酒店回复: Hello Alberto, Agradecemos tus comentarios sobre tu estancia. Lamentamos que el sofá cama no haya cumplido con tus expectativas y que la limpieza no se haya realizado de acuerdo a lo solicitado. Tus observaciones son valiosas y se comparten con el equipo correspondiente para mejorar nuestros servicios en el futuro. Esperamos que el resto de tu viaje haya sido placentero y que consideres visitarnos nuevamente.
5.0分
其他
Rooms were so nice and plenty of space, breakfast was very good and different each day ( 3 day stay) Manager was very helpful!
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酒店回复: Hello Cliff,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the spacious rooms and the variety of breakfast options during your stay. It's great to know our manager was able to assist you. Your comments motivate us to continue delivering a quality experience. We hope you choose to stay with us again in the future.
2.0分
其他
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Room was not clean, sink wasn’t functioning properly had to call front desk. Had to put towels on ground to walk floor and carpet was disgusting. Food looked gross.
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酒店回复: Hello Betty,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the cleanliness and maintenance issues you encountered. Our team values input from our guests to improve our services consistently. We encourage you to contact management directly to address your specific concerns. Your experience is important to us and will be taken into account as we work towards enhancing our guest experience.
2.0分
家庭亲子
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Rooms were clean and big. Our toilet overflowed. While checking in the receptionist took and phone call and made us wait while he argued with a woman trying to cancel her room but it was too late. This morning housekeeping walked in while we were still in our room 9:45am and my daughter was changing. No knock just came in.
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酒店回复: Hello Jamie,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the rooms clean and spacious. We appreciate your comments about the check-in process, which will be reviewed to enhance our service. Your experience with housekeeping is concerning, and we will address this internally to ensure privacy is respected. Thank you for bringing these matters to our attention. We value your input as it helps us improve future guest experiences.
3.0分
家庭亲子
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The breakfast was NOT good. My stomach was upset, the milk was curdled, the bread was stale. Not a great place for breakfast, specially for vegetarians (eggs included)
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酒店回复: Hello Samanth,Thank you for sharing your feedback regarding your breakfast experience. We strive to provide high-quality options for all our guests, and we regret that the food did not meet your expectations. Your comments on the vegetarian offerings and the quality of the items will be shared with our culinary team for future improvements. We appreciate you bringing this to our attention, as guest insights are valuable for our ongoing efforts.
3.0分
其他
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There was an additional $50 charge that was like a deposit. No problem there just did not see that in the app. The room was spacious, the TV remote was broke, made do, fingernail polish on the head board of the bed, the bathroom is where I lost it. You could see the old, moldy, dark brown spots in the shower, it just wasn’t a good look. After cleaning the room again, I felt better about sleeping there. It’s a small thing to some, but small upgrades would be nicer for people who stay. I felt like the pictures were showing the same hotel on the Westside.
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酒店回复: Hello Alice,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room's size and understand the importance of cleanliness and maintenance. Your observations about the bathroom and other details will certainly help us refine our guest experience. We're glad that you were able to address your concerns during your stay, and we welcome your suggestions for potential upgrades in the future. Please know that your input is valuable to us as we strive to enhance our guests' experiences.
4.0分
其他
Clean room. Breakfast was okay, not the best quality but decent. Wish it went to 11 on weekends.
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酒店回复: Hello Kristi,Thank you for your feedback regarding your recent stay. We're glad to hear you found your room clean and that you enjoyed our breakfast offerings. We appreciate your suggestion about extending breakfast hours on weekends, and will certainly share your thoughts with the management team for consideration in future planning. Your input is valuable as we continually strive to enhance our guests' experiences.
2.0分
家庭亲子
The hotel was dirty overall. Coffee was cold. Shower caulk was dirty and needed to be replaced.
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酒店回复: Hello Rita,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and we appreciate you bringing these concerns to our attention. Your comments will be shared with the relevant departments to ensure they are addressed. We hope to provide a better experience in the future as we continually strive to improve our guest services and facilities.
3.0分
其他
Dirty
Room was very dirty, the bed uncomfortable and made a lot of noise when you move around.
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酒店回复: Hello Cassie,Thank you for your feedback regarding your recent stay. We take cleanliness and comfort very seriously and appreciate your comments, as they help us improve. Your concerns about the room conditions and bed can be addressed with our management team for future improvements. We hope you were able to enjoy other aspects of your stay, and we wish you safe travels ahead.
2.0分
其他
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Stayed 2 years ago and it was a 4 star. This time it was very dirty. Carpets in hall and stairs were dirty. The cleaning service was outside our room when we checked in and never used the vacuum. There were 3 ice makers and all three were out and staff was not friendly about it. They didnt care. The swimming pool was cold. There was no country Inn cookies.
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酒店回复: Hello dennis,Thank you for sharing your experience with us. We appreciate your feedback regarding the cleanliness and maintenance of the hotel, as well as the service provided by our team. Our goal is to create a welcoming atmosphere for all guests, and your comments will help us assess areas for improvement. We will take your concerns into consideration as we continue to enhance the guest experience moving forward. Thank you again for your input.
房间清洁尚可，但根本不提供
酒店一如预期，沙发床极其不舒服，根本睡不着。房间清洁服务也根本不提供，我每隔一天就要求清洁一次，但房间从未打扫或整理过。
Rooms were so nice and plenty of space, breakfast was very good and different each day ( 3 day stay) Manager was very helpful!
Room was not clean, sink wasn’t functioning properly had to call front desk. Had to put towels on ground to walk floor and carpet was disgusting. Food looked gross.
Rooms were clean and big. Our toilet overflowed. While checking in the receptionist took and phone call and made us wait while he argued with a woman trying to cancel her room but it was too late. This morning housekeeping walked in while we were still in our room 9:45am and my daughter was changing. No knock just came in.
The breakfast was NOT good. My stomach was upset, the milk was curdled, the bread was stale. Not a great place for breakfast, specially for vegetarians (eggs included)
There was an additional $50 charge that was like a deposit. No problem there just did not see that in the app. The room was spacious, the TV remote was broke, made do, fingernail polish on the head board of the bed, the bathroom is where I lost it. You could see the old, moldy, dark brown spots in the shower, it just wasn’t a good look. After cleaning the room again, I felt better about sleeping there. It’s a small thing to some, but small upgrades would be nicer for people who stay. I felt like the pictures were showing the same hotel on the Westside.
Clean room. Breakfast was okay, not the best quality but decent. Wish it went to 11 on weekends.
The hotel was dirty overall. Coffee was cold. Shower caulk was dirty and needed to be replaced.
Dirty
Room was very dirty, the bed uncomfortable and made a lot of noise when you move around.
Stayed 2 years ago and it was a 4 star. This time it was very dirty. Carpets in hall and stairs were dirty. The cleaning service was outside our room when we checked in and never used the vacuum. There were 3 ice makers and all three were out and staff was not friendly about it. They didnt care. The swimming pool was cold. There was no country Inn cookies.