We asked for a room with a roll away. I called directly to the hotel and they said they had one. When we arrived they did not have such a room. I'd like to request a refund.
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry for the confusion and disappointment you experienced regarding the rollaway bed.After reviewing your comments, I want to sincerely apologize for any miscommunication that may have occurred. Unfortunately, our hotel does not offer rollaway beds, and I regret that this was not clearly communicated when you called. I completely understand how frustrating it must have been to arrive expecting that accommodation and not have it available.
5.0分
商务出差
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The room was very clean, the staff was pleasant, and the night was very quiet, even though the hotel seemed to be full.
The breakfast left a lot to be desired, though. Both mornings we had to ask the staff to replenish several of the food items. They should have been watching the food to refill as needed. As a personal comment, I prefer real oatmeal instead of the packaged stuff that is not nearly as healthy. So, I was disappointed that it wasn't offered. I also thought the area wasn't as clean as it should have been... with a lot of people eating and serving themselves, the counter tops and tables should have been regularly wiped down. We had to clean our own table off before sitting down to eat.
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酒店回复: Thank you for taking the time to share your detailed feedback with us. We’re very glad to hear that you found your room clean, our staff pleasant, and that you enjoyed a quiet and restful night—even during a busy time. That’s exactly the kind of experience we aim to provide.We also truly appreciate your honest comments regarding the breakfast service. We sincerely apologize that the food replenishment and cleanliness of the area did not meet your expectations. You're absolutely right—our team should be monitoring and maintaining the breakfast area more closely during busy times, and we’ll be addressing this with our staff to ensure improvements are made.We also appreciate your note about the oatmeal option. We understand that guests have different dietary preferences and expectations, and we will certainly take your suggestion into consideration as we review our offerings.Thank you again for your thoughtful feedback—it helps us grow and serve our guests better. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.
4.0分
家庭亲子
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our overnight stay here was a good choice, clean room , friendly staff with easy check in / out , lots of nearby dining choices and easy access to the interstate and Shenandoah National Park
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酒店回复: Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your overnight stay was a good choice and that you enjoyed our clean rooms, friendly staff, and hassle-free check-in and check-out process.It’s also great to know that our convenient location near dining options, the interstate, and Shenandoah National Park added to the ease and enjoyment of your visit. We truly appreciate your kind words and hope to welcome you back the next time you're in the area!
5.0分
家庭亲子
Comfortable room, well appointed.
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酒店回复: Thank you for your kind feedback! We're so pleased to hear that you found your room comfortable and well appointed — we work hard to ensure our guests feel at home, and it's always rewarding to know we’ve met that goal.We hope to welcome you back again soon for another great stay!
5.0分
家庭亲子
Always a nice and safe place to stay.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that you consistently find our hotel to be a nice and safe place to stay — that’s exactly the experience we aim to provide for all our guests.Your continued trust and support mean a great deal to us. We look forward to welcoming you back on your next visit!
5.0分
其他
Nice clean room. Great staff
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酒店回复: Thank you for your kind words! We're so glad you enjoyed your clean room and found our staff to be great—it means a lot to us. We hope to welcome you back again soon!
5.0分
其他
Everything was perfect
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酒店回复: Thank you so much for your wonderful feedback and perfect 10/10 rating! We’re delighted to hear that everything was perfect during your stay. Your kind words truly motivate our team to keep delivering exceptional experiences.We look forward to welcoming you back soon for another outstanding visit!
5.0分
其他
There is a supermarket opposite. It is very convenient to buy things. The sanitation is also very clean. But the furnishings in the room are a bit old.
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酒店回复: Dear Zulin,Thank you for taking the time to complete the online survey regarding your recent stay at the Clarion Pointe Harrisonburg.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon!Sincerely,The Management and Staff ofClarion Points Harrisonburg
出差住的，价格还算实惠
设施：设施都很完备
卫生：比较干净，没有什么异味
服务：前台都很友善
环境：干净整洁，缓解属实，总的来说值得住
环境优美、安静、干净。
We asked for a room with a roll away. I called directly to the hotel and they said they had one. When we arrived they did not have such a room. I'd like to request a refund.
The room was very clean, the staff was pleasant, and the night was very quiet, even though the hotel seemed to be full.
The breakfast left a lot to be desired, though. Both mornings we had to ask the staff to replenish several of the food items. They should have been watching the food to refill as needed. As a personal comment, I prefer real oatmeal instead of the packaged stuff that is not nearly as healthy. So, I was disappointed that it wasn't offered. I also thought the area wasn't as clean as it should have been... with a lot of people eating and serving themselves, the counter tops and tables should have been regularly wiped down. We had to clean our own table off before sitting down to eat.
our overnight stay here was a good choice, clean room , friendly staff with easy check in / out , lots of nearby dining choices and easy access to the interstate and Shenandoah National Park
Comfortable room, well appointed.
Always a nice and safe place to stay.
Nice clean room. Great staff
Everything was perfect
There is a supermarket opposite. It is very convenient to buy things. The sanitation is also very clean. But the furnishings in the room are a bit old.