The Breakfast was not the best of the taste, but okay. Many choices, Oat means was watery, Machine dispensed orange juice was watery too.
Excellent freshly ground and brewed coffee.
No pets
AC was very loud, a negative, but it was in good condition.
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酒店回复: Dear Mr Mahmoud,Thank you for taking the time to share your experience with us. We're glad to hear that you found the room clean and our staff welcoming, that means a lot to us. We're also pleased you enjoyed the freshly ground and brewed coffee and the variety offered at breakfast.We do apologize that some of the breakfast items, such as the oatmeal and orange juice, did not meet your expectations. Your comments have been shared with our food and beverage team so we can work on improving the quality and consistency.We also appreciate your note about the air conditioning. While it's good to know it was in working condition, we understand how disruptive noise can be, and we’ll look into solutions to improve the comfort of our guests. Again, thank you again for your valuable feedback.Sincerely,Cristela DiazAssistant General Manager
5.0分
其他
Very nice room in a convenient location to the IAH airport with lots of restaurant options nearby.
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酒店回复: Dear Deborah,Thank you for your kind words. We're glad you enjoyed the room and found our location convenient to IAH airport with plenty of dining options nearby. We appreciate your feedback and hope to welcome you back again soon.Sincerely,Cristela DiazAssistant General Manager
4.0分
家庭亲子
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Overall the stay was very nice and comfortable. Room smelled good upon walking in and the bed was very clean and comfortable. The only thing that sent me off the edge was hair in the tub and all on the wall. Bathroom definitely could have been cleaned up better. Overall we enjoyed our visit.
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酒店回复: Dear Davis,Thank you for taking the time to share your feedback. We're pleased to hear that you found your stay comfortable and enjoyed the clean room and bed. However, we sincerely apologize for the oversight in the bathroom. Cleanliness is a top priority for us, and we regret that this aspect did not meet your expectations.Your comments have been shared with our housekeeping team to ensure this issue is addressed and prevented in the future. We truly appreciate your understanding and are glad to hear you still enjoyed your visit overall. We hope to welcome you back soon and provide an even better experience.
3.0分
家庭亲子
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The staff was extremely helpful and very friendly. Breakfast nook was well laid out. As I expressed to the desk manager was that they need to replace smelly carpet and air conditioning system that made the room have a mold smell.
酒店回复: Thank You, We Hope To See you Again Soon
4.0分
其他
Great stay during a busy time. Hotel was completely booked ( Jr. Olympics) lots of kids.
酒店回复: Thank You, We Hope To See you Again Soon
5.0分
家庭亲子
Super friendly staff, good hot breakfast, cleaned room every day during 4 night stay.
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酒店回复: We greatly appreciate your feedback, Thank you for choosing our property for your stay and hope to host you again in the future.
4.0分
其他
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Stayed here for one night . The property is clean and kept well, only negative is we got a room (on the third floor) on the side of the Main Street and you could hear trucks all night . Other than the annoying noise which I’m aware they cannot control , our stay was great .
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酒店回复: Thank you for staying with us and for sharing your experience. We’re so glad to hear you found the property clean and well-maintained, and that overall you had a great stay.We do apologize for the noise disturbance from the nearby street. While it's true we can’t control outside traffic, we understand how important a quiet environment is for a restful night. For any future stays, please feel free to request a room on the quieter side of the building—we'll do our best to accommodate.We appreciate your understanding and hope to welcome you back soon for an even more comfortable visit.
4.0分
家庭亲子
Overall it was a good stay. Only reason why I give it 4 stars is because the first night, the room next to us was making noise until 2am
酒店回复: Thank You, We Hope To See you Again Soon
5.0分
其他
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What I liked was that staff were super nice and that it was clean and comfortable to sleep in.
I just don't like why we have to give a big deposit. I think my bank hasnt given the deposit back, but otherwise, they been good.
还可以，住着舒适便利
Very good, but there is room for improvement.
Clean room
Nice Staff
The Breakfast was not the best of the taste, but okay. Many choices, Oat means was watery, Machine dispensed orange juice was watery too.
Excellent freshly ground and brewed coffee.
No pets
AC was very loud, a negative, but it was in good condition.
Very nice room in a convenient location to the IAH airport with lots of restaurant options nearby.
Overall the stay was very nice and comfortable. Room smelled good upon walking in and the bed was very clean and comfortable. The only thing that sent me off the edge was hair in the tub and all on the wall. Bathroom definitely could have been cleaned up better. Overall we enjoyed our visit.
The staff was extremely helpful and very friendly. Breakfast nook was well laid out. As I expressed to the desk manager was that they need to replace smelly carpet and air conditioning system that made the room have a mold smell.
Great stay during a busy time. Hotel was completely booked ( Jr. Olympics) lots of kids.
Super friendly staff, good hot breakfast, cleaned room every day during 4 night stay.
Stayed here for one night . The property is clean and kept well, only negative is we got a room (on the third floor) on the side of the Main Street and you could hear trucks all night . Other than the annoying noise which I’m aware they cannot control , our stay was great .
Overall it was a good stay. Only reason why I give it 4 stars is because the first night, the room next to us was making noise until 2am
What I liked was that staff were super nice and that it was clean and comfortable to sleep in.
I just don't like why we have to give a big deposit. I think my bank hasnt given the deposit back, but otherwise, they been good.