酒店回复: Dear Gen, Thank you for being our guest. Starting your day with a good breakfast is essential, and we regret that you didn't have a good experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We value your feedback, and we take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management
酒店回复: Dear Jose, We sincerely apologize that your visit did not meet expectations and that you encountered multiple issues during your time with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and your feedback has been shared with the appropriate teams to address these concerns and ensure greater attention to cleanliness, presentation, and guest service. We regret that your experience was far from what you anticipated and hope you will allow us another opportunity to provide a stay that reflects the high standards we strive to maintain.Sincerely,Hotel Management
酒店回复: Dear Jorge, Thank you for choosing Extended Stay America and taking the time to post a review. We are delighted to hear that you found your stay comfortable and enjoyed our convenient location. It’s also wonderful to know that your room met your expectations in terms of cleanliness and upkeep. Our team takes great pride in providing attentive and friendly service, and your kind words are a fantastic affirmation of their efforts. Thank you for taking the time to share your experience with us, and we look forward to welcoming you back for another seamless and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
地理位置优越，靠近博物馆和购物区。
我不喜欢这里的设施和房间；它们看起来很陈旧。
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酒店回复: Dear Maria, Thank you for sharing your feedback on your recent visit. We are pleased to know you found the location convenient for exploring nearby attractions. At the same time, we regret that aspects of your accommodations did not meet your expectations. Your observations have been noted and will be reviewed with our team as we work to enhance the guest experience. We remain committed to providing a comfortable and welcoming environment, and we hope you will consider giving us another opportunity to provide a more enjoyable and updated stay in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
床很舒服
房间宽敞，只是因为靠近高速公路，所以有点吵
1.0分
其他
原文
翻译提供方：Google
糟糕的酒店，脏兮兮的……糟糕的床单……一切都很糟糕
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酒店回复: Dear Eliane, We are very sorry to hear that your visit did not meet your expectations and that you were dissatisfied with the condition of our property. The condition and upkeep of our hotel are essential to the experience we aim to provide, and your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope you’ll consider giving us another opportunity to deliver the comfortable and pleasant stay you rightfully expected.Sincerely,Hotel Management
还行吧。他们说有咖啡机，结果却没有，这点我不太喜欢。
房间设施太旧，厨房用品比其它连锁店少，房间告示牌承诺的炊具都不提供，位置离商务出差点近
网站上标注有早餐，早上前台告知没有。我是一个出差人士，我一个月时间都在预定住宿，但是经常有些酒店没有早餐，缺标注有早餐。我很生气，因为接下来我要不吃早餐工作。
不错
我在房间里的床底和毛巾里发现了爆米花。房间里的一切都破旧不堪。无障碍浴室不符合标准，而且房间里弥漫着浓重的高乐氏消毒剂和香料味。早餐很差。工作人员很不专业。*******网站上的照片与酒店实际照片不符（网站上的照片经过大量篡改）。
位置很好，房间也很大……需要翻新一下，但价格便宜，也还不错……不过，楼上房间的噪音显然是小孩跑来跑去造成的……我联系了前台，噪音基本就消失了。
酒店非常舒适，地理位置优越，靠近市中心的River Oaks，可直达高速公路，方便快捷地游览城市。房间状况极佳，干净整洁，维护良好。工作人员始终非常友好周到。
地理位置优越，靠近博物馆和购物区。
我不喜欢这里的设施和房间；它们看起来很陈旧。
床很舒服
房间宽敞，只是因为靠近高速公路，所以有点吵
糟糕的酒店，脏兮兮的……糟糕的床单……一切都很糟糕