酒店回复: We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
1.0分
商务出差
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即使是老鼠也有最糟糕的情况
5.0分
其他
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Maintenance repaired the faucet without my reporting it. Maybe the previous guest or housekeeping reported it before I checked in.
I didn't expect housekeeping but they removed trash. - used towels and replaced them on day one. Excellent.
5.0分
其他
When we 1st showed up to check in, the lady behind the glass was very inattentive. Made me feel like we were bothering her and interrupting her social life.
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酒店回复: Hi Fred,Thank you for sharing your experience. We apologize for the inattentive service you received at check-in. Our goal is to make every guest feel welcome and appreciated, and we’re sorry we fell short in this instance. Your feedback will be shared with our team to help improve our guest service experience.Jeremy Ward #Team6
1.0分
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There was no baseboards around the walls, stained walls (mold?), cob webs in corners, pealing stucco, facade of vanity was torn, several cigarett burn holes on comforter. Entry way to motel felt dirty and worn down. Not inviting nor welcoming. Staff were nice enough, but not very engaging, nor welcoming.
4.0分
商务出差
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When you want to pay 3 star rates, but expect 5 star service and facilities then this might not be for you. Rating them a 4 star because of the staff and not necessarily the quality of the facility, which was as clean as some of the much more expensive motels.
5.0分
商务出差
Poor dirty roach infestation hotel bloody mattress mold in bathroom awful hotel
1.0分
商务出差
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Bad stay
Dirty room and front deck lady sleeping on the job. Motel stinks and filthy smells like smoke and animals, room have bed bugs and bedding hasn’t been cleaned or changed. Poor management refuse to reimburse people who complain. False advertising rooms and quality, condition of motel. If you care about your health stay away from that place. I left right after checking in place is a joke and dumb
首先,我不是个爱抱怨的人。但这地方简直太脏了。床是旧的弹簧床,枕头是圆的。所有东西都套着防臭虫罩。我开始挪动家具,结果发现了一堆虫子。用手电筒照一下你挪不动的床架下面和缝隙里,你会看到霉菌、一堆旧的死虫子,还有别人的指甲,就是那种假指甲。空调坏了。房间里有一股旧的霉味。我本来需要周日早上在这里赶去教堂,但因为太脏了,我整晚都睡不着。最后凌晨5点左右就离开了,因为我看了很多关于这个地方的评论,实在待不下去了。淋浴没有热水,但洗手池有。墙上积了厚厚的灰尘,肉眼可见。我怀疑他们根本就没有保洁员。强烈建议你在去之前一定要看看照片。我非常确定这里有臭虫和地毯甲虫。
如果可以,我真想给负五星。整个地方臭气熏天。他们给我们的第一间房很脏,第二间稍微好一点,但地板上竟然有死白蚁,床单上有烟头洞,而且很脏,所以我们没住,提交了退款申请,但到现在还没收到退款(入住日期是10月3日至4日,现在已经是10月29日了)。
房间里有股难闻的气味,而它们不应该闻起来像香烟,我不能在那里过夜
即使是老鼠也有最糟糕的情况
Maintenance repaired the faucet without my reporting it. Maybe the previous guest or housekeeping reported it before I checked in.
I didn't expect housekeeping but they removed trash. - used towels and replaced them on day one. Excellent.
When we 1st showed up to check in, the lady behind the glass was very inattentive. Made me feel like we were bothering her and interrupting her social life.
There was no baseboards around the walls, stained walls (mold?), cob webs in corners, pealing stucco, facade of vanity was torn, several cigarett burn holes on comforter. Entry way to motel felt dirty and worn down. Not inviting nor welcoming. Staff were nice enough, but not very engaging, nor welcoming.
When you want to pay 3 star rates, but expect 5 star service and facilities then this might not be for you. Rating them a 4 star because of the staff and not necessarily the quality of the facility, which was as clean as some of the much more expensive motels.
Poor dirty roach infestation hotel bloody mattress mold in bathroom awful hotel
Bad stay
Dirty room and front deck lady sleeping on the job. Motel stinks and filthy smells like smoke and animals, room have bed bugs and bedding hasn’t been cleaned or changed. Poor management refuse to reimburse people who complain. False advertising rooms and quality, condition of motel. If you care about your health stay away from that place. I left right after checking in place is a joke and dumb