酒店回复: Hello Christine,Thank you for sharing your feedback regarding your recent stay. We understand that group accommodations and communication with staff are essential for a positive experience, especially for team events. It's disappointing to hear about the inconsistent information you received, as well as cleanliness concerns in your bathroom. Your comments will be shared with the appropriate departments to enhance our service and facilities moving forward. We appreciate your input and hope you find more suitable accommodations in the future.
酒店回复: Thank you for sharing your feedback regarding your recent stay. We are very sorry to hear about the concerns you experienced. Please be assured that the conditions you described do not reflect the standards we aim to provide. Regarding breakfast, we strive to keep items replenished throughout service hours, and we apologize if this was not your experience during your stay. Your comments are valuable, and we will use them to review our procedures and identify areas where we can do better.We appreciate your time in bringing these matters to our attention.
4.0分
其他
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Breakfast was much better than at comparable hotels! Rooms are modern and super clean.
But: room was super cold. If you love AC in November- you wil probably appreciate that they had turned it on before my arrival. I never go the room to warm up.
And, this is completely not the hotel's fauly and more a PSA - but at 7am, some guy was screaming in his room and proceeded to scream in the hallways, with some woman begging him to calm down and come back. If you're a woman in such a relationship- watch "It Ends with Us" and look for help. If he's screaming like that in a hotel - I'm scared to think what happens at home.
Anyway, def a great hotel at the price.
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酒店回复: Hello Julia,Thank you for sharing your thoughts about your stay. We're pleased to hear you enjoyed the breakfast and found the rooms modern and clean. We understand that room temperature and noise disturbances can impact your experience, and we appreciate your valuable feedback on these issues. Your comments will undoubtedly assist us in enhancing our guests' comfort in the future. We hope to welcome you back on your next trip.
1.0分
其他
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Here’s a clear, polished review you can use:
⸻
⭐️ 1-Star Review — Very Disappointing Experience
My experience at this hotel was extremely frustrating and unprofessional. After booking my reservation online, there was no clear information stating that guests must be 21 or older to check in. I only found out once I arrived, when the front desk worker told us we could not continue with our reservation because we were under 21.
What made the situation worse was how unhelpful the staff were. They did not try to assist us in finding another hotel that allowed younger guests, nor did they offer any real guidance on what to do next. When we asked about a refund, we were told to “go online” and that we would be able to get it easily. That was not true.
We had to go through the booking website, contact the manager, and our first refund request was denied. After calling again and pushing the issue, we were finally able to get our money back but only because we insisted. The hotel offered no support and showed no attempt to be accommodating or understanding.
Overall, this was a very stressful situation that could have been avoided if the hotel had provided clear information and better customer service. I would not recommend staying here.
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酒店回复: Hello Carmella,Thank you for sharing your feedback. We're sorry to hear about the challenges you faced during your stay, particularly regarding the check-in policy and staff assistance. We understand how frustrating this must have been for you. Your comments will be reviewed with our team to enhance our communication and customer service. We appreciate you taking the time to provide this insight.
3.0分
情侣出游
Bathroom still had used soap from the previous guest. Made me questioned if the rest of the room was clean
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酒店回复: Hello tiara,Thank you for your feedback. We're sorry to hear that the bathroom cleanliness did not meet your expectations. Your comments are valuable and will be shared with the housekeeping team to ensure that our cleanliness standards are consistently upheld. We appreciate your insights as they help us improve our guest experience moving forward.
3.0分
其他
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Clean room, parking good near handicap side door, simple breakfast was adequate. I was not happy with being billed twice for the same stay; this was corrected four days after check-out but I shouldn’t have had to call two times to get this resolved.
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酒店回复: Hello John,Thank you for your feedback regarding your recent stay. We’re glad to hear that you appreciated the cleanliness of your room and the parking convenience. We understand your concerns about the billing issue and appreciate you bringing it to our attention. Your comments will be noted for our management team to ensure improvements in our processes. Thank you for your insights.
3.0分
其他
I had an overall nice day. I found the frustrating, however that the pool was closed and not working. I was looking forward to using it.
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酒店回复: Hello Darcy,We're glad to hear you had a nice day during your stay. We understand that the pool closure was disappointing, and we appreciate your feedback regarding the matter. Your comments are important as they help us improve our services for future guests. We hope to welcome you back soon so you can enjoy all our amenities. Thank you for sharing your thoughts with us.
房间干净 设施齐全
我要求换房间，因为我带着儿子们。我以为他们在马桶座上尿尿了，所以我拿了条毛巾擦，先弄湿了毛巾才发现马桶座上黏糊糊的，这意味着在我们入住之前尿液就已经在那里了。
虽然在酒店待的时间不长，但它完全满足了我的需求。房间干净整洁，虽然没什么特别惊艳的地方，但考虑到价格，非常划算。
床还算舒服，但希望能有双人大床房。房间还可以，但浴室不太干净。不过，入住期间最糟糕的是我们几乎每次入住都要和工作人员打交道。她特别难相处。我们和垒球队一起旅行，问能不能安排在一起——第一位男士说没问题，但周五晚上为我们大多数人办理入住手续的女士告诉我们，我们队附近没有空房间了。一个小时后，又来了一个人，她把他们安排在我们队旁边。酒店说有会议室可用，于是我们要求使用会议室，这样队员们就可以一起吃饭而不打扰其他客人——但她拒绝了。她说会议室正在使用——尽管会议室上挂着空置的牌子，而且里面空荡荡的，光线昏暗。我们想用一下客人洗衣房，但她告诉我们不可以。每次我们提出任何要求，她都非常抗拒，总是说她得打电话，服务态度简直糟透了。不幸的是，这给我们带来了糟糕的团队体验，我们不会再来了。
浴室脏兮兮的，淋浴和水槽都裂了。泳池里满是毛球，水浑浊不堪。之前说早餐供应到早上10点，结果两天早上9点就没了。以后再也不去了
Breakfast was much better than at comparable hotels! Rooms are modern and super clean.
But: room was super cold. If you love AC in November- you wil probably appreciate that they had turned it on before my arrival. I never go the room to warm up.
And, this is completely not the hotel's fauly and more a PSA - but at 7am, some guy was screaming in his room and proceeded to scream in the hallways, with some woman begging him to calm down and come back. If you're a woman in such a relationship- watch "It Ends with Us" and look for help. If he's screaming like that in a hotel - I'm scared to think what happens at home.
Anyway, def a great hotel at the price.
Here’s a clear, polished review you can use:
⸻
⭐️ 1-Star Review — Very Disappointing Experience
My experience at this hotel was extremely frustrating and unprofessional. After booking my reservation online, there was no clear information stating that guests must be 21 or older to check in. I only found out once I arrived, when the front desk worker told us we could not continue with our reservation because we were under 21.
What made the situation worse was how unhelpful the staff were. They did not try to assist us in finding another hotel that allowed younger guests, nor did they offer any real guidance on what to do next. When we asked about a refund, we were told to “go online” and that we would be able to get it easily. That was not true.
We had to go through the booking website, contact the manager, and our first refund request was denied. After calling again and pushing the issue, we were finally able to get our money back but only because we insisted. The hotel offered no support and showed no attempt to be accommodating or understanding.
Overall, this was a very stressful situation that could have been avoided if the hotel had provided clear information and better customer service. I would not recommend staying here.
Bathroom still had used soap from the previous guest. Made me questioned if the rest of the room was clean
Clean room, parking good near handicap side door, simple breakfast was adequate. I was not happy with being billed twice for the same stay; this was corrected four days after check-out but I shouldn’t have had to call two times to get this resolved.
I had an overall nice day. I found the frustrating, however that the pool was closed and not working. I was looking forward to using it.