酒店回复: Dear Guest,We are pleased to know your experience was very good and met your expectations. Our team remains committed to providing a comfortable and welcoming environment for every guest. We look forward to hosting you again and ensuring another smooth and enjoyable visit.Sincerely, Hotel Manager
5.0分
商务出差
Breakfast was fresh, but it's the same thin Every day, maybe try some bacon, instead of just sausage patties.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you enjoyed the fresh breakfast each morning. We have noted your suggestion regarding adding more variety, including options like bacon, and our team will review this with the appropriate department. Your feedback is helpful as we continue working to enhance the breakfast experience for future stays.Sincerely, Hotel Manager
5.0分
其他
Clean rooms, staff was great.
Pool wasn't open,but it was alittle cool outside. Loved the breakfast's!!!!
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know you enjoyed the clean rooms, friendly staff, and the breakfast. Your note about the pool being closed is appreciated, and we will review it with our team. We are committed to keeping every stay enjoyable and comfortable. Visit again.Sincerely, Hotel Manager
3.0分
其他
The room was so noisy! Freeway noise, very loud A/C. Very difficult to sleep. Otherwise, the stay was pleasant.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad to hear that you found your stay pleasant overall. We regret that noise from the freeway and air conditioning affected your rest. Your comments will be shared with our maintenance team to explore solutions for a quieter stay. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
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Very disappointed. Did NOT enjoy my stay this time
Front desk clerk that worked the morning of Friday that I was there, was very rude, unprofessional, very very unfriendly & unwelcoming. She’s definitely not someone who should be allowed to interact with guests until she’s retrained in the basics of hospitality. Housekeeping/ breakfast staff is lazy & lacks common sense & critical thinking. Room reeked of stale cigarette smoke & air felt moist walking in room. I Was charged $10 for 2 dirty washrags but had to smell old cigarette smoke for 3 days. Unbelievable. I was truly dumbfounded by this.
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酒店回复: Dear Tasha,We regret the inconvenience you faced with service, cleanliness, and overall room condition. Your comments are important and will be reviewed with our team to address both staff training and facility upkeep. We will work toward ensuring a more comfortable and welcoming stay for our guests.Sincerely, Hotel Manager
2.0分
其他
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Very irritating to listen to an advertisement every time I was required to log back on to the internet. Several a & c USB connections were not working. Was told I had reserved a handicap room but this was not the case. Also, the housecleaning every 3d day was a non starter for me. Probably will look for another hotel when in Houston area again.
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酒店回复: Dear Harry,Thank you for your feedback. We appreciate you taking the time to share your experience. Your comments about the internet, room assignment, USB connections, and housekeeping schedule are important and will be reviewed to make necessary improvements. We value your perspective and regret that your stay did not fully meet expectations. Please visit us again.Sincerely, Hotel Manager
5.0分
其他
Overall was a good experience for a single night stay. Only issues for some maybe the AC in room was noisy, street noise and Wi-Fi is slow at time.
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酒店回复: Dear Marie,Thank you for your feedback. We are glad you had a good overall experience during your stay. We regret the inconvenience caused by the AC noise, street sound, and Wi-Fi speed. Your comments have been noted, and our team will review these areas to enhance guest comfort in future stays. Hope you will visit again.Sincerely, Hotel Manager
1.0分
其他
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Very rude Manager there was feces in the restroom, toilet and on the light switch the room were very dirty I had several small children with me and I had already unloaded everything so I asked for stuff to clean and instead of them being kind and assisting the worker came banging on the door, asking how many people were in there, even though we weren’t making a lot of noise and the kids were at the pool with my sister. There’s two queen full size beds and a queen size sofa bed, and I was told only five people were allowed in the room even though each bed could fit two people I asked for a refund was told that I can get a refund if I left immediately, and if I didn’t leave immediately, the cops would be called on me I was very confused as to why I was being threatened with cops when I never cussed yelled or once was that disrespectful to the manager I’m so glad everything is recorded and I’m moving forward with a lawsuit.
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酒店回复: Dear Guest,Thank you for your comments. Our team is committed to maintaining a safe and respectful environment for all guests and staff. In this instance, the behavior directed toward our staff was aggressive and threatening, which required us to involve local authorities and ask the guest to leave the property. Our priority will always remain the comfort and security of everyone staying with us.Sincerely, Hotel Manager
1.0分
商务出差
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There were bed bugs. I started having an allergic reaction and then saw one adult bug in the bed and some on a pillow. Immediately packed up and left. Took pillow to lobby desk to show receptionist.
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酒店回复: Dear Vanessa,We are very concerned to hear about the bed bug issue and the allergic reaction you experienced. This is a serious matter, and we will address it immediately with our housekeeping and pest control teams to ensure it is resolved. Your safety and comfort are our top priorities, and we sincerely regret that your stay was impacted in this way.Sincerely, Hotel Manager
其中一名工作人员对我很不好，门坏了，我觉得不安全，工作人员被告知了，但从来没有
非常好
Breakfast was fresh, but it's the same thin Every day, maybe try some bacon, instead of just sausage patties.
Clean rooms, staff was great.
Pool wasn't open,but it was alittle cool outside. Loved the breakfast's!!!!
The room was so noisy! Freeway noise, very loud A/C. Very difficult to sleep. Otherwise, the stay was pleasant.
Very disappointed. Did NOT enjoy my stay this time
Front desk clerk that worked the morning of Friday that I was there, was very rude, unprofessional, very very unfriendly & unwelcoming. She’s definitely not someone who should be allowed to interact with guests until she’s retrained in the basics of hospitality. Housekeeping/ breakfast staff is lazy & lacks common sense & critical thinking. Room reeked of stale cigarette smoke & air felt moist walking in room. I Was charged $10 for 2 dirty washrags but had to smell old cigarette smoke for 3 days. Unbelievable. I was truly dumbfounded by this.
Very irritating to listen to an advertisement every time I was required to log back on to the internet. Several a & c USB connections were not working. Was told I had reserved a handicap room but this was not the case. Also, the housecleaning every 3d day was a non starter for me. Probably will look for another hotel when in Houston area again.
Overall was a good experience for a single night stay. Only issues for some maybe the AC in room was noisy, street noise and Wi-Fi is slow at time.
Very rude Manager there was feces in the restroom, toilet and on the light switch the room were very dirty I had several small children with me and I had already unloaded everything so I asked for stuff to clean and instead of them being kind and assisting the worker came banging on the door, asking how many people were in there, even though we weren’t making a lot of noise and the kids were at the pool with my sister. There’s two queen full size beds and a queen size sofa bed, and I was told only five people were allowed in the room even though each bed could fit two people I asked for a refund was told that I can get a refund if I left immediately, and if I didn’t leave immediately, the cops would be called on me I was very confused as to why I was being threatened with cops when I never cussed yelled or once was that disrespectful to the manager I’m so glad everything is recorded and I’m moving forward with a lawsuit.
There were bed bugs. I started having an allergic reaction and then saw one adult bug in the bed and some on a pillow. Immediately packed up and left. Took pillow to lobby desk to show receptionist.