酒店回复: Dear Melissa, Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. We do hope to have you stay with us again soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
一切都很好并且方便
4.0分
商务出差
原文
翻译提供方：Google
还好。
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酒店回复: Dear Guest,We are glad to know you had a pleasant stay! It is always wonderful to hear that guests enjoy their time with us at Extended Stay America. Our team takes pride in creating a comfortable and friendly environment for all who visit. Thank you for sharing your experience, and we look forward to welcoming you back soon for another enjoyable and relaxing stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
一切都好
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酒店回复: Dear Madelin, Thank you for your feedback. We're glad to hear that everything was to your satisfaction during your stay. Our team works hard to provide a great experience, and it's rewarding to know that we met your expectations. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
非常好
非常好，请注意一点，换一下椅子，它们很脏，更不用说脏了，请检查一下，您就会注意到，谢谢。
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酒店回复: Dear JOSE, Thank you for sharing your positive review of your stay at Extended Stay America. We are glad to hear that your overall experience was satisfactory. We appreciate your observation regarding the chairs in your room. Your feedback is important to us, and we will promptly review and address the condition of the chairs to ensure a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay in the future.Best regards, Hotel Management
5.0分
其他
原文
翻译提供方：Google
不
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
4.0分
其他
原文
翻译提供方：Google
物有所值
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酒店回复: Dear Marvy, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management
1.0分
其他
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I checked in and checked right back out. As soon as I walked into the room there was a terrible odor inside. The carpet and linens were in terrible condition. 5-10 minutes after walking in I noticed black spots on my feet’s skin. I take a closer look and there was black bugs that jumped off as soon as I tried to touch to see what it was. I immediately collected my things went back to the lobby and asked for a refund. I have never experienced seeing fleas in a hotel room even an extended stay. Absolutely horrifying experience.
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酒店回复: Dear Banesa,We sincerely appreciate you sharing your experience with us. We regret to hear about the discomfort you encountered and understand how concerning that must have been. While such situations are rare, your comments have been brought to the attention of our housekeeping and maintenance teams for immediate review. We value your feedback as it helps us strengthen our standards and guest care. We hope you will consider visiting us again for a more positive and comfortable stay.Sincerely,Hotel Management
位置方便、服务一般
工作人员都非常友好和乐于助人。我很惊讶我的房间竟然这么脏。浴室里有蟑螂，床底下也有蟑螂。厨房不干净，地毯上污渍严重。微波炉里也有食物。没有干净的房间。他们给我安排了一间新房间，但比我之前住的还要糟糕。炉子不能正常工作。水槽管漏水。他们确实喷了杀虫剂。我向他们展示了所有问题的照片后，收到了部分退款。
一切都很好并且方便
还好。
一切都好
非常好
非常好，请注意一点，换一下椅子，它们很脏，更不用说脏了，请检查一下，您就会注意到，谢谢。
不
伟大的
物有所值
I checked in and checked right back out. As soon as I walked into the room there was a terrible odor inside. The carpet and linens were in terrible condition. 5-10 minutes after walking in I noticed black spots on my feet’s skin. I take a closer look and there was black bugs that jumped off as soon as I tried to touch to see what it was. I immediately collected my things went back to the lobby and asked for a refund. I have never experienced seeing fleas in a hotel room even an extended stay. Absolutely horrifying experience.