酒店回复: Dear Brenda, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel as we like our guests to leave with a different impression. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
2.0分
家庭亲子
原文
翻译提供方：Google
前台很令人愉快，但房间地板上有披萨饼皮，水槽里有面条，厕所里有小便。拉出来床单都不换，恶心！！
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酒店回复: Dear Kristen, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
非吸烟房有烟味
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酒店回复: Dear Joseph, Thank you for selecting Extended Stay America and sharing your review with fellow travelers. While we are pleased that you enjoyed your overall time with us, we are sorry for disrupting your stay caused by the lingering smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Hotel Management
1.0分
朋友出游
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This was by far the worst place I've ever stayed. We booked this hotel for the Sonic Temple Festival. We ended up leaving a day early because of the ants infestation in the room. There are stains on every surface. The sheets had spots of blood on them. The towels smelled horrible and were stained. Online says check in is 7am. They will chharge you extra for arriving before 3pm. The kitchenette has absolutely nothing but a barely running fridge, a non-working stove and the worlds smallest microwave. There was no soap or way to wash dishes. No coffee pot. The bathroom gas to be cleaned before we could use it. The tub had a ton of hair in it. Toilet has pee all over. There was a half used mini bottle of soap and an open bar of soap. The curtain had brown stains.the handrails in the lobby were caked with dirt and grime. There is absolutely no handicapped access. I could keep going but theres no point.
1.0分
其他
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Don’t stay here
I feel like I was catfished … this place was such a dump we even thought about driving home after the first night .. we were here for a music festival…. This is by far one of the worse place I’ve stayed at …
2.0分
商务出差
Staff couldn’t understand English and rude. Parking lot felt very unsafe with loitering.
3.0分
其他
Not as described in ******* listing or welcome message from hotel
2.0分
其他
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NO GO
I wasn't expecting much, but even my low expectations were too much. "Suite" is a misnomer for a smallish room with kitchenette . There were NO cups or bowls or utensils in room. Even plastic ones would be a cheap upgrade. NO cups in room..none...was glad I had soda bottle to take my meds. Water also stunk. NO COFFEE...not in room, not in lobby, not anywhere. Again, a small investment by owners would go a long way.
太棒了！
家具破旧，有洞，电器很旧，微波炉很脏，没有碗碟/咖啡壶。没有什么。唯一的东西是 1 个小块洗手液。浴缸和水槽看起来很脏，毛巾也是如此
价格过高如果可以的话，住在那里的人在花美元之前先做一下演练。永远不要赢！
前台很令人愉快，但房间地板上有披萨饼皮，水槽里有面条，厕所里有小便。拉出来床单都不换，恶心！！
非吸烟房有烟味
This was by far the worst place I've ever stayed. We booked this hotel for the Sonic Temple Festival. We ended up leaving a day early because of the ants infestation in the room. There are stains on every surface. The sheets had spots of blood on them. The towels smelled horrible and were stained. Online says check in is 7am. They will chharge you extra for arriving before 3pm. The kitchenette has absolutely nothing but a barely running fridge, a non-working stove and the worlds smallest microwave. There was no soap or way to wash dishes. No coffee pot. The bathroom gas to be cleaned before we could use it. The tub had a ton of hair in it. Toilet has pee all over. There was a half used mini bottle of soap and an open bar of soap. The curtain had brown stains.the handrails in the lobby were caked with dirt and grime. There is absolutely no handicapped access. I could keep going but theres no point.
Don’t stay here
I feel like I was catfished … this place was such a dump we even thought about driving home after the first night .. we were here for a music festival…. This is by far one of the worse place I’ve stayed at …
Staff couldn’t understand English and rude. Parking lot felt very unsafe with loitering.
Not as described in ******* listing or welcome message from hotel
NO GO
I wasn't expecting much, but even my low expectations were too much. "Suite" is a misnomer for a smallish room with kitchenette . There were NO cups or bowls or utensils in room. Even plastic ones would be a cheap upgrade. NO cups in room..none...was glad I had soda bottle to take my meds. Water also stunk. NO COFFEE...not in room, not in lobby, not anywhere. Again, a small investment by owners would go a long way.
Parking good, and the kitchen too