The room was very clean, and the staff were polite and informative. The gym, however, needs remodeling most of the equipments were broken.
1.0分
其他
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Our room was disgusting, apparently there was a leak on an upper floor there was patch job by couch and bathroom ceiling with drywall mud everywhere…. Attempted the pull out sofa found hair on it and dirt! Not to mention the shower did not look to be throughly cleaned there was hair in it
5.0分
其他
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The room was very nice. The furniture was old and all the lights were unplugged when we got there. The television was broken but the manager came and replaced it for us. We only stayed one night.
3.0分
家庭亲子
Toilet didnt work, the smoke detector was hanging from the ceiling. The air conditioner has seen better days, the bed was incredibly sqeaky.
2.0分
其他
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Room was clean but not in good condition. Curtains torn/missing, smell of urine from HVAC unit, corroding fixtures, etc. were not up to the standard of the price charged for the room.
Staff was friendly, and the included breakfast was adequate.
3.0分
其他
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Staff was great in accommodating my late (delayed by flight change) arrival, early the next day!!! But just a little bit bothered by the worn appearance of the room … torn window shades, filthy AC filter, and tattered plastic sheets.
4.0分
其他
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The staff was wonderful - friendly & super accommodating, especially Miss Shirley!! However, the facility itself could use some cosmetic improvements, and having to walk up and downstairs due to the out of order elevator was quite an inconvenience.
2.0分
其他
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The elevator broke down and was unable to be repaired until Monday.Tge staff did not contact me. I am handicapped and was on the 3rd floor. I had to call and request to be moved to the ground floor due to being unable to climb 3 flights of stairs. The 1st female front desk stated they would have a room available after 330 and would call me and let me know it was ready. She did not call. I called at 330 and spoke to her male colleague who advised that the previous front desk clerk had not told him about my situation, however housekeeping had just let him know. The male front desk was very helpful and apologetic. He offered to assist with bringing down my bags but another hotel guest helped me downstairs. I was very upset that his colleague had left her shift and not made sure to relay my information.
The next morning, Sunday, I requested a 1 hour late departure from the female front desk clerk and was advised she had to get the okay from the head housekeeper. She came back on the phone and told me housekeeping said no. I was extremely upset, especially after the lack of assistance the previous day and felt that a 1 hour delayed departure should have been easy to accommodate.
Over all excluding my intial check in, and the assistance from the male front desk which was great, my experience at this facility was absolutely terrible and I do not plan on utilizing these accommodations in the future!!!
1.0分
其他
Poor customer service. Breakfast was awful.
Smoking smells and abnormal actions occurring around the exits and entrance.
酒店回复: Thank you.
2.0分
情侣出游
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Bolt on toilet seat missing so it slid back & forth, cabinet doors almost falling off, no maid service between our 1st and 2nd day, lots of weeds on grounds, chipping paint on porch bannisters…
Will NEVER stay at Inn & Suites by Radisson again ‼️
The room was very clean, and the staff were polite and informative. The gym, however, needs remodeling most of the equipments were broken.
Our room was disgusting, apparently there was a leak on an upper floor there was patch job by couch and bathroom ceiling with drywall mud everywhere…. Attempted the pull out sofa found hair on it and dirt! Not to mention the shower did not look to be throughly cleaned there was hair in it
The room was very nice. The furniture was old and all the lights were unplugged when we got there. The television was broken but the manager came and replaced it for us. We only stayed one night.
Toilet didnt work, the smoke detector was hanging from the ceiling. The air conditioner has seen better days, the bed was incredibly sqeaky.
Room was clean but not in good condition. Curtains torn/missing, smell of urine from HVAC unit, corroding fixtures, etc. were not up to the standard of the price charged for the room.
Staff was friendly, and the included breakfast was adequate.
Staff was great in accommodating my late (delayed by flight change) arrival, early the next day!!! But just a little bit bothered by the worn appearance of the room … torn window shades, filthy AC filter, and tattered plastic sheets.
The staff was wonderful - friendly & super accommodating, especially Miss Shirley!! However, the facility itself could use some cosmetic improvements, and having to walk up and downstairs due to the out of order elevator was quite an inconvenience.
The elevator broke down and was unable to be repaired until Monday.Tge staff did not contact me. I am handicapped and was on the 3rd floor. I had to call and request to be moved to the ground floor due to being unable to climb 3 flights of stairs. The 1st female front desk stated they would have a room available after 330 and would call me and let me know it was ready. She did not call. I called at 330 and spoke to her male colleague who advised that the previous front desk clerk had not told him about my situation, however housekeeping had just let him know. The male front desk was very helpful and apologetic. He offered to assist with bringing down my bags but another hotel guest helped me downstairs. I was very upset that his colleague had left her shift and not made sure to relay my information.
The next morning, Sunday, I requested a 1 hour late departure from the female front desk clerk and was advised she had to get the okay from the head housekeeper. She came back on the phone and told me housekeeping said no. I was extremely upset, especially after the lack of assistance the previous day and felt that a 1 hour delayed departure should have been easy to accommodate.
Over all excluding my intial check in, and the assistance from the male front desk which was great, my experience at this facility was absolutely terrible and I do not plan on utilizing these accommodations in the future!!!
Poor customer service. Breakfast was awful.
Smoking smells and abnormal actions occurring around the exits and entrance.
Bolt on toilet seat missing so it slid back & forth, cabinet doors almost falling off, no maid service between our 1st and 2nd day, lots of weeds on grounds, chipping paint on porch bannisters…
Will NEVER stay at Inn & Suites by Radisson again ‼️