酒店回复: Dear Jeff,Thank you for sharing your detailed experience. We’re very sorry to hear about the issues you encountered in Room 314. Safety and comfort are top priorities, and what you described falls far below the standard we aim to provide. We sincerely apologize for the inconvenience and discomfort you experienced, especially the injury. We’ll also be investigating the room conditions immediately to prevent future occurrences.Sincerely, Hotel Manager
酒店回复: Dear Jordan,We are really sorry to hear about your disappointing experience, and I truly apologize for the cleanliness and noise issues you encountered. This is not the standard we strive to uphold, and we completely understand your frustration. Please reach out to our customer service team directly with the photos and details of your stay so we can investigate the situation further and work on resolving this for you. Your feedback is invaluable, and we hope to make it right.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
价格还可以。就是晚上聚会太吵了。睡不着。
3.0分
家庭亲子
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For the Pros. The location was close to the highway, gas stations and needed amenities. The front end staff was pleasant and accommodating and there is a small breakfast offered in the morning.
The Cons,our room had a very large yellow stain and patching from what is apparently a water leak. There was no cosmetic fixes and it was bubbled and chipping. The bathrub leaked when you showered. The TV guide does not work and the bed pillows were child sized.
We were here for 3 days, no one changed the towels or trash during this time.
Not sure what happened here, but we will probably not return here again
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酒店回复: Dear Duane,Thank you for sharing your detailed feedback. We are glad you appreciated our convenient location near the highway and amenities, as well as the friendly and accommodating front desk team. We regret the inconvenience caused by the maintenance and housekeeping concerns you mentioned. Your observations regarding the bathroom, pillows, and room upkeep have been noted and will be reviewed with the appropriate teams to ensure improvements. We truly value your input as it helps us enhance our guest experience.Sincerely, Hotel Manager
1.0分
商务出差
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I reserved two king size rooms, and they both smelled like cigarette smoke, one room was missing the handle on the bathroom door and the toilet wouldn’t flush and the other room was missing the office chair and the staff just replaced it with a dining chair… Horrible service. The breakfast was awful, scrambled eggs, undercooked, and sausage, links overcooked, no cereal for younger kids. The front desk staff had told me that because of all the problems in the one room with the bathroom, not functioning that they would refund me the cost for that room, but when I left the front desk person who was there said that they couldn’t refund anything because I had reserved the rooms through a third-party… So I have learned to never reserve rooms through a third-party again and only booked directly with the hotel and don’t believe the front desk staff when they tell you that they’ll actually accommodate you for the many inconveniences in the hotel!
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酒店回复: Dear Christine,We are disappointed to hear about the condition of the rooms, the breakfast quality, and the miscommunication at the front desk. Your comments point to several areas that need immediate improvement, from maintenance and housekeeping to consistency in service. We will be addressing these matters with our team and vendors. We hope to regain your trust with a better experience in the future.Sincerely, Hotel Manager
3.0分
其他
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Unfortunately, not a place we would stay again.
Room was in poor repair. There was a hole in the bathroom door, the toilet paper holder was broken off. There was a drawer missing from the dresser and there was no chair at the desk. Staff brought a chair but seemed indifferent about the other problems.
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酒店回复: Dear Dennis,We regret to hear about the maintenance issues in your room and the impression of indifference you experienced. Your comments regarding the bathroom door, fixtures, and furniture have been shared with our team for immediate review. Guest comfort and service are priorities for us, and your input helps us identify where improvements are needed most. We appreciate you taking the time to share your experience, and we will work to provide a better stay in the future.Sincerely, Hotel Manager
3.0分
其他
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Had a non disclosed $100 incidental fee and the tolite paper holder was broken on check in had to inform staff to hopefully prefent holding of the fee we only chose this over other properties as there was no fee listed on this one
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re sorry for the inconvenience caused by the incidental fee and maintenance issue. Your comments help us improve our transparency and guest experience, and we’ll be sure to address these concerns with our team.Sincerely, Hotel Manager
3.0分
其他
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Meh Quality Inn
Beds and bedding were new and updated but the bathroom was falling apart. Missing tile, chunks out of the tub, and the door was SO sticky that me, a 225lb pretty strong man thought I was stuck inside until I really put my shoulder into it to pop it open.
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酒店回复: Dear Justin,Thank you for your detailed feedback. We are pleased to know you found the beds and bedding new and comfortable, as a restful night is always important. We also appreciate your comments regarding the bathroom, as this highlights areas that need attention. Your observations about the tile, tub, and door will be shared with our team so improvements can be made. We value your input and hope you will notice positive changes should you choose to stay with us again.Sincerely, Hotel Manager
3.0分
其他
The security deposit might be more than you pay for the room, which is odd.
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酒店回复: Dear Eric,We appreciate your feedback and are glad you shared your thoughts about the deposit policy. The security deposit is a standard procedure to ensure the care of our rooms and is fully refundable after checkout. We value your understanding and will review our policy to maintain both guest comfort and fairness. We look forward to welcoming you again.Sincerely, Hotel Manager
2.0分
其他
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Sheets were not clean, obvious blood/mold stains were present. Ceiling in bathroom was peeling/literally falling off. Multiple brown liquid stains on walls, hotel room doors did not close all the way even when locked/latched.
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酒店回复: Dear Nathaniel, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you described regarding cleanliness, maintenance, and safety fall far below our standards and are being taken seriously. Your comments have been shared with our management and housekeeping teams for immediate review and correction. We truly regret that your experience was so disappointing and appreciate you bringing these matters to our attention.Sincerely, Hotel Manager
314号房间的窗户上贴着胶带，温度被搞乱了。水流方向是倒着的，热水低压，冷水高压。空调启动困难，最糟糕的是。地毯都剥落了，我早上在黑暗中踩到一根棉签和一个钉子头，把脚弄得生疼。我希望能得到赔偿，但他们说只有*******才能赔偿。
一切都非常令人失望，房间非常脏，非常吵闹，而且位于城里一个糟糕的地方，我有房间里所有污渍和脏衣服的照片，并希望退款
价格还可以。就是晚上聚会太吵了。睡不着。
For the Pros. The location was close to the highway, gas stations and needed amenities. The front end staff was pleasant and accommodating and there is a small breakfast offered in the morning.
The Cons,our room had a very large yellow stain and patching from what is apparently a water leak. There was no cosmetic fixes and it was bubbled and chipping. The bathrub leaked when you showered. The TV guide does not work and the bed pillows were child sized.
We were here for 3 days, no one changed the towels or trash during this time.
Not sure what happened here, but we will probably not return here again
I reserved two king size rooms, and they both smelled like cigarette smoke, one room was missing the handle on the bathroom door and the toilet wouldn’t flush and the other room was missing the office chair and the staff just replaced it with a dining chair… Horrible service. The breakfast was awful, scrambled eggs, undercooked, and sausage, links overcooked, no cereal for younger kids. The front desk staff had told me that because of all the problems in the one room with the bathroom, not functioning that they would refund me the cost for that room, but when I left the front desk person who was there said that they couldn’t refund anything because I had reserved the rooms through a third-party… So I have learned to never reserve rooms through a third-party again and only booked directly with the hotel and don’t believe the front desk staff when they tell you that they’ll actually accommodate you for the many inconveniences in the hotel!
Unfortunately, not a place we would stay again.
Room was in poor repair. There was a hole in the bathroom door, the toilet paper holder was broken off. There was a drawer missing from the dresser and there was no chair at the desk. Staff brought a chair but seemed indifferent about the other problems.
Had a non disclosed $100 incidental fee and the tolite paper holder was broken on check in had to inform staff to hopefully prefent holding of the fee we only chose this over other properties as there was no fee listed on this one
Meh Quality Inn
Beds and bedding were new and updated but the bathroom was falling apart. Missing tile, chunks out of the tub, and the door was SO sticky that me, a 225lb pretty strong man thought I was stuck inside until I really put my shoulder into it to pop it open.
The security deposit might be more than you pay for the room, which is odd.
Sheets were not clean, obvious blood/mold stains were present. Ceiling in bathroom was peeling/literally falling off. Multiple brown liquid stains on walls, hotel room doors did not close all the way even when locked/latched.