酒店回复: Hello Todd, we’re sorry to hear about the cleanliness issues you experienced. Your feedback is very important to us, and we’ll share it with our housekeeping team to address these concerns immediately.
2.0分
朋友出游
原文
翻译提供方：Google
房间需要升级。地板需要修缮。房间气味不太好，需要买个插件。女员工很友好。
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酒店回复: Hello Jalani, thank you for your honest feedback. We're sorry to hear about the condition of your room and the need for improvements in flooring and odor. We're glad the female staff was friendly, and your comments will be shared with our team to make necessary updates.
3.0分
其他
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The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent
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酒店回复: Brian, thank you for sharing your feedback. The ongoing improvements and changes to amenities are designed to enhance future experiences for all guests. It’s great to know the team members made a positive impression during your visit.
1.0分
其他
Terrible stay
Checked in and got a key to a room someone was already in
Nobody cared
Would not issue a refund
1.0分
其他
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Booked king bed, was told at check in they sold out. Asked for a discount. Lady laughed at my face. Terrible customer service. Loud construction. Notice for a next day: water shut off for all day :((( Left to the Double tree hotel by Hilton.
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酒店回复: Diana, thank you for your feedback. The team appreciates you sharing your experience and will review your comments internally. Your perspective is important, and every effort is made to enhance the guest experience.
3.0分
朋友出游
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Hotel is under construction and although it is pretty clean you can still smell paint lingering and they are making noises in the morning. Not a good fit for those trying to relax!
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酒店回复: Jessica, thank you for sharing your thoughts. The team appreciates your feedback regarding the ongoing updates and overall cleanliness. Your comments will be taken into consideration as improvements continue.
2.0分
其他
I expected more from this property. I didn't have any trouble other than it feeling like a motel. A cheap motel.
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酒店回复: Terrniesha, thank you for sharing your thoughts. The team strives to provide a distinctive environment, and feedback like yours is valued as it helps inform future enhancements.
2.0分
其他
The hotel smelt bad, the hallways smelt wired the tv looked like it was hit so you could barely see on it. The bed was comfortable that’s about it.
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酒店回复: Jazmine, thank you for your feedback. The team takes all guest impressions seriously and always aims to provide a welcoming environment. Your comments have been noted for internal review. It's good to hear you found the bed comfortable during your visit.
员工总是在说话时指指点点，让人感觉很不舒服。非常不专业，而且让人摸不着头脑。
地毯都翘边了，墙纸也脱落了，太糟糕了。
简直太脏了。地板不干净，洗手台不干净，马桶也不干净。浴室的地板还刷了漆，黏糊糊的……
我绝对不会再住那里了。
房间需要升级。地板需要修缮。房间气味不太好，需要买个插件。女员工很友好。
The hotel is under renovation. The gym was closed. The elevators were dirty from the work being done. The food was mostly packaged including a breakfast biscuit that was put in a microwave. The staff was excellent
Terrible stay
Checked in and got a key to a room someone was already in
Nobody cared
Would not issue a refund
Booked king bed, was told at check in they sold out. Asked for a discount. Lady laughed at my face. Terrible customer service. Loud construction. Notice for a next day: water shut off for all day :((( Left to the Double tree hotel by Hilton.
Hotel is under construction and although it is pretty clean you can still smell paint lingering and they are making noises in the morning. Not a good fit for those trying to relax!
I expected more from this property. I didn't have any trouble other than it feeling like a motel. A cheap motel.
The hotel smelt bad, the hallways smelt wired the tv looked like it was hit so you could barely see on it. The bed was comfortable that’s about it.