Great location to the Allman Brothers big house, the Atrium Amphitheater, and downtown Macon. The room was ok. Things falling apart that need fixed. Room not completely clean. Overall worked well for price and our needs. Good safe location. But it is definitely an average hotel
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酒店回复: Hello Christopher,Thank you for sharing your feedback about your recent stay. We're glad to hear you enjoyed our convenient location and felt safe during your visit. Your observations regarding the room's condition and cleanliness are valuable, and we appreciate you bringing them to our attention. We strive to provide a satisfactory experience for all our guests, and your insights will help us maintain our standards. We hope to welcome you back for another stay in the future.
5.0分
家庭亲子
The room was decent and the facilities were clean. The parking lot could use better lighting as it was very dark. Breakfast was decent.
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酒店回复: Hello Charles,Thank you for your feedback regarding your recent stay. We're glad to hear you found the room decent and the facilities clean. Your comments about the parking lot lighting and breakfast have been noted, and we appreciate you bringing them to our attention. We hope you'll consider staying with us again in the future to experience any improvements we've made.
4.0分
其他
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The breakfast is ok . I don’t eat gluten, lactose and processed food.
For the price of stay I was expecting water bottle in the room . Not even at soda machine. I don’t drink from water fountain.
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酒店回复: Hello Claudia,Thank you for sharing your feedback. We appreciate your comments regarding breakfast options and understand the importance of dietary needs. Your concerns about water availability have also been noted, and we will take them into consideration as we evaluate our amenities. Your insights are valuable as we strive to enhance our guest experience for future visits. We hope you had a pleasant stay overall.
3.0分
家庭亲子
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I can say this stay was ok and that’s about it. Several things about our room were not great, musty smell, blood stain on the comforter, tiny pillows, hair on the floor and the sink, bathroom door scratches the ground loudly, blue stains on the shower curtain, area around the sink was dirty and had splatters on the mirror wall and frame from previous stays, bleach stains in the hallways on the carpet. It was a place for me to sleep and that’s all to say about it. I would not intentionally go here again.
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酒店回复: Dear Brianna,We sincerely apologize for the condition of your room and the issues you encountered during your stay. The cleanliness concerns you described, including stains, odors, and maintenance issues, are unacceptable. Your feedback has been shared with our housekeeping and management teams to address these matters and prevent them from occurring in the future.Sincerely,Management Team
2.0分
家庭亲子
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When we stepped off the elevator in the 3rd floor, there was an odor of vomit. When we walked in the room, the air was stale and it was not cool. Because we were exhausted, we stay the night. The next morning when we took a shower there was a strong odor of urine in the shower curtain. At first glance, it looked clean, but then we realized how really dirty it was, especially because of the odors. The eggs were rubbery and bland.
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酒店回复: Dear Eddie,We sincerely apologize for the condition of your room and the odors you encountered during your stay. The issues with cleanliness and the breakfast quality are unacceptable, and your feedback has been shared with our housekeeping and management teams to ensure these concerns are addressed promptly.Sincerely,Management Team
3.0分
其他
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Parking was easy. Didn't waste my time on the breakfast. Room was not clean. I've learned to bring my own cleaning supplies. Thank GOD I did.
And it's supposed to be a disability access room. So why did I have to step into a regular tub anyway?!
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酒店回复: Hello Adolphus, Thank you for sharing your feedback about your recent stay. We're glad you found parking convenient. We take cleanliness seriously and appreciate your input as it helps us improve. Regarding the accessibility features, your concerns have been noted. We encourage future guests to reach out with specific requests, ensuring their needs are met during their stay.
4.0分
其他
Sheets were old. Bathroom walls were dirty. The floors were clean. Breakfast was good. Front desk persons were very friendly.
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酒店回复: Hello Julia, Thank you for sharing your feedback. We're glad to hear that you enjoyed the breakfast and found our front desk staff to be friendly. Your comments regarding the sheets and bathroom cleanliness will be taken into consideration for our ongoing improvements. We appreciate you taking the time to let us know about your experience. Your insights are valuable as we continuously strive to enhance our guests' stay.
2.0分
家庭亲子
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The man working there coming in a woman room with her 3 young kids at 730 am . So I won't be staying there again. And this is not the first time. He don't need to be working in the housekeeping.
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酒店回复: Hello Angela,Thank you for sharing your feedback regarding your experience during your stay. We take guest privacy very seriously, and it's important for us to uphold the highest standards in our operations. Your comments will be noted as we continue to enhance our services and ensure a comfortable environment for all our guests. We appreciate your input and hope that future guests have a more positive experience.
5.0分
其他
Nice nights stay.
Staff was very nice, breakfast was clean with plenty of options. Beds and room comfortable.
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酒店回复: Hello Sherry,Thank you for sharing your positive feedback about our staff, breakfast options, and the comfort of your room. We strive to provide a welcoming atmosphere and are delighted to hear you enjoyed your stay. Your experience is important to us, and we appreciate your insights. We hope to welcome you back for another pleasant visit in the future.
酒店的工作人员很亲切 ， 环境优雅方便， 喜欢这里的设施和布局， 前台很亲切，礼宾部的服务也很到位很贴心， 下次还会再来， 谢谢
Great location to the Allman Brothers big house, the Atrium Amphitheater, and downtown Macon. The room was ok. Things falling apart that need fixed. Room not completely clean. Overall worked well for price and our needs. Good safe location. But it is definitely an average hotel
The room was decent and the facilities were clean. The parking lot could use better lighting as it was very dark. Breakfast was decent.
The breakfast is ok . I don’t eat gluten, lactose and processed food.
For the price of stay I was expecting water bottle in the room . Not even at soda machine. I don’t drink from water fountain.
I can say this stay was ok and that’s about it. Several things about our room were not great, musty smell, blood stain on the comforter, tiny pillows, hair on the floor and the sink, bathroom door scratches the ground loudly, blue stains on the shower curtain, area around the sink was dirty and had splatters on the mirror wall and frame from previous stays, bleach stains in the hallways on the carpet. It was a place for me to sleep and that’s all to say about it. I would not intentionally go here again.
When we stepped off the elevator in the 3rd floor, there was an odor of vomit. When we walked in the room, the air was stale and it was not cool. Because we were exhausted, we stay the night. The next morning when we took a shower there was a strong odor of urine in the shower curtain. At first glance, it looked clean, but then we realized how really dirty it was, especially because of the odors. The eggs were rubbery and bland.
Parking was easy. Didn't waste my time on the breakfast. Room was not clean. I've learned to bring my own cleaning supplies. Thank GOD I did.
And it's supposed to be a disability access room. So why did I have to step into a regular tub anyway?!
Sheets were old. Bathroom walls were dirty. The floors were clean. Breakfast was good. Front desk persons were very friendly.
The man working there coming in a woman room with her 3 young kids at 730 am . So I won't be staying there again. And this is not the first time. He don't need to be working in the housekeeping.
Nice nights stay.
Staff was very nice, breakfast was clean with plenty of options. Beds and room comfortable.