The staff at this property are all great! They all go above and beyond to make your stay comfortable
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酒店回复: Dear Katie,Thank you for your kind words regarding Relax Inn by OYO Columbus OH I 70. We’re thrilled to hear our staff made your stay comfortable, and we truly appreciate your feedback.Warm regards,LisaRelax Inn by OYO Columbus OH I 70
1.0分
其他
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The room had several flys flying around. Bugs in the bathtub. The front desk lady mentioned they didn’t have maid service that day and to come back and let her know if the room wasn’t clean. Sadly the room I got was a clean room. They will not issue me a refund. IM PISSED.
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酒店回复: Dear Allanis,Thank you for your feedback regarding your stay at Relax Inn by OYO Columbus OH I-70. We’re very sorry for the inconvenience you faced with room cleanliness and service. Your comments are taken seriously, and we’ll be addressing these issues with our team immediately to improve our guest experience.Warm regards,EvaRelax Inn by OYO Columbus OH I-70
2.0分
商务出差
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When I booked no where did it say that they required a deposit after paying everything in full before arrival. Then when I checked in the woman at the front desk gave me a key to a room as I drove up and took down all my luggage and went upstairs to the room the key didn't work only to see that someone was already occupying the room I went downstairs to complain and she blamed ******* for overbooking that it happens all the time. Totally unacceptable and I don't recommend the towels had hair on them and not the cleanest place either
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酒店回复: Dear Cheryl,Thank you for your feedback regarding Relax Inn by OYO Columbus OH I-70. We are sorry to hear about the check-in difficulties, overbooking issues, and cleanliness concerns. Your comments have been shared with our management team for review and corrective action.We apologize for the inconvenience and appreciate your feedback.Warm regards,LisaRelax Inn by OYO Columbus OH I-70
1.0分
商务出差
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The hotel room we had , had roaches in it and dirty sheets. Spoke to the GM of hotel and they weren’t going to switch us to another room so I asked for refund because that’s unacceptable to sleep in. And they explained they had pest problem in other units but never told us that.
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酒店回复: Dear Jennifer,Thank you for sharing your experience at Relax Inn by OYO Columbus OH I-70. We are very sorry to hear about the pest issues and dirty sheets in your room, as well as the lack of assistance from the hotel staff. Your feedback has been shared with management to address these concerns.We apologize for the inconvenience caused and hope to improve our services.Warm regards,LisaRelax Inn by OYO Columbus OH I-70
2.0分
其他
Room was not clean at all. Bathroom was dirty and needs to be remodel. All the sheets was with stains and the towels.
1.0分
其他
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Beware it’s the worst hotel ever
The room was not clean, the bed was not made, it was invested with roaches, also there was a mice in the room and management was not able to change our room because they had prior reservations..I was up all night killing roaches it by far the worst hotel I ever stayed at and will not ever go back
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酒店回复: Dear Ebony,Thank you for sharing your experience. We are truly sorry to hear about the cleanliness issues and the discomfort you faced during your stay at Relax Inn by OYO Columbus OH I 70. This is certainly not the standard we aim to provide, and we are addressing these concerns with our team immediately.We regret that we were unable to accommodate a room change and the impact this had on your stay. Your feedback is important to us, and we appreciate you bringing these serious matters to our attention.Sincerely,RosyTeam Relax Inn by OYO Columbus OH I 70
3.0分
其他
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Decent.
The jetted tub really makes up for a lot of things but i saw 7-9 roaches in a two day span. There was a dead one when i slipped down the sheets so i was forced to replace all bedding before touching any of my bags. There were webs by the door like a broom hasnt touched that area in a while. and my microwave was missing for the first 16-28hrs of me being there until i noticed and informed them. They just need to exterminate and get better cleaners!
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酒店回复: Dear Keyaija,Thank you for your honest feedback. We’re glad you enjoyed the jetted tub, but we sincerely apologize for the cleanliness issues you experienced during your stay at Relax Inn by OYO Columbus OH I 70. Your concerns about roaches, webs, and the microwave delay are being taken seriously, and we are working with our cleaning and maintenance teams to address these problems promptly.We appreciate you bringing this to our attention, as it helps us improve for future guests.Sincerely,JamesTeam Relax Inn by OYO Columbus OH I 70
服务很好，非常友好
价格不错
还不错
The staff at this property are all great! They all go above and beyond to make your stay comfortable
The room had several flys flying around. Bugs in the bathtub. The front desk lady mentioned they didn’t have maid service that day and to come back and let her know if the room wasn’t clean. Sadly the room I got was a clean room. They will not issue me a refund. IM PISSED.
When I booked no where did it say that they required a deposit after paying everything in full before arrival. Then when I checked in the woman at the front desk gave me a key to a room as I drove up and took down all my luggage and went upstairs to the room the key didn't work only to see that someone was already occupying the room I went downstairs to complain and she blamed ******* for overbooking that it happens all the time. Totally unacceptable and I don't recommend the towels had hair on them and not the cleanest place either
The hotel room we had , had roaches in it and dirty sheets. Spoke to the GM of hotel and they weren’t going to switch us to another room so I asked for refund because that’s unacceptable to sleep in. And they explained they had pest problem in other units but never told us that.
Room was not clean at all. Bathroom was dirty and needs to be remodel. All the sheets was with stains and the towels.
Beware it’s the worst hotel ever
The room was not clean, the bed was not made, it was invested with roaches, also there was a mice in the room and management was not able to change our room because they had prior reservations..I was up all night killing roaches it by far the worst hotel I ever stayed at and will not ever go back
Decent.
The jetted tub really makes up for a lot of things but i saw 7-9 roaches in a two day span. There was a dead one when i slipped down the sheets so i was forced to replace all bedding before touching any of my bags. There were webs by the door like a broom hasnt touched that area in a while. and my microwave was missing for the first 16-28hrs of me being there until i noticed and informed them. They just need to exterminate and get better cleaners!