酒店回复: Hello garrett, We are pleased you found our location convenient for attending the Pacers game and enjoyed the pool and breakfast offerings. Your feedback regarding the room odor, door latch, TV remote, and water quality will be shared with our team for review. We appreciate your comments on our friendly staff and understand the importance of attention to detail. Your insights are valued as we strive to improve our guest experience.
酒店回复: Hello David,We are delighted to hear that you had a positive experience during your stay, especially with our evening check-in staff member. Our team takes pride in delivering great service to all our guests. It's wonderful to know that you found our location convenient and our facilities clean. We look forward to welcoming you back in the future.
2.0分
其他
原文
翻译提供方：Google
不会再选这家了
房间似乎还没装修好，早上早餐吃完了，钥匙有问题/晚上8点入住感觉很奇怪，停车场只有一辆车
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酒店回复: Hello Jennifer,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for improvement. Your comments are valuable for us to enhance the guest experience in the future.
酒店回复: Hello Renee, We appreciate you bringing this to our attention and apologize for any oversights during your stay. Cleanliness is a top priority for us, and we will address this with our housekeeping team to ensure it does not happen again. We value your feedback as it helps us improve our services for all our guests.
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好。Kendrick 太棒了！他竭尽全力满足我们团队的需求！
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酒店回复: Hello Donita,We're delighted to hear that Kendrick provided exceptional service during your stay. Our team members strive to exceed guest expectations and create memorable experiences. Your kind words will be shared with Kendrick as recognition of his outstanding hospitality.
5.0分
家庭亲子
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Room was exceptionally clean! Staff were very nice. Convenient to several restaurants and shopping. Could easily walk to a few places.
I stayed 3 nights. Saturday night was a bit noisy with some rowdy people above, and loud vehicles in and out of the parking lot. But, I’d stay here again.
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酒店回复: Hello Lisa,Thank you for your feedback! We're thrilled to hear you enjoyed the cleanliness of your room and the friendliness of our staff. It's wonderful that you found the location convenient for dining and shopping. We apologize for the noise disturbances you experienced during your stay, and we'll take your comments into consideration. We appreciate your willingness to return and look forward to welcoming you back in the future!
3.0分
其他
Average property condition, but staff was friendly and professional and had a quick and easy check in
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酒店回复: Hello Roy,Thank you for sharing your feedback. We're glad to hear that you found our staff friendly and professional, and that your check-in experience was smooth. Your comments about the property condition are noted, and we appreciate your perspective. We value all guest input as it helps us in our ongoing efforts to enhance the overall experience for everyone who stays with us.
4.0分
商务出差
Clean room, a little noisy, breakfast was subpar but overall a good stay.
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酒店回复: Hello Nathaniel,Thank you for sharing your feedback. We're glad to hear you enjoyed a clean room and had an overall good stay. We appreciate your comments on the noise levels and breakfast, as this helps us identify areas for improvement. Your insights are valuable, and we hope you consider staying with us again in the future.
4.0分
其他
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The room was clean, the bed was very comfortable, and the hotel itself is in a safe and quiet area that is convenient to the airport. However, I was disappointed with the breakfast. The hours were 6-9 and I arrived at 8:15 am to find that they were out of both scrambled eggs and milk - and no one ever came by to check or replace these items. Both sides of the juice machine were malfunctioning, and since there was no milk and I do not drink coffee, the only beverage option was water. The waffles and bagels were very good, but I would have loved some hot scrambled eggs, juice, and milk so that I could have had cereal. I can understand not refilling the eggs and milk if they run out 5 minutes before the end of the breakfast period, but when there are 45 minutes left, these major items should be replenished.
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酒店回复: Hello Julie,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear you enjoyed the cleanliness and comfort of your room as well as the hotel's convenient location. We appreciate your insights about the breakfast experience, as we strive to provide a variety of options for our guests. Your comments will be shared with the team to help us improve our service moving forward. We hope to have the opportunity to serve you better in the future.
1.0分
其他
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Nothing worked, telephone had to be replaced upon arrival. Refrigerator didn’t work. No covers on 3 electrical outlets. Asked to speak with manager, never showed up.
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酒店回复: Hello Rae Ann,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. While we understand that these issues can be frustrating, your feedback helps us refine our services and facilities. We encourage you to reach out to hotel management to discuss your concerns further, as they value all guest input for continuous improvement.
物有所值
带儿子去看步行者队的比赛，住在这家距离球馆约20分钟的酒店。位置不错——商务区。整个二楼都有一股很浓的气味，房间里尤其明显。门插销锁不上（杠杆锁和房卡都没问题）。电视遥控器有点粘，刚打开水的时候，热水器的锈迹循环了几秒钟。泳池很棒，早餐不错，工作人员看起来很友好。离开后感觉有点需要再洗一次澡，有些地方似乎缺乏对细节的关注，但考虑到每晚比一些同类房间少付30美元，这些情况也是意料之中的。对于我们没花太多时间的过夜来说，这家酒店还不错……只是不想和全家在那里待上一周。
地理位置很棒，我们还会再住这里。晚上办理入住的那位先生在我前面遇到了一位难缠的客人，但他出色地解决了这个问题。他很棒。工作人员响应迅速，而且非常干净。
不会再选这家了
房间似乎还没装修好，早上早餐吃完了，钥匙有问题/晚上8点入住感觉很奇怪，停车场只有一辆车
浴室里有一条旧毛巾挂在门后面，淋浴间里有前一位客人留下的肥皂包装纸，Fourier 的水槽上有牙膏污渍
工作人员非常友好。Kendrick 太棒了！他竭尽全力满足我们团队的需求！
Room was exceptionally clean! Staff were very nice. Convenient to several restaurants and shopping. Could easily walk to a few places.
I stayed 3 nights. Saturday night was a bit noisy with some rowdy people above, and loud vehicles in and out of the parking lot. But, I’d stay here again.
Average property condition, but staff was friendly and professional and had a quick and easy check in
Clean room, a little noisy, breakfast was subpar but overall a good stay.
The room was clean, the bed was very comfortable, and the hotel itself is in a safe and quiet area that is convenient to the airport. However, I was disappointed with the breakfast. The hours were 6-9 and I arrived at 8:15 am to find that they were out of both scrambled eggs and milk - and no one ever came by to check or replace these items. Both sides of the juice machine were malfunctioning, and since there was no milk and I do not drink coffee, the only beverage option was water. The waffles and bagels were very good, but I would have loved some hot scrambled eggs, juice, and milk so that I could have had cereal. I can understand not refilling the eggs and milk if they run out 5 minutes before the end of the breakfast period, but when there are 45 minutes left, these major items should be replenished.
Nothing worked, telephone had to be replaced upon arrival. Refrigerator didn’t work. No covers on 3 electrical outlets. Asked to speak with manager, never showed up.