Felt like there were bed bugs, it was so loud until 2am that we could hardly sleep. If I could rate it 0 stars I would.
1.0分
家庭亲子
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This was a very low rate facility. There doors to the outside were not locked. The first room we went to had a broken lock on the door, a broken window, and the toilet didn't work. We switched rooms twice with the same problems. The last room at least had a door that locked. There were no towels, light bulbs in the bathroom, tv remote, or an actual blanket on the bed. We stayed because of bad weather and we were exhausted. I would not recommend this motel to anyone.
1.0分
商务出差
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Staff was rude! Did not honor ******* booking. Ran my card without permission. Refused cancelation refund. Roach infested. Half of property is in shambles(doors hanging off, broken windows, and run down). Which is considered a fire hazard. Called about early check in days before and was told no problem. When I arrived was told i had to pay clerk $20 cash only. I asked for a receipt and was blown off. Most motels will not take cash/card only. I believe i was scammed. The fire marshal and health dept need to do an inspection for guest safety.
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酒店回复: Hi Kelly,We're very sorry to hear about your experience. This is not the standard we strive to uphold, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can address these issues immediately. Thank you for bringing it to our attention. Jeremy Ward #Team6
1.0分
家庭亲子
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Booked rooms through ******* without reading any reviews. Before arriving started reading all the terrible reviews. Finally got to motel and half the building is dark and falling apart. Windows spray painted. Weeds a mile high in front of building. Didn’t look safe or clean. Cancelled rooms, booked elsewhere.
1.0分
商务出差
There were roaches and the place was dirty. When you arrive, it looks abandoned because there are rooms with windows broken out.
1.0分
家庭亲子
Bugs all over the room in the bed and on the walls I couldn't stay i had to check out right after check in
1.0分
其他
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Not even a hint of cleanliness.
Unfortunately, the room we had been given either had not been cleaned or was still occupied by someone else (who fortunately was not there at the time). Old food in the fridge, dirty linens, dirty floor, soiled wet wipes on the floor, coins on the nightstand, etc. Outside of the room wasn’t much better honestly. Staying there quickly became a non-starter and we turned our key in immediately. A refund was requested to which we were told that we needed to go through the booking platform. A second room was offered to us, but the damage was done and we had no desire to stick around. As the room that was booked was non-refundable, unfortunately, we were forced to walk away and eat a 2-nights stay for 10 minutes of surprise. Extremely disappointed and frustrating.
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酒店回复: Dear Guest,We're very sorry to hear about your experience. This is not the standard we strive to uphold, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can address these issues immediately. Thank you for bringing it to our attention. Jeremy Ward #Team6
1.0分
其他
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The door was not on the hinges properly. The toilet leaked the windows on the first floor room would not lock. They could be open from the outside and cleanliness of the outside of the place was horrible.
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酒店回复: Hi Ira,We sincerely apologize for the issues you encountered during your stay. The maintenance problems with the door, toilet, and windows, as well as the cleanliness concerns outside the property, are unacceptable. Your feedback has been shared with our management and maintenance teams to address these issues immediately. We appreciate you bringing this to our attention.Jeremy Ward #Team6
2.0分
其他
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Parking was easy. Not sure about how secure.
The room was definitely not anything like the one shown online or like the one I stayed in previously. This hotel was much older and more run down. There were bugs in the bathroon. Towels were old and stained, not fresh.
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酒店回复: Hi Paula,We’re very sorry to hear about your experience. The issues you encountered with cleanliness, outdated towels, and bugs in the bathroom are unacceptable. We also apologize that the room did not meet your expectations compared to previous stays or online photos. Your feedback has been shared with our housekeeping and maintenance teams to address these concerns and improve the guest experience.Jeremy Ward #Team6
虽然可以进入,但酒店一半已成废墟,另一半几乎无法正常使用。
Felt like there were bed bugs, it was so loud until 2am that we could hardly sleep. If I could rate it 0 stars I would.
This was a very low rate facility. There doors to the outside were not locked. The first room we went to had a broken lock on the door, a broken window, and the toilet didn't work. We switched rooms twice with the same problems. The last room at least had a door that locked. There were no towels, light bulbs in the bathroom, tv remote, or an actual blanket on the bed. We stayed because of bad weather and we were exhausted. I would not recommend this motel to anyone.
Staff was rude! Did not honor ******* booking. Ran my card without permission. Refused cancelation refund. Roach infested. Half of property is in shambles(doors hanging off, broken windows, and run down). Which is considered a fire hazard. Called about early check in days before and was told no problem. When I arrived was told i had to pay clerk $20 cash only. I asked for a receipt and was blown off. Most motels will not take cash/card only. I believe i was scammed. The fire marshal and health dept need to do an inspection for guest safety.
Booked rooms through ******* without reading any reviews. Before arriving started reading all the terrible reviews. Finally got to motel and half the building is dark and falling apart. Windows spray painted. Weeds a mile high in front of building. Didn’t look safe or clean. Cancelled rooms, booked elsewhere.
There were roaches and the place was dirty. When you arrive, it looks abandoned because there are rooms with windows broken out.
Bugs all over the room in the bed and on the walls I couldn't stay i had to check out right after check in
Not even a hint of cleanliness.
Unfortunately, the room we had been given either had not been cleaned or was still occupied by someone else (who fortunately was not there at the time). Old food in the fridge, dirty linens, dirty floor, soiled wet wipes on the floor, coins on the nightstand, etc. Outside of the room wasn’t much better honestly. Staying there quickly became a non-starter and we turned our key in immediately. A refund was requested to which we were told that we needed to go through the booking platform. A second room was offered to us, but the damage was done and we had no desire to stick around. As the room that was booked was non-refundable, unfortunately, we were forced to walk away and eat a 2-nights stay for 10 minutes of surprise. Extremely disappointed and frustrating.
The door was not on the hinges properly. The toilet leaked the windows on the first floor room would not lock. They could be open from the outside and cleanliness of the outside of the place was horrible.
Parking was easy. Not sure about how secure.
The room was definitely not anything like the one shown online or like the one I stayed in previously. This hotel was much older and more run down. There were bugs in the bathroon. Towels were old and stained, not fresh.