酒店回复: Dear Gues,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
酒店回复: Dear Gues,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
2.0分
家庭亲子
原文
翻译提供方：Google
酒店还行，装修虽然略差。
电梯按钮坏了，电梯门上贴着一张贴纸，要求乘客长按按钮（几秒钟），直到电梯响应。
一位负责我们入住和退房的工作人员缺乏任何客户服务技能和关怀。
504房间淋浴间的排水非常慢，淋浴3分钟内浴缸里就积了近2英寸深的水。
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrencesWe ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards,Four Points Sheraton York
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We apologize for the the stay you had with us and that you didnt like the property. We have also noted your raised concern. Here at Four Points Sheraton York , we continuously strive to exceed your expectations.We look forward to welcoming you again soon.Kind Regards,Four Points Sheraton York
1.0分
其他
原文
翻译提供方：Google
空调坏了，电视很慢，几乎不能用，半夜有人敲我的门，房间里有一股怪味。
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酒店回复: Dear Gues,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards,
1.0分
其他
原文
翻译提供方：Google
不值得。
床不舒服，睡觉时空调会直接吹到你的脸上。
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酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at Four Points Sheraton York. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Four Points Sheraton York, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Four Points Sheraton York
5.0分
家庭亲子
原文
翻译提供方：Google
出色地
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards, Four Points By Sheraton York.
2.0分
其他
We checked in at 8 PM.
And our room wasn’t ready. The staff were eating pasta in the hallway. Hope it wasn’t a customer’s food .
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you. Kind Regards
5.0分
家庭亲子
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A very nice hotel with good customer service. We used the gym and hot tub during our stay. Our room was clean and smoke free. The bathroom could use more counter space and a fan. Could also have benefited from another nightstand next to the bed.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards, Four Points By Sheraton York.
4.0分
其他
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The night manager Maria was amazing. We were coming into town for a family emergency and had no idea when we would be able to check in. Maria worked with us to ensure we would be covered and not lose our reservation. Even at 3:30am when we showed up, she was all smiles and very sympathetic.
We apprecioated her approach and candor and would stay again simply because of her
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us. We look forward to welcoming you again soon. Kind Regards, Four Points By Sheraton York.
非常吵。凌晨两点半，我们被楼上或隔壁房间里人们的大声说话和笑声吵醒。房间是硬木地板和瓷砖地板，他们穿着高跟鞋走来走去。我们是为了女儿的排球锦标赛而来的，所以早上必须早起出门。我们住的大多数酒店都实行晚上11点到早上7点的安静时间，这非常方便。但我们整晚都能听到走廊里有人跑来跑去，还有摔门声。非常不舒服。明年锦标赛期间绝对不会再住这里了。
糟糕的体验。清洁人员把我们所有脏毛巾都收走了，却没有更换。晚上10点，我们在锦标赛上打了一整天的排球后才到酒店，却发现毛巾不见了。打电话给前台等，被告知他们没有毛巾，而且要到第二天早上才会有。简直难以置信。他们还告诉我们早餐供应到上午11点。周一早上10点我们去酒店，结果发现周末早餐只供应到上午11点。房间里没有具体供应时间的信息，所以我们不得不出去付早餐费，虽然早餐费已经包含在酒店房价里了。诸如此类……管理简直糟糕透了。
酒店还行，装修虽然略差。
电梯按钮坏了，电梯门上贴着一张贴纸，要求乘客长按按钮（几秒钟），直到电梯响应。
一位负责我们入住和退房的工作人员缺乏任何客户服务技能和关怀。
504房间淋浴间的排水非常慢，淋浴3分钟内浴缸里就积了近2英寸深的水。
我预订了一间可容纳 5 名旅客的房间，支付了额外的费用，但只得到一间可容纳 4 人的房间，我们中的一个人不得不睡在地板上。
空调坏了，电视很慢，几乎不能用，半夜有人敲我的门，房间里有一股怪味。
不值得。
床不舒服，睡觉时空调会直接吹到你的脸上。
出色地
We checked in at 8 PM.
And our room wasn’t ready. The staff were eating pasta in the hallway. Hope it wasn’t a customer’s food .
A very nice hotel with good customer service. We used the gym and hot tub during our stay. Our room was clean and smoke free. The bathroom could use more counter space and a fan. Could also have benefited from another nightstand next to the bed.
The night manager Maria was amazing. We were coming into town for a family emergency and had no idea when we would be able to check in. Maria worked with us to ensure we would be covered and not lose our reservation. Even at 3:30am when we showed up, she was all smiles and very sympathetic.
We apprecioated her approach and candor and would stay again simply because of her