酒店回复: Hi Solonge G, Thank you for taking the time to share your feedback about your recent stay with us! We’re glad to hear that you found our hotel to be a good balance of price and convenience, particularly with our proximity to the airport and the clean, spacious, and airy room you enjoyed during your visit. We truly value your observations and want to address the areas where we fell short of your expectations. We apologize for the inconvenience regarding the towels and amenities provided in your room. It’s disappointing to hear that the supplies did not accommodate your family of five, and we understand how inconvenient it must have been for you to retrieve these items from the front desk. Ensuring that rooms are fully stocked according to guest reservations is a standard we aim to uphold, and your comments serve as a reminder for us to revisit our processes to prevent this oversight in the future. Regarding breakfast, we’re happy to know that it met your expectations for cost and convenience, but we also recognize there’s room for improvement. While the grab-and-go style may not fully replicate a traditional breakfast experience, we appreciate your understanding of its intent to offer a simple yet satisfying start to the day. Your feedback helps us evaluate what enhancements we can make to provide a more varied and enjoyable dining experience for our guests. Thank you again for sharing your experience and for pointing out areas where we can improve. We hope to have the opportunity to welcome you back in the future so we can provide an even better stay that fully meets your expectations.
5.0分
其他
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All the basics, clean and at an affordable price. Friendly service, plenty of room, comfortable beds nice TV and extras if you want a nice comfortable place and don’t want to spend a lot of money definitely try this. I will be back for sure.
4.0分
情侣出游
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Was a nice stay. They are in the middle of a brief renovation. We only had an issue where the painters covered our AC on the outside and we had to switch rooms as the AC broke in our room. The staff was accommodating. Breakfast was good. Nice for a quick stay.
4.0分
家庭亲子
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We stayed here for a week during our son and daughter-in-law's bathroom remodel. It was convenient and close to thier home and pet friendly which was a must as we travel with our 2 beagle dogs. We ended up needing to extend our stay and the Karen at the front desk was so very helpful and patient as we ended up having to call Wyndham Rewards to make it all happen. The breakfast was pretty good and the pet area easy to access with a large lawn for the pups. The hotel itself is a little dated and there is noticable wear and tear on the rooms, but they were clean and smelled fresh. I believe they are in the process of updating rooms based on the construction materials I saw. I would definitely stay here again.
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酒店回复: Hi amandapurk, Thank you for sharing your thoughtful review! We’re so glad our location worked out perfectly while your son and daughter-in-law’s remodel was underway, and that your two beagles felt right at home with our pet-friendly setup. It’s wonderful to hear that Karen at the front desk was able to assist you with patience and care during your extension, we’ll be sure to share your kind words with her. We’re happy you enjoyed breakfast, found the pet area convenient, and that your room was clean and fresh. We appreciate your understanding regarding the wear and tear, and you are right, we are in the process of making updates to enhance the comfort of our guests. It means so much that you would choose to stay with us again, and we look forward to welcoming you and your pups back in the future!
3.0分
情侣出游
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We have stayed here several times but it is really showing the wear and tear. The room was clean but in real need of updating and repair. The lamps look dirty but it is because the finish is coming off, the bedskirt is stained and the finish is flaking off the desk. The room gives the appearance of being dirty. We had a hard time warming the room in January and the bedding is summer weight. On our last night we realized that the cover for the heating unit was falling off so it was like having the window open. We stuffed our towels and stacked suitcases to block the brisk draft. We mentioned it to the front desk at checkout and the person never even made eye contact. They know it had been let to be run down. This was our last stay there.
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酒店回复: Dear CandaceB_Indy, Thank you for taking the time to share your feedback. We truly appreciate your loyalty as a returning guest and regret that this stay did not meet your expectations. Your concerns about the condition of the room, the heating unit, and the overall upkeep are important to us, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the draft in your room, especially during the colder months, and we are addressing this issue with our maintenance team immediately. Additionally, we are actively working on updates and improvements to our property, and feedback like yours helps us prioritize necessary renovations. We also apologize if our front desk team did not respond to your concerns with the attention and care you deserved. Guest satisfaction is our top priority, and we will ensure that our team is more attentive in acknowledging and resolving guest issues. While we regret that this was your last stay with us, we appreciate the time you took to provide this honest review. Should you ever reconsider, we would love the opportunity to provide you with a much-improved experience.
1.0分
家庭亲子
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We had a desperate last minute booking through a service, needing to be close to Indianapolis airport for early am flight (and got gouged). Easily the worst hotel I've ever stayed in. Facilities were cheap, worn, stained, unclean, and felt not safe (broken out windows). Terrible smells throughout. No elevator, by the way.
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酒店回复: Dear franklmn_0987, Thank you for sharing your experience with us. While I’m truly sorry to hear that your stay did not meet expectations, I appreciate you taking the time to let us know where we fell short. I understand how important it is to have a comfortable, safe, and clean environment especially when traveling for an early morning flight and I regret that we were not able to provide that for you. The issues you mentioned regarding cleanliness, facility condition, safety concerns, and odors are being taken very seriously. I have shared your comments with our management, housekeeping, and maintenance teams so that they can address these matters immediately. We are also reviewing our communication about amenities, such as the lack of an elevator, to ensure guests are fully informed before arrival. While last-minute bookings can sometimes limit room choice, it is never an excuse for the condition you described, and I apologize for the disappointment you experienced. Your feedback is extremely valuable in helping us improve, and I hope we might have the opportunity in the future to provide you with a far better stay that reflects the hospitality and standards we strive for.
4.0分
情侣出游
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This was a wonderful stay. The location was great, the room was very clean and comfortable, and the pool was refreshing. The breakfast was really good, just wish they had oatmeal available. My only complaint is La Quinta jacked up the price because of local events. I paid $264 dollars for 1 night! This is like price gouging. Let the hotel just sell out at the regular price. This is very greedy by the corporate. Andy
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酒店回复: Hi Andy, Thank you for sharing your detailed feedback about your recent stay. We’re so glad to hear that you enjoyed our great location, found your room clean and comfortable, and were able to relax in the pool. It’s also wonderful to know you enjoyed our breakfast, and we appreciate your suggestion to include oatmeal as an option. We will certainly share this with our breakfast team for consideration. We do, however, want to acknowledge your concern about pricing during local events. We understand how frustrating it can be to see higher rates, especially as a loyal guest. While rates do fluctuate based on demand and local happenings a practice that’s common in the hospitality industry. We realize this can feel disappointing and will share your feedback with our corporate revenue management team. We always aim to balance fair pricing with the ability to accommodate as many guests as possible, and your perspective is valuable in that discussion. Thank you again for your kind words about our property and for offering constructive feedback on areas where we can improve. We truly appreciate your business and hope to have the opportunity to welcome you back for another enjoyable stay, hopefully with oatmeal on the menu next time.
4.0分
家庭亲子
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Final room was very good. At original check in we were given a suite which was requested for our multiple day stay, however the room felt unclean. Requested a room change which was handled very will and the room was clean and more to our liking.
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酒店回复: Hi gregIM7217AH, Thank you for taking the time to share your experience with us. We’re glad to hear that your stay ended on a positive note and that you were pleased with the final room provided. It’s always our goal to ensure every guest is comfortable and satisfied during their time with us, so we’re happy we were able to make that adjustment to better accommodate your preferences. We appreciate your honest feedback regarding the first suite. While it’s disappointing to learn that your initial room didn’t meet your expectations for cleanliness, we’re grateful that you brought it to our attention and allowed us the opportunity to correct it. Our team works hard to maintain high standards, and your input helps us identify areas for improvement. Thank you again for your patience and for giving us the chance to make it right. We hope your overall stay was enjoyable, and we look forward to welcoming you back the next time you're in the area.
1.0分
其他
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Very uncomfortable beds. The pull out bed for my kid was soiled and had dirty sheets so he had to just sleep scrunched up on the couch. Took 45 minutes waiting in the lobby to get a blanket. The room was dirty had leftover food just out in the open and under things. The jetted tub looked like it hadn't been cleaned properly in years. The bathroom door got stuck in the floor and was a struggle to get it to close. Just don't do it unless you are in a spot where you need to sleep but being a mattress topper
地理位置优越，紧邻州际公路。员工非常友好。
性价比很高的酒店，距离机场6分钟路程。房间宽敞干净通风。唯一的缺点是，我们为一家 5 人预订，他们在房间里留下了 3 人的毛巾和洗浴用品，因为酒店只有接待员，我们不得不去那里领取丢失的毛巾和套件。 。早餐很简单，有咖啡、两种面包、煎饼、鸡蛋、美式香肠和酸奶。所有的交付方式，都用薄膜包装，随时可以出去带走。满足成本效益比的基础。
All the basics, clean and at an affordable price. Friendly service, plenty of room, comfortable beds nice TV and extras if you want a nice comfortable place and don’t want to spend a lot of money definitely try this. I will be back for sure.
Was a nice stay. They are in the middle of a brief renovation. We only had an issue where the painters covered our AC on the outside and we had to switch rooms as the AC broke in our room. The staff was accommodating. Breakfast was good. Nice for a quick stay.
We stayed here for a week during our son and daughter-in-law's bathroom remodel. It was convenient and close to thier home and pet friendly which was a must as we travel with our 2 beagle dogs. We ended up needing to extend our stay and the Karen at the front desk was so very helpful and patient as we ended up having to call Wyndham Rewards to make it all happen. The breakfast was pretty good and the pet area easy to access with a large lawn for the pups. The hotel itself is a little dated and there is noticable wear and tear on the rooms, but they were clean and smelled fresh. I believe they are in the process of updating rooms based on the construction materials I saw. I would definitely stay here again.
We have stayed here several times but it is really showing the wear and tear. The room was clean but in real need of updating and repair. The lamps look dirty but it is because the finish is coming off, the bedskirt is stained and the finish is flaking off the desk. The room gives the appearance of being dirty. We had a hard time warming the room in January and the bedding is summer weight. On our last night we realized that the cover for the heating unit was falling off so it was like having the window open. We stuffed our towels and stacked suitcases to block the brisk draft. We mentioned it to the front desk at checkout and the person never even made eye contact. They know it had been let to be run down. This was our last stay there.
We had a desperate last minute booking through a service, needing to be close to Indianapolis airport for early am flight (and got gouged). Easily the worst hotel I've ever stayed in. Facilities were cheap, worn, stained, unclean, and felt not safe (broken out windows). Terrible smells throughout. No elevator, by the way.
This was a wonderful stay. The location was great, the room was very clean and comfortable, and the pool was refreshing. The breakfast was really good, just wish they had oatmeal available. My only complaint is La Quinta jacked up the price because of local events. I paid $264 dollars for 1 night! This is like price gouging. Let the hotel just sell out at the regular price. This is very greedy by the corporate. Andy
Final room was very good. At original check in we were given a suite which was requested for our multiple day stay, however the room felt unclean. Requested a room change which was handled very will and the room was clean and more to our liking.
Very uncomfortable beds. The pull out bed for my kid was soiled and had dirty sheets so he had to just sleep scrunched up on the couch. Took 45 minutes waiting in the lobby to get a blanket. The room was dirty had leftover food just out in the open and under things. The jetted tub looked like it hadn't been cleaned properly in years. The bathroom door got stuck in the floor and was a struggle to get it to close. Just don't do it unless you are in a spot where you need to sleep but being a mattress topper