The room smelled musty. The trim around the doors had mold or rust all over ,and the water from the sink and in the toilet was dirty brown, even after flushing several times. We immediately reported the condition to the front desk , and he offered to move us to another room, but we know the water problem had to be throughout the system,and so we left the hotel and moved to another one that was clean and had clean water. I expect a refund.
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酒店回复: Hello Darrell,We’re sorry to hear about your concerns; however, we would like to clarify that the issues mentioned are not reflective of our usual room conditions or water quality. When the matter was reported, our team immediately offered a room change to ensure you had a comfortable stay, as the situation appeared to be isolated to that particular room. We always encourage guests to allow us the opportunity to correct any concerns on the spot. For any further assistance, including questions about your reservation, please feel free to contact the property directly so we can review the details and help as needed. We appreciate you bringing this to our attention.
3.0分
其他
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The room was a nice size but the carpet has a huge red stain, there was rust in the restroom around the door and there was a weird smell in the hall around the elevator. The elevator sounded as if it was about to break down with every ride.
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酒店回复: Dear LaToya,We sincerely regret that your experience did not meet your expectations. Your feedback is important, and we will be reviewing these concerns with our team to address any necessary improvements. Please know that guest satisfaction is our priority, and we appreciate the opportunity to improve.
5.0分
其他
Love this hotel and staff! I stay here every time I come to TX from VA, which is about every 6 months.
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酒店回复: Hello Holly,Thank you for your wonderful feedback! We’re truly honored to be your go-to hotel during your visits from Virginia to Texas. It’s always a pleasure to welcome you back, and we’re delighted that you continue to enjoy our hospitality and service. We look forward to seeing you again on your next trip!
4.0分
商务出差
Did not serve breakfast the first day, but the staff gave us a discount on the room to make up for the failure.
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酒店回复: Hi Michael,We sincerely apologize for the inconvenience of not having breakfast available on your first day. While we regret this oversight, we are pleased that our staff was able to offer a discount as a gesture of goodwill. We truly appreciate your understanding and look forward to providing you with a more seamless experience on your next visit.
2.0分
商务出差
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Room wasn't completely clean. NO BREAKFAST SERVED, even though we were told at check in there would be breakfast served. Would have stayed elsewhere if we knew there would be no breakfast served.
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酒店回复: Hello Mark,Thank you for your feedback. The conditions and service that you describe are not typical; however, we will be reviewing these comments with our team to research the matter further. We encourage guests to report any concerns to the front desk immediately so we can resolve them promptly. We regret not having the opportunity to address these issues during your visit and hope to provide a better experience in the future.
1.0分
其他
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The rooms were smelling because of lack of cleaning the carpet. Beds smell of body scent and bed bugs. The bathroom shower has permanent stains on the floor of the shower and mildew on the shower walls. I was totally uncomfortable. They need to remove the stains in the shower area and clean the carpet frequently.
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酒店回复: Thank you for taking the time to share your comments. We are happy to share that our rooms no longer have carpet. As part of our current renovation, all guest room carpet is being replaced with flooring. Thank you again for your time, we value your business. Sincerely,Minal P. | Director of Operations
3.0分
其他
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Staff was really nice but our room’s air conditioner didn’t work. They moved us right away but then the next room’s toilet seat was cracked and the couch was old and not very clean. Would not recommend this hotel.
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酒店回复: Hi Darlene,We are pleased to hear that our staff was welcoming and attentive. However, we sincerely apologize for the issues you encountered with the room. We take your concerns seriously and will address them with our maintenance and housekeeping teams to ensure a better experience for our guests in the future.
2.0分
商务出差
;lack of maintenance extremely unprofessional workmanship on the remodeled previous quality control bad tile work limited hot water
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酒店回复: Hi William,We’re sorry that your experience didn’t meet your expectations. Our team strives to maintain high standards, and we take pride in providing a comfortable stay for all guests. We appreciate your feedback and will review areas for improvement. We hope to have the chance to welcome you back and offer a better experience.
我不得不为我的情感支持犬每晚支付25美元，这让我很不开心。床也很硬。
尽管酒店正在进行各种翻新，但我们的入住体验仍然非常棒。
The room smelled musty. The trim around the doors had mold or rust all over ,and the water from the sink and in the toilet was dirty brown, even after flushing several times. We immediately reported the condition to the front desk , and he offered to move us to another room, but we know the water problem had to be throughout the system,and so we left the hotel and moved to another one that was clean and had clean water. I expect a refund.
The room was a nice size but the carpet has a huge red stain, there was rust in the restroom around the door and there was a weird smell in the hall around the elevator. The elevator sounded as if it was about to break down with every ride.
Love this hotel and staff! I stay here every time I come to TX from VA, which is about every 6 months.
Did not serve breakfast the first day, but the staff gave us a discount on the room to make up for the failure.
Room wasn't completely clean. NO BREAKFAST SERVED, even though we were told at check in there would be breakfast served. Would have stayed elsewhere if we knew there would be no breakfast served.
The rooms were smelling because of lack of cleaning the carpet. Beds smell of body scent and bed bugs. The bathroom shower has permanent stains on the floor of the shower and mildew on the shower walls. I was totally uncomfortable. They need to remove the stains in the shower area and clean the carpet frequently.
Staff was really nice but our room’s air conditioner didn’t work. They moved us right away but then the next room’s toilet seat was cracked and the couch was old and not very clean. Would not recommend this hotel.
;lack of maintenance extremely unprofessional workmanship on the remodeled previous quality control bad tile work limited hot water