酒店回复: Dear Maury, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We have taken note of your observations regarding updates in our facility and will share them with the appropriate leaders for future planning. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management
5.0分
情侣出游
原文
翻译提供方：Google
也许他们可以把咖啡和松饼留到 10:00？他们从 6:00 到 9:30 仍然有这些，真是太好了！
展开
酒店回复: Dear S, We are delighted you had a terrific stay at Extended Stay America. Thank you for highlighting your excellent breakfast experience, most notably the availability of the timings. Your feedback is noted, and we will address it appropriately. We hope you will revisit us soon. Safe Travels!Sincerely, Hotel Management
酒店回复: Dear Cindy, We apologize for the inconvenience you experienced during your stay. We take your feedback seriously and understand the importance of a comfortable environment. Your comments regarding the smell, cleanliness, and lighting issues will be addressed to ensure a better experience for our future guests. We appreciate your input, and we hope you consider giving us another chance in the future. Your comfort and satisfaction are important to us, and we'll work to improve. Thank you for sharing your concerns.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
状况不佳
酒店的状况很差。
展开
酒店回复: Dear Ryan, Thank you for staying with us and sharing your review. We aim to provide an outstanding experience for every guest. Therefore, we apologize for your disappointment with our property as old and outdated. We appreciate your observations and bringing this to our attention. Updating and renovating our hotel is always ongoing; various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see our progress. Sincerely,Hotel Management
1.0分
商务出差
展开
Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk.
Anyway, I waited about 20 min before checking in but there was a sign.
The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy.
So I decided not to stay and booked another room at another hotel.
展开
酒店回复: Dear LaJuan, We are truly sorry to hear about the challenges you encountered during your recent booking. Your feedback regarding the entrance, check-in experience, and room condition is concerning and not reflective of the standards we strive to uphold. We apologize for the inconvenience and disappointment this caused. Your comments will be addressed with our team to ensure improvements. This is not the standard we aim to provide, and we regret the impact this has on your visit. We hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely,Hotel Management
4.0分
其他
展开
Great value for the area
It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.
展开
酒店回复: Dear Brad, We are thrilled to hear that you found Extended Stay America to be a great value in the area! Thank you for appreciating our kitchen amenities and acknowledging our clean rooms and functional air conditioning. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management
服务卫生环境挺好
住得很棒，位置也很好。
Zidndkkd
好
15 分钟内无人办理入住手续。
许多地方需要维修。
位置很棒。
发送了关于提前入住和延迟退房的直白信息……以为这是一次长期住宿
也许他们可以把咖啡和松饼留到 10:00？他们从 6:00 到 9:30 仍然有这些，真是太好了！
我选择在这里度假，但无论走到哪里，都闻到烟味，尽管到处都有禁止吸烟的标志。地板很粘，我房间里的灯也不亮。
状况不佳
酒店的状况很差。
Initially I booked at this hotel because of the low cost and location, it was very close to where I needed to be. The entrance was not very welcoming at all, could use some organization behind the desk.
Anyway, I waited about 20 min before checking in but there was a sign.
The room itself (312) was not up to my standards. Rusted refrigerator, stains on carpet. Overall, unhappy.
So I decided not to stay and booked another room at another hotel.
Great value for the area
It’s an extended stay so a mostly real kitchen. Could overall use some upgrade love but the room was clean and air conditioner worked. That’s about all that mattered to me this trip.