酒店回复: Hello Todd, we’re sorry to hear about the cleanliness issues you experienced. Your feedback is very important to us, and we’ll share it with our housekeeping team to address these concerns immediately.
2.0分
朋友出游
原文
翻译提供方：Google
房间需要升级。地板需要修缮。房间气味不太好，需要买个插件。女员工很友好。
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酒店回复: Hello Jalani, thank you for your honest feedback. We're sorry to hear about the condition of your room and the need for improvements in flooring and odor. We're glad the female staff was friendly, and your comments will be shared with our team to make necessary updates.
2.0分
商务出差
I was put directly under construction area where they were using a jack hammer at 9 a.m for what felt like hours hotel paid for parking lol
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酒店回复: Thank you for sharing your feedback. We’re sorry your visit wasn’t as comfortable as expected, and we understand how disruptive noise can impact a stay. Your comments are important, and our team will review them carefully as we work to improve the guest experience.
2.0分
其他
This facility is under construction. With that, it is very nasty throughout. Hallways/rooms/elevators etc.
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酒店回复: Latayshia, thank you for taking the time to share your feedback. We truly regret to hear that the current condition of our property affected the comfort of your stay. Rest assured, cleanliness is of utmost importance to us, and your feedback has been communicated with our team. We hope to have the opportunity to better serve you once our improvement work is completed.
3.0分
其他
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The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent
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酒店回复: Brian, thank you for sharing your feedback. The ongoing improvements and changes to amenities are designed to enhance future experiences for all guests. It’s great to know the team members made a positive impression during your visit.
1.0分
其他
Terrible stay
Checked in and got a key to a room someone was already in
Nobody cared
Would not issue a refund
1.0分
其他
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Booked king bed, was told at check in they sold out. Asked for a discount. Lady laughed at my face. Terrible customer service. Loud construction. Notice for a next day: water shut off for all day :((( Left to the Double tree hotel by Hilton.
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酒店回复: Diana, thank you for your feedback. The team appreciates you sharing your experience and will review your comments internally. Your perspective is important, and every effort is made to enhance the guest experience.
3.0分
朋友出游
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Hotel is under construction and although it is pretty clean you can still smell paint lingering and they are making noises in the morning. Not a good fit for those trying to relax!
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酒店回复: Jessica, thank you for sharing your thoughts. The team appreciates your feedback regarding the ongoing updates and overall cleanliness. Your comments will be taken into consideration as improvements continue.
员工总是在说话时指指点点，让人感觉很不舒服。非常不专业，而且让人摸不着头脑。
地毯都翘边了，墙纸也脱落了，太糟糕了。
简直太脏了。地板不干净，洗手台不干净，马桶也不干净。浴室的地板还刷了漆，黏糊糊的……
我绝对不会再住那里了。
房间需要升级。地板需要修缮。房间气味不太好，需要买个插件。女员工很友好。
I was put directly under construction area where they were using a jack hammer at 9 a.m for what felt like hours hotel paid for parking lol
This facility is under construction. With that, it is very nasty throughout. Hallways/rooms/elevators etc.
The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent
Terrible stay
Checked in and got a key to a room someone was already in
Nobody cared
Would not issue a refund
Booked king bed, was told at check in they sold out. Asked for a discount. Lady laughed at my face. Terrible customer service. Loud construction. Notice for a next day: water shut off for all day :((( Left to the Double tree hotel by Hilton.
Hotel is under construction and although it is pretty clean you can still smell paint lingering and they are making noises in the morning. Not a good fit for those trying to relax!