Hotel was an older establishment. Overall, it was kept clean. There was a somewhat musty odor in the room. It smelled like a cleaning product that was masking over another smell. The bed was comfortable. The bathroom was not up to date and felt more like a bathroom that wasnt updated in the last 20 plus years.
酒店回复: Thank you, see you again soon
3.0分
家庭亲子
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We enjoyed our stay. The bathroom could have been cleaner, but our housekeeping staff was amazing. I would like to see them use proper dishware and utensils instead of plastic ones at breakfast.
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酒店回复: Thank you come back soon. I will use this review as a guide in which to improve
3.0分
家庭亲子
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Carpet was dirty, room didn’t feel like it was completely cleaned out when we arrived. Breakfast staff was rude and unwelcoming, no fresh fruit, and lack of options overall
酒店回复: I will look into the matter, I am sorry for your experience
5.0分
其他
The pool was a bit rough, too shallow and you could get really hurt scraping the bottom, but otherwise great stay!
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酒店回复: Thank you for this great feedback and review. I will follow up about the pool bottom to see what we can do to fix that feeling. We are happy that you did have a great stay and looking forward to hosting you again!
3.0分
家庭亲子
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Parking lot trash scattered. Animal waste in parking lot (2 days).
Room: shower door would not stay closed spraying water on bathroom floor. Carpet has tears, holes.
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酒店回复: Thank you for this review and picture as well. I apologize that this was not up to standards. We are working on replacing the carpet in the hotel. I will follow up about why the trash in the parking lot was not taken care of. I hope we will get another chance to host you.
5.0分
其他
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Room was spacious, the bed was comfortable. The bathroom was spotless. The shower was roomy and high enough for me to wash my hair comfortably. I am 6-7. The shower had safety bars to hold onto.
The staff were professional, helpful, courteous. A minor adjustment on the TV was needed. It was addressed immediately.
Breakfast was excellent - a full breakfast with wide range of choices. Even the coffee was good (morning coffee in breakfast room). We plan to return next time we are in York.
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酒店回复: Thank you for this great review and feedback. We love to read that our guest had a great experience while staying with us. I will make sure to share with the staff as well.
4.0分
商务出差
Breakfast buffet was fresh. Good variety of breads, bagels and muffins. Moe variety needed with yogurts. Music from restaurant was blaring until 10:00 pm.
酒店回复: Thank you for the kind words, we hope to see you back soon
5.0分
其他
The breakfast was fine and had some nice fruit as well as eggs, bacon and sausage And various cereals and breads.
酒店回复: Thank you kindly
4.0分
其他
Staff is awesome, very comfortable beds. Older hotel that could use an update but very clean. Nice location near shopping and restaurants.
酒店回复: Thank you kindly, we have a great team :) come back soon
5.0分
商务出差
Very nice hotel. Clean and comfortable. Enjoyed a nice dinner with live music for an added bonus in the onsite restaurant.
酒店回复: Thank you very much,have a happy and healthy winter season
Hotel was an older establishment. Overall, it was kept clean. There was a somewhat musty odor in the room. It smelled like a cleaning product that was masking over another smell. The bed was comfortable. The bathroom was not up to date and felt more like a bathroom that wasnt updated in the last 20 plus years.
We enjoyed our stay. The bathroom could have been cleaner, but our housekeeping staff was amazing. I would like to see them use proper dishware and utensils instead of plastic ones at breakfast.
Carpet was dirty, room didn’t feel like it was completely cleaned out when we arrived. Breakfast staff was rude and unwelcoming, no fresh fruit, and lack of options overall
The pool was a bit rough, too shallow and you could get really hurt scraping the bottom, but otherwise great stay!
Parking lot trash scattered. Animal waste in parking lot (2 days).
Room: shower door would not stay closed spraying water on bathroom floor. Carpet has tears, holes.
Room was spacious, the bed was comfortable. The bathroom was spotless. The shower was roomy and high enough for me to wash my hair comfortably. I am 6-7. The shower had safety bars to hold onto.
The staff were professional, helpful, courteous. A minor adjustment on the TV was needed. It was addressed immediately.
Breakfast was excellent - a full breakfast with wide range of choices. Even the coffee was good (morning coffee in breakfast room). We plan to return next time we are in York.
Breakfast buffet was fresh. Good variety of breads, bagels and muffins. Moe variety needed with yogurts. Music from restaurant was blaring until 10:00 pm.
The breakfast was fine and had some nice fruit as well as eggs, bacon and sausage And various cereals and breads.
Staff is awesome, very comfortable beds. Older hotel that could use an update but very clean. Nice location near shopping and restaurants.
Very nice hotel. Clean and comfortable. Enjoyed a nice dinner with live music for an added bonus in the onsite restaurant.