Mini fridge was Loud. Hard to keep room temperature controlled. Room was out of hair conditioner. Otherwise everything was fine. Yes, I would return.
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酒店回复: Hi KevinThanks for letting us know about the loud fridge in your room, I am having the maintenance man check that out along with the air conditioning unit. Glad to hear that everything else was fine and you will be returning when in the area. Thank you and have a fantastic day.SincerelyCaroleGeneral Manager
5.0分
其他
Shopped Holland, We didn’t appreciate Fox News on the television set in breakfast area. Should have been a more nonpolitical tv station
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酒店回复: Hi CharlotteSorry about the Fox News being on in the morning. It is preset to go each morning but the channel can be changed with the remote. Regardless, I hope you had fun shopping in Holland. It's one of my favorite places to go.Take care and come back again.SincerelyCaroleGeneral Manager
3.0分
其他
The rooms were clean and it was a quiet place to be but the breakfast was cold every single morning even if we were outside the door when they opened it
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酒店回复: Hi Candida Thanks for letting me know about the cold breakfast. I am checking into it so that I can correct any problems I see. I hope that won't detour you from coming back in the future.Take careCaroleGeneral Manager
4.0分
其他
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There was no one at check in for quite a while. It was concerning that so
Much at the breakfast buffet was plastic covered. So not very eco friendly. Otherwise a good experience.
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酒店回复: Hi MindyThank you for letting know about your concern with the breakfast buffet and the items being covered with plastic. Keeping things warm and fresh is what we are trying to achieve even though it's not eco friendly. I do apologize.SincerelyCaroleGeneral Manager
5.0分
家庭亲子
Clean spacious rooms. Good location. Hot breakfast (eggs, sausage, waffles) was a great addition to the stay.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you found your room clean and spacious, and that you enjoyed our location. It's always a pleasure to know that our hot breakfast was a great addition to your stay. We can't wait to welcome you back again!
4.0分
情侣出游
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Really did not like the loud heating/cooling fan and the walls must be too thin as we heard what sounded like a tv nearby for a long time in the middle of the night!
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酒店回复: Thank you for your review. We sincerely apologize that noise issues with the HVAC fan and from a nearby television disrupted your night. A peaceful night's sleep is a top priority for our guests, and we clearly fell short in this instance. We are looking into the fan in that room and will reinforce our quiet hours policy with all guests. Your feedback is invaluable as we work to make improvements. We hope you will consider staying with us again, and we would welcome the chance to offer you a better experience.
2.0分
商务出差
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Overall it served its purpose, however there were ants in the room all over the night stand between the two beds. I reported it to the front desk clerk who acted surprised, but no one came to inspect. We were checking our belongings before we left and that was a swift exit once my son (we were in town for college visit) was ready to go!
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酒店回复: Thank you for your honest feedback regarding your recent stay. We sincerely apologize for the presence of ants in your room and for the unacceptable way your report was handled by our front desk staff. There is no excuse for pests in a guest room, and we are very sorry that this issue was not addressed immediately. We have already contacted our professional pest control service to treat the specified room and have implemented a comprehensive inspection of all our guest rooms to prevent future occurrences. We are also addressing the breakdown in communication with our front desk team to ensure that all guest concerns are handled with the urgency and seriousness they deserve.
4.0分
其他
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Decent Stay
For a hotel just to crash for the night, the price was equitable. Property was clean upon arrival. Staff was friendly. Room was kept, but some small concerns (i.e. a previous tenant damaged the wall that the shower grab bar is affixed to, and was never repaired, and shower parts are limed and rusted.) Other than that, had no issues.
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酒店回复: Thank you for your review. We're glad to hear you found our price equitable and that our staff was friendly and the property was clean upon your arrival. We sincerely apologize for the issues with the damaged wall and the shower fixtures. We have alerted our maintenance team to address these issues immediately and will ensure they are repaired. We hope to have the opportunity to provide you with a flawless experience on a future stay.
5.0分
其他
Stains
It was good the only thing I would complain about is the stain on the top sheet and the curtains.
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酒店回复: Thank you for your feedback. We're glad to hear your stay was good overall. We sincerely apologize for the issues with the stained top sheet and curtains. This does not meet our cleanliness standards. We have addressed this with our housekeeping team and will ensure the stains are taken care of immediately. We appreciate you bringing this to our attention and hope to provide a perfect experience on your next visit.
1.0分
其他
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Don't waste your time.
When the bedsheets vere pulled back there was a very noticeable ball of hair right near the pillows. The beds were hard.The carpet felt grimy. The lamp stands were rusty. No USB / C for connections. Told the manager about it and was not compensated appropriately. Very disappointed.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us . I am profoundly sorry to read about the conditions you encountered, and I want to personally apologize for falling so short of the standards we strive to uphold
Mini fridge was Loud. Hard to keep room temperature controlled. Room was out of hair conditioner. Otherwise everything was fine. Yes, I would return.
Shopped Holland, We didn’t appreciate Fox News on the television set in breakfast area. Should have been a more nonpolitical tv station
The rooms were clean and it was a quiet place to be but the breakfast was cold every single morning even if we were outside the door when they opened it
There was no one at check in for quite a while. It was concerning that so
Much at the breakfast buffet was plastic covered. So not very eco friendly. Otherwise a good experience.
Clean spacious rooms. Good location. Hot breakfast (eggs, sausage, waffles) was a great addition to the stay.
Really did not like the loud heating/cooling fan and the walls must be too thin as we heard what sounded like a tv nearby for a long time in the middle of the night!
Overall it served its purpose, however there were ants in the room all over the night stand between the two beds. I reported it to the front desk clerk who acted surprised, but no one came to inspect. We were checking our belongings before we left and that was a swift exit once my son (we were in town for college visit) was ready to go!
Decent Stay
For a hotel just to crash for the night, the price was equitable. Property was clean upon arrival. Staff was friendly. Room was kept, but some small concerns (i.e. a previous tenant damaged the wall that the shower grab bar is affixed to, and was never repaired, and shower parts are limed and rusted.) Other than that, had no issues.
Stains
It was good the only thing I would complain about is the stain on the top sheet and the curtains.
Don't waste your time.
When the bedsheets vere pulled back there was a very noticeable ball of hair right near the pillows. The beds were hard.The carpet felt grimy. The lamp stands were rusty. No USB / C for connections. Told the manager about it and was not compensated appropriately. Very disappointed.