到退款！
工作人员很粗鲁，会让孩子们在外面玩，告诉我们我的孩子太吵了，永远不会再住在这里
干净、舒适、便捷，可携带宠物！
干净、舒适、便捷——3C！地理位置安全，靠近华盛顿州立大学阿灵顿分校（IAH）机场，北侧环城公路8号线交通便利。员工非常友好。可携带宠物！我之前在那里工作，最后住了将近一个月。推荐！