酒店回复: Dear Francis, We apologize that your stay did not meet expectations and regret the concerns you raised regarding the cleanliness and condition of the property. Please be assured that guest feedback is vital in helping us identify areas that need improvement. We are currently reviewing our maintenance and housekeeping procedures and evaluating how we present our property online to ensure accuracy. Your comments about ventilation and air quality have also been brought to our team’s attention for immediate review. We hope to welcome you back for a more pleasant stay.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Najla, Thank you for choosing Extended Stay America! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. We are glad we succeeded in doing so. It was a pleasure having you, and we hope to see you again on your next visit to the area.Sincerely,Hotel Management
2.0分
家庭亲子
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This stay was a disappointment. The room itself was fine, beds were clean, and the kitchen worked properly. But the hotel advertised breakfast and its just coffee and a few snacks. Management was unfriendly and unhelpful. On one of the days we stayed, the coffee creamer ran out and when we asked for more, we were told "there's no more." A few minutes later, someone related to the person behind the counter went for coffee and when it was out of creamer, the hotel associate gave them creamer. We didn't call it out to avoid conflict but it really pissed us off. You only receive good service if you're related to the hotel associates?? The other downside was room service never came by even though we stayed for 3 days. We had to reuse towels and sheets. Wasn't terrible but definitely wouldn't stay again.
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酒店回复: Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the disappointing aspects of your stay. While we’re glad you found the room comfortable, we regret that our service and breakfast offerings did not meet your expectations. The interaction you described with our staff is unacceptable and will be addressed immediately to ensure fairness and professionalism at all times. Your comments about housekeeping and breakfast options have also been shared with team for review. We truly appreciate your honesty, as it helps us make meaningful improvements. We hope you’ll consider giving us another opportunity to provide you with a more pleasant and attentive experience.Sincerely,Hotel Management
1.0分
家庭亲子
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The room smelled sooo disgusting I couldn’t wait to leave. The breakfast was a few prewrapped muffins or oatmeal. Room clearly wasn’t cleaned properly. There was a hair band on the floor. Just really gross, low quality. Would never stay there again.
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酒店回复: Dear Kelly,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and for any discomfort you experienced, as this does not reflect the standard of cleanliness and quality we aim to provide. We understand how upsetting this must have been, and we regret that your stay was negatively affected. Your comments help our team identify areas for improvement, and we are taking steps to enhance housekeeping practices and overall guest experience. We appreciate your input and hope you will consider giving us another opportunity to provide a cleaner, more comfortable, and thoroughly welcoming stay.Sincerely,Hotel Management
2.0分
其他
Stains on all of the blankets, sheets and towels. Big red stain on the carpet. Hair in the bathroom. Construction outside was very inconvenient.
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酒店回复: Dear Tia,Thank you for taking the time to share your experience. We are glad you chose to stay with us, although we sincerely apologize for the cleanliness issues and the disruption caused by construction during your visit. Your feedback is important and will be addressed with our team to help improve the overall guest experience. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects the high standards we strive to maintain and ensures a more comfortable and enjoyable visit.Sincerely,Hotel Management
1.0分
其他
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Check in was good she was friendly and nice went my room was smoking smell she immediately changed I was there for a weeding so right after I left after night I came to room one the strong odor comes from pillow and bed sheet ! Omg it was 1 am I couldn’t changed room I crashed the night morning I went 7 am to speak with a someone I saw the horrible breakfasts the muffins were wall mushed I died t say anything I took coffee and left saw no one at front door ! Came night after wedding omg again the loitering was terrible no security some loading truck may be movers were on here at front door not very secure as ******* we’re smoking out side the door omg I can’t stay I checked out morning and incited left and count my loss yes it’s a convenient place and price was affordable and noooooo nooooo the pillow the odor the near by people no thank you but stuffs were very friendly and nice
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酒店回复: Dear Tahmina, Thank you for sharing your experience with us. While we are glad to hear that you found our team friendly and welcoming, we sincerely apologize for the concerns you raised regarding room conditions, cleanliness, and the overall environment during your stay. We understand how disappointing this must have been, especially while attending an important event, and we regret that we did not meet your expectations. Please know that your observations are being reviewed as part of our commitment to improving both comfort and safety. We truly value your feedback and hope you will consider giving us another opportunity in the future to provide a more pleasant and secure stay.Sincerely,Hotel Management
2.0分
家庭亲子
I understood the breakfast is included.There was only chocolate available, they didn't even have coffee.
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酒店回复: Dear Nathaly,Thank you for taking the time to share your feedback. We are sorry for not meeting your expectations with the morning offerings, as providing a satisfying start to the day is something that should always be reliable. Your observations regarding the limited selection will be addressed with the team to ensure greater consistency and availability. Input like yours is invaluable in guiding improvements and upholding the standards our guests deserve. We appreciate your comments and hope to have another chance to provide a more enjoyable and well-rounded experience during a future visit.Sincerely,Hotel Management
5.0分
商务出差
First time at this facility but wonderful recently from Milestone location they were wonderful!!!
1.0分
其他
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My electricity went out for a good period of day and it was unacceptable took a very long time to get it back on and I was with my finance trying to enjoy a night with privacy and couldn’t. Staff kept coming in and out of the room and eventually hours and hours of trying it worked but then air conditioning didn’t work. I would like a full refund and maybe some credits this is unacceptable and I paid good money to stay there. Very unprofessional and all I wanted was a regular room that I could stay in and get some peace and quiet and couldn’t even do that. My finance ended leaving the room cuz it was unbearable so that was a horrifying night and I will never stay at that hotel again after that experience unless this situation is completely corrected and i am compensated for it I just can’t believed this happened and I spent money to stay there
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酒店回复: Dear Manrique, We sincerely apologize for the inconvenience and discomfort you encountered during your stay. We understand how frustrating it must have been to deal with power and A/C issues, especially when you were simply looking for a peaceful night with your fiancée. This is not the experience we aim to provide, and we deeply regret the disruption and lack of privacy you faced. We hope to regain your trust and welcome you back.Sincerely,Hotel Management
酒店非常舒服，适合长期入住，步行约25分钟一个很大的综合性超市
这完全是误传！！！别相信照片。这些照片是这家店刚开业时拍的。
如果他们用的是近期的照片，那时候肯定不会有顾客。
整体清洁度有待提高。
此外，大楼的通风和空调似乎有问题，还有一股浓重的潮湿/霉味。
好的
This stay was a disappointment. The room itself was fine, beds were clean, and the kitchen worked properly. But the hotel advertised breakfast and its just coffee and a few snacks. Management was unfriendly and unhelpful. On one of the days we stayed, the coffee creamer ran out and when we asked for more, we were told "there's no more." A few minutes later, someone related to the person behind the counter went for coffee and when it was out of creamer, the hotel associate gave them creamer. We didn't call it out to avoid conflict but it really pissed us off. You only receive good service if you're related to the hotel associates?? The other downside was room service never came by even though we stayed for 3 days. We had to reuse towels and sheets. Wasn't terrible but definitely wouldn't stay again.
The room smelled sooo disgusting I couldn’t wait to leave. The breakfast was a few prewrapped muffins or oatmeal. Room clearly wasn’t cleaned properly. There was a hair band on the floor. Just really gross, low quality. Would never stay there again.
Stains on all of the blankets, sheets and towels. Big red stain on the carpet. Hair in the bathroom. Construction outside was very inconvenient.
Check in was good she was friendly and nice went my room was smoking smell she immediately changed I was there for a weeding so right after I left after night I came to room one the strong odor comes from pillow and bed sheet ! Omg it was 1 am I couldn’t changed room I crashed the night morning I went 7 am to speak with a someone I saw the horrible breakfasts the muffins were wall mushed I died t say anything I took coffee and left saw no one at front door ! Came night after wedding omg again the loitering was terrible no security some loading truck may be movers were on here at front door not very secure as ******* we’re smoking out side the door omg I can’t stay I checked out morning and incited left and count my loss yes it’s a convenient place and price was affordable and noooooo nooooo the pillow the odor the near by people no thank you but stuffs were very friendly and nice
I understood the breakfast is included.There was only chocolate available, they didn't even have coffee.
First time at this facility but wonderful recently from Milestone location they were wonderful!!!
My electricity went out for a good period of day and it was unacceptable took a very long time to get it back on and I was with my finance trying to enjoy a night with privacy and couldn’t. Staff kept coming in and out of the room and eventually hours and hours of trying it worked but then air conditioning didn’t work. I would like a full refund and maybe some credits this is unacceptable and I paid good money to stay there. Very unprofessional and all I wanted was a regular room that I could stay in and get some peace and quiet and couldn’t even do that. My finance ended leaving the room cuz it was unbearable so that was a horrifying night and I will never stay at that hotel again after that experience unless this situation is completely corrected and i am compensated for it I just can’t believed this happened and I spent money to stay there