酒店回复: Dear Gen, Thank you for being our guest. Starting your day with a good breakfast is essential, and we regret that you didn't have a good experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We value your feedback, and we take it to heart. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Sincerely,Hotel Management
酒店回复: Dear Bobbi,We're sorry your visit was marked by multiple disappointments, including the confusion with your booking, lack of assistance during check-in, and the concerning condition of the furniture in your room. We also regret the delay in providing linens and the oversight in cleanliness. Your concerns are being addressed with the appropriate teams to ensure a more reliable and respectful experience moving forward. Your comments regarding the breakfast offerings are important to us, as we are always looking for ways to enhance our guest experience. We appreciate you choosing to stay with us and hope for the opportunity to offer a much-improved visit in the future. Sincerely,Hotel Management
酒店回复: Dear Vikki,We're very sorry your stay was so disappointing. Cleanliness, comfort, and clear communication are all essential components of the guest experience, and we regret that we fell short during your visit. We take your concerns seriously and will address them with our team to make necessary improvements. We do greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
酒店回复: Dear Jorge, Thank you for choosing Extended Stay America and taking the time to post a review. We are delighted to hear that you found your stay comfortable and enjoyed our convenient location. It’s also wonderful to know that your room met your expectations in terms of cleanliness and upkeep. Our team takes great pride in providing attentive and friendly service, and your kind words are a fantastic affirmation of their efforts. Thank you for taking the time to share your experience with us, and we look forward to welcoming you back for another seamless and enjoyable stay in the future.Sincerely,Hotel Management
酒店回复: Dear Sasha,We're truly sorry your stay was impacted by multiple maintenance and comfort issues. A room should offer a restful and clean environment, and we regret that was not your experience. The condition of the bed, the noise levels, and the state of the bathroom all fall short of what we strive to provide. Your feedback is being shared with our team so these matters can be addressed appropriately. We appreciate the opportunity to learn from your experience and do better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
房间设施太旧，厨房用品比其它连锁店少，房间告示牌承诺的炊具都不提供，位置离商务出差点近
还行吧。他们说有咖啡机，结果却没有，这点我不太喜欢。
房间设施陈旧，和酒店所处的区域格格不入。而且我们入住的时候电梯也坏了。
网站上标注有早餐，早上前台告知没有。我是一个出差人士，我一个月时间都在预定住宿，但是经常有些酒店没有早餐，缺标注有早餐。我很生气，因为接下来我要不吃早餐工作。
不错
这家酒店“免费早餐”的宣传并不准确，这也是我们决定入住的原因之一。早餐只有松饼、谷物棒和咖啡。
工作人员一点也不友好，告诉我我的预订有误，我只订了一间房。好不容易解决了问题，我们把行李带进房间，却被告知没有行李车，于是我们把行李搬到了三楼，结果发现走廊尽头有一辆行李车。
其中一个房间的床，我一坐上去就完全竖了起来，导致我直接摔倒在地，尾骨撞到了地上。
冰箱和台面根本没打扫。直到周六晚上才给我们换了新毛巾，因为“毛巾”整天都在洗，但我们看到两辆清洁工的推车里装满了毛巾。
一分价钱一分货。
我来过这家酒店很多次，总的来说，这是一家不错的酒店。浴室里有一只大蟑螂，我知道无论浴室有多干净，这种情况都可能发生，但我在床头柜上发现了用过的除臭剂，床边还有一块污渍（好像有人洒了饮料），就像根本没打扫过一样。
墙壁很薄，浴室很脏，淋浴间里有灰尘和头发。前台说房间每14天才打扫一次，所以如果我想打扫房间，需要额外支付10美元。早餐很糟糕，包括咖啡（即使有的话）。要换毛巾，你得把脏毛巾拿到前台换掉，却没有换洗的衣服。浴室的通风口没有送风，所以非常热。再也不来了！
酒店非常舒适，地理位置优越，靠近市中心的River Oaks，可直达高速公路，方便快捷地游览城市。房间状况极佳，干净整洁，维护良好。工作人员始终非常友好周到。
房间很热。床吱吱作响，床单太小。床一动就发出很大的声音，真是糟糕透了，根本睡不着。电梯噪音很大，嘎嘎作响，差点把**吵醒。浴室的墙上有霉菌。