酒店回复: Dear Maury, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We have taken note of your observations regarding updates in our facility and will share them with the appropriate leaders for future planning. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

酒店回复: Dear S, We are delighted you had a terrific stay at Extended Stay America. Thank you for highlighting your excellent breakfast experience, most notably the availability of the timings. Your feedback is noted, and we will address it appropriately. We hope you will revisit us soon. Safe Travels!Sincerely, Hotel Management

酒店回复: Dear Cindy, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and understand the importance of a comfortable environment. Your comments regarding the smell, cleanliness, and lighting issues will be addressed to ensure a better experience for our future guests. We appreciate your input, and we hope you consider giving us another chance in the future. Your comfort and satisfaction are important to us, and we'll work to improve. Thank you for sharing your concerns.Sincerely,Hotel Management

酒店回复: Dear Wendy, Thank you for reviewing your stay. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

酒店回复: Dear Ryan, Thank you for staying with us and sharing your review. We aim to provide an outstanding experience for every guest. Therefore, we apologize for your disappointment with our property as old and outdated. We appreciate your observations and bringing this to our attention. Updating and renovating our hotel is always ongoing; various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management

酒店回复: Dear Roxana, Thank you for your helpful feedback. Our main objective is to provide our guests with clean and relaxing accommodations. Therefore, we appreciate you informing us of our oversight in inspecting your suite before arrival, and we apologize for the issue this has caused. We will be sure to share your feedback with our associates and prevent such incidents from happening again. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management