酒店回复: Dear Melissa, Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. We do hope to have you stay with us again soon.Sincerely,Hotel Management

酒店回复: Dear Madelin, Thank you for your feedback. We're glad to hear that everything was to your satisfaction during your stay. Our team works hard to provide a great experience, and it's rewarding to know that we met your expectations. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

酒店回复: Dear JOSE, Thank you for sharing your positive review of your stay at Extended Stay America. We are glad to hear that your overall experience was satisfactory. We appreciate your observation regarding the chairs in your room. Your feedback is important to us, and we will promptly review and address the condition of the chairs to ensure a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay in the future.Best regards, Hotel Management

酒店回复: Dear Marvy, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

酒店回复: Dear Christopher, We sincerely apologize that your experience did not meet your expectations. We take all guest comments seriously and continuously strive to improve both our facilities and service. Our team works hard to ensure every guest feels welcomed and well cared for, and it is disappointing to hear that you did not feel this during your stay. Your input has been shared with management to address these concerns and enhance the guest experience. We appreciate your comments and hope to provide a much better stay on your next visit.Sincerely,Hotel Management

酒店回复: Dear Mohammad, We sincerely apologize for the disappointing experience you encountered. We are truly sorry to hear that the room cleanliness, staff interaction, and service did not meet expectations. The issues with the broken bed and unpleasant odor are unacceptable, and we regret the discomfort they caused you. We are addressing your concerns with our housekeeping and front desk teams to ensure immediate improvements and better guest care. Your comments are important to us as we work to provide a better experience for all our guests. We look forward to welcoming you back.Sincerely,Hotel Management

酒店回复: Dear Robert, We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay, as well as for the hallway disturbance. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and management teams to ensure immediate attention. We appreciate you giving us a try and are truly sorry we fell short. Your experience matters, and we hope you'll consider giving us another chance. We look forward to welcoming you back.Sincerely,Hotel Management