酒店回复: Dear Laura,We apologize that the room conditions didn’t meet your expectations. We strive to provide a fresh, welcoming environment, and your feedback will be valuable as we work with our housekeeping and maintenance teams to improve. We also regret any inconvenience caused by limited amenities. Additional toiletries and towels are available at the front desk, where we keep them ready for our guests’ convenience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
2.0分
其他
Hotel was dirty, no towel no nothing on room. No customers service on front office.
I say terrible hotel i stay that night.
1.0分
商务出差
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I left a day early because of roaches in my room. This was the dirtiest place I’ve ever stayed. I decided to stay here because ******* showed a 8+ review score. I’m not sure who has been propping up the review scores for this place, but it’s nasty. I spotted two roaches on the kitchen floor and one roach on the shower wall.
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酒店回复: Dear Mark, We are truly sorry to hear about the condition of your room and the presence of pests, which made you leave earlier than planned. A clean and safe environment is our top priority, and we regret that this was not reflected during your stay. Your concerns will be shared with the respective teams for corrective action. We appreciate your patience and hope to accommodate you again under better circumstances next time.Sincerely,Hotel Management
1.0分
其他
The hotel charged me but didn't offer me service. They're not fair. And the place is full of smokers.
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酒店回复: Dear Tomas, Thank you for sharing your experience with us. We’re sorry to hear that your recent stay did not meet expectations, and we deeply regret the disappointment and frustration you encountered. We also regret that your stay was affected by the smell of smoke. Maintaining a clean and healthy environment for every guest is our top priority, and your experience matters to us. Our concerned team is already at work to make this right. Thank you again for bringing these concerns to our attention. We’re committed to earning back your trust.Sincerely,Hotel Management
2.0分
其他
Roaches
The place has roaches, I complained and they switched my room but I couldn’t get a refund
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酒店回复: Dear Nikita, Thank you for sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We assure you that we take every possible measure to prevent the entry of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and are grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management
2.0分
家庭亲子
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The room they gave us was already being used. When we told the front desk they just said oh ok I’ll get you another room. The lady on the elevator with us said it happened to her when she checked in too
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酒店回复: Dear Katrina, We sincerely apologize for the inconvenience of being assigned an occupied room upon arrival. This is certainly not the level of service we strive to provide, and we understand how unsettling this must have been. Your feedback has been shared with our front desk team to ensure better communication and stricter room assignment procedures. We truly appreciate your patience and understanding in this matter. We value your business and hope to have the opportunity to welcome you back for a much smoother and more comfortable stay.Sincerely,Hotel Management
2.0分
情侣出游
Budget service but not budget pricing, didn’t feel completely safe and smell, while not horrible was also not good.
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酒店回复: Dear David,Thank you for sharing your thoughts. We’re genuinely sorry to hear that the overall experience didn’t feel as comfortable as it should have. Your concerns are important to us and have been shared with our team for immediate attention. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We value your insight and hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
1.0分
商务出差
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Checking in June 1st at 4:30 PM Central time, was delayed for 20 minutes. Front desk staff claimed our room was being cleaned. After the 20 minutes, our room was dirty and floors were not swept. Front desk, upon complaint gave us a different room. Inside 2nd room, in the refrigerator was a dead cockroach!
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酒店回复: Dear Jeffery,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during check-in and with the condition of both rooms. What you described falls far below our standards, and we genuinely regret the impact it had on your stay. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We are grateful for your patience and also your constructive feedback. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable stay you deserve. Sincerely,Hotel Management
4.0分
其他
It could have been a little more cleaner in some areas but overall I will give them a 3.5 out of 5
比预期好很多。值得入住。早餐就是一般的水平。
房间里的味道很奇怪，一点也不舒服，厨房也很破旧。洗澡时只有一块肥皂，只有两条毛巾……
Hotel was dirty, no towel no nothing on room. No customers service on front office.
I say terrible hotel i stay that night.
I left a day early because of roaches in my room. This was the dirtiest place I’ve ever stayed. I decided to stay here because ******* showed a 8+ review score. I’m not sure who has been propping up the review scores for this place, but it’s nasty. I spotted two roaches on the kitchen floor and one roach on the shower wall.
The hotel charged me but didn't offer me service. They're not fair. And the place is full of smokers.
Roaches
The place has roaches, I complained and they switched my room but I couldn’t get a refund
The room they gave us was already being used. When we told the front desk they just said oh ok I’ll get you another room. The lady on the elevator with us said it happened to her when she checked in too
Budget service but not budget pricing, didn’t feel completely safe and smell, while not horrible was also not good.
Checking in June 1st at 4:30 PM Central time, was delayed for 20 minutes. Front desk staff claimed our room was being cleaned. After the 20 minutes, our room was dirty and floors were not swept. Front desk, upon complaint gave us a different room. Inside 2nd room, in the refrigerator was a dead cockroach!
It could have been a little more cleaner in some areas but overall I will give them a 3.5 out of 5