酒店回复: Dear Guest, We are grateful for your kind words and delighted to hear that you found the hotel’s facilities well-equipped. It is very kind of you to recognize our devoted staff for their service. Providing excellent service and a comfortable environment is our priority, and your feedback motivates us to keep improving. We look forward to welcoming you back to Extended Stay America for another pleasant stay soon!Sincerely,Hotel Management
5.0分
其他
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David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.
1.0分
其他
Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.
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酒店回复: Dear Darciea,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and comfort seriously, and your comments have been noted for further review. We strive to provide an enjoyable experience for all our guests and appreciate your input as we work toward continuous improvement.Sincerely,Hotel Management
5.0分
其他
I enjoyed my stay at the staff was friendly and great service full hospitality. Can't wait to come back for a week stay in a mth or two. Thank you.
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酒店回复: Dear DEEQUAN, Thank you so much for this excellent review. We are glad that everything went great during your stay and that our hospitality made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love delivering exceptional hospitality to every guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
1.0分
其他
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Toilets didn’t work. No hot water. No pool operational. No wifi and the roof was leaking No bfast. And it smelled really bad. Very unhygienic and unsafe. Horrible experience do not go!!!
1.0分
其他
There no room available and i called about my money back and u all didn't pick up the phone at all
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酒店回复: Dear John, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
1.0分
其他
Room was nasty, smells horrible, can’t sleep so we decided to leave early morning, we rented for 2 nights and used only hours. Worst experience ever
1.0分
其他
The phones and wifi didn’t work and it took hours before someone showed up to the front desk but still provided no assistance
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酒店回复: Dear Aja, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced with the phones and Wi-Fi during your stay. Our team strives to promptly address any difficulties our guests may face, and we regret if there was any delay in resolving them to your satisfaction. Please know that we take your feedback seriously and will work diligently to ensure such instances are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay soon.Sincerely,Hotel Management
5.0分
其他
Great place for my family until apartment gets ready
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酒店回复: Dear Kjerstin, We're delighted to hear you felt right at home during your stay with us. Creating a family-friendly environment is at the heart of what we do, and we're thrilled that it resonated with you. Thank you for choosing Extended Stay America as your home away from home. We can't wait to welcome all of you back again soon!Sincerely,Hotel Management
1.0分
商务出差
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I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.
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酒店回复: Dear Christopher, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management
非常好的酒店
设施齐全，员工服务周到
David at the front desk was pretty dope and I checked in having a BAAAAAD day with so much going on. Great customer service goes a long way. Room was neat and clean and the accommodations were spot on in a pinch. Great price point for sure.
Fleas & roaches. No cooking equipment available. No chairs available to eat at the table.
I enjoyed my stay at the staff was friendly and great service full hospitality. Can't wait to come back for a week stay in a mth or two. Thank you.
Toilets didn’t work. No hot water. No pool operational. No wifi and the roof was leaking No bfast. And it smelled really bad. Very unhygienic and unsafe. Horrible experience do not go!!!
There no room available and i called about my money back and u all didn't pick up the phone at all
Room was nasty, smells horrible, can’t sleep so we decided to leave early morning, we rented for 2 nights and used only hours. Worst experience ever
The phones and wifi didn’t work and it took hours before someone showed up to the front desk but still provided no assistance
Great place for my family until apartment gets ready
I found blood on my sheets and a roach in my room. I have a video of both. At check in there was no one attending the front desk. When attempting to resolve the issue with the roaches, the manager couldn’t be find for two hours.