酒店回复: Dear Daniel, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
1.0分
其他
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No kind of help to do a welfare check on my room.
I ask the front desk to do a wellfare check on my room 224 today 08/11/2025 around 11am to 1p I called the front desk to be transferred to my room 3 times no answer, the front desk clerk told me he was to busy to go do a wellfare check and my wife phone was dead, I had to call the police to do a wellfare check. So at this time the front desk clerk was too lazy to go check my room to see if my family was still alive. I didn’t like the fact that this Mexican said he not gong to do a wellfare check, simply ignored a live and dead situation. That’s not good.
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酒店回复: Dear Lorenzo, Thank you for sharing your experience with us. We truly regret to hear about the concern you faced and understand how distressing the situation must have been for you. The safety and comfort of all guests is of utmost importance, and we take matters involving well-being very seriously. Please be assured that your feedback will be shared with the appropriate team. We appreciate you taking the time to bring this to our attention and hope for the opportunity to better meet your expectations in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!
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酒店回复: Dear Deborah, Thank you for sharing your experience. We’re sorry the stay did not meet your expectations, especially regarding the environment and the reservation issue. While we’re glad our team member was courteous and tried to assist, we understand your frustration and appreciate your honest feedback. Your comments will be shared with our team as we work to improve. We hope your future travels bring more comfort and ease.Sincerely,Hotel Management
5.0分
其他
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Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right
5.0分
其他
Rude staff and bugs everywhere
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酒店回复: Dear Angelica, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Sincerely,Hotel Management
2.0分
商务出差
Review
The room is acceptable but the neighbor is quite noisy.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad to hear that the room met your expectations. However, we sincerely apologize for the noise issues you experienced, as we understand how important a peaceful environment is for a comfortable stay. For your future visits, please feel free to reach our front desk during your stay, and we will be happy to assist you with any concerns. We appreciate your understanding and hope to provide you with a more pleasant experience next time.Sincerely,Hotel Management
1.0分
情侣出游
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I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and **** smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.
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酒店回复: Dear Steven, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
1.0分
商务出差
There are only scumbags in the lobby
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酒店回复: Dear Guest, We’re sorry you felt uncomfortable during your visit. We strive to create a welcoming environment for all our guests, and we take comments like this seriously. Your feedback will be shared with the appropriate team so we can make the necessary improvements. Thank you for your feedback.Sincerely,Hotel Management
1.0分
商务出差
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My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc
For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!
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酒店回复: Dear Gina, Thank you for evaluating your stay with us. At our hotel, we strive to offer an outstanding experience and maintain a clean and comfortable environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Your concerns are significant to us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. Thank you for the detailed information so we may address this right away. We hope that you will give us another chance to serve you better the next time you are in the area.Sincerely,Hotel Management
很好
环境：好
不错
臭气
房间里的烟味太大了。我所有的衣服都有香烟味，尽管他们说它们是无烟的。
No kind of help to do a welfare check on my room.
I ask the front desk to do a wellfare check on my room 224 today 08/11/2025 around 11am to 1p I called the front desk to be transferred to my room 3 times no answer, the front desk clerk told me he was to busy to go do a wellfare check and my wife phone was dead, I had to call the police to do a wellfare check. So at this time the front desk clerk was too lazy to go check my room to see if my family was still alive. I didn’t like the fact that this Mexican said he not gong to do a wellfare check, simply ignored a live and dead situation. That’s not good.
This property was horrible. It was homeless people outside sitting around, dirty and smelled like smoke. They couldn’t find my reservation either and had to opt for a single bed when I booked a double. The guy helping was nice and I received a refund but never again!
Our stay was ok but the room smells and the bathroom smells like smoke. I hade to unclog the toilet myself cause the maintenance guy was out. For 93 dollar a night yea right
Rude staff and bugs everywhere
Review
The room is acceptable but the neighbor is quite noisy.
I would like to request a refund, the tables were not wiped down dirty tv stand, the wall plus looked hazardous popping out the wall, elevator was not working, it was a non smoking room and you could smell cigarette and **** smoke as soon as you walked into the hallway, we were on the third floor with no elevator had to carry our bags up, floor was dirty, sheets and curtains were stained, roaches running around looked like people were fixing there cars parked all accross the lanes in the parking lot, carpet was stained the drawers looked like they were falling apart, wall had stains. We weren’t even there 30 minutes before we left and booked somewhere else. I have pictures to back up all this information so please accommodate us and refund our hard spent money for this very disfortunate situation and waste of money and time in our vacation.
There are only scumbags in the lobby
My feet got dirty from the carpet and floors, the room smelled like smoke, the furniture was about to fall apart, there was a coach roach in my shower, the shower nozzle needs to be replaced, the check in area smelled. Etc
For what you charge it’s an abomination. I was in room 134, oh and the soda machine eats your money. Don’t go there!!!