酒店回复: Dear Jessie,We sincerely apologize that your stay at Quality Inn & Suites York did not meet our high standards of exceeding expectations. We are sorry for the language barrier you experienced and the lack of room cleaning during your stay. It is also disappointing to hear about the limited breakfast variety and the unpolite behavior of our staff. Guest satisfaction is our top priority, and we will thoroughly investigate these issues to ensure they do not happen again. We hope to have the opportunity to welcome you back for a much better experience in the future.
2.0分
其他
The motel was old and not Quality Inn standards. The breakfast was cold and drinks watered down. Will not stay there again.
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酒店回复: Dear Sheila,We absolutely understand your disappointment with the condition of our motel and the breakfast offerings. It's truly disheartening to learn we fell short of both your expectations and our brand standards, especially regarding the cold food and watered-down drinks. We regret that your experience was not a positive one.
1.0分
家庭亲子
I never had breakfast because breakfast was from 6 to 7 no one gets up that early for breakfast I’m sorry but that’s my last time going to that hotel
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酒店回复: Hello Lydia, Thank you for sharing your feedback regarding the breakfast hours. We understand that our early serving schedule may not be convenient for everyone. Your comments are valuable and will be taken into consideration as we review our offerings. We hope you will keep us in mind for any future stays, as we constantly strive to enhance our guest experience with better options and timings.
4.0分
其他
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Great Room but some establishment updates needed
Our check in experience was perfect and the room was great. Exactly what we needed for a weekend trip. Only thing that could have been better with the room would be there are some cosmetic repairs that’s show but nothing that ruins your trip. The carpet does need cleaning as your feet show black after walking around. The pool was amazing looking and well maintained. The lobby was great and the breakfast wasn’t fantastic but efficient for us.
The main issue was the steps of the hotel definitely need repairs because they are tripping hazards.
Overall, I would stay again based on price and location.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We're pleased to hear you enjoyed the check-in experience and found the room suitable for your needs. Your comments about the cosmetic repairs and the carpet will be shared with our team for review. We appreciate your observation regarding the steps, as guest safety is very important to us. Thank you for choosing us, and we look forward to welcoming you back in the future.
2.0分
情侣出游
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We where woken up at 3 am due to some one pulled the alarm which was right above our door. I made a complaint about loss of sleep he didn't care because we were prepaid. So we left early.
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酒店回复: Hello June,Thank you for sharing your experience with us. We understand how disruptive a false alarm can be, and it can certainly interfere with your rest. Your feedback is valuable and will help us improve our services for future guests. We hope you can consider staying with us again to experience our hospitality under better circumstances.
4.0分
商务出差
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Basic at Best.
Our stay was relatively decent. The room was clean, although no menu for the restaurant down stairs, so I assume there's no room service. The bathroom was clean, but not many towels and of not good quality. No vent in the bathroom so it gets very hot. Wasn't able to connect my laptop to the TV due to not being able to fix the sound. Overral, it served basic needs, but I wouldn't make this my primary hotel to visit given the price and quality of service. Pool area was clean, no lifeguard. Goes to 8ft with life saving tools on the side.
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酒店回复: Dear Kristopher,Thank you for sharing your thoughtful review of your recent visit. We are pleased to learn that you found your room, bathroom, and the pool area to be clean during your stay. We genuinely appreciate your detailed feedback regarding the restaurant menu, towel quality, bathroom ventilation, and TV connectivity, as this helps us identify areas for improvement. We hope to have another opportunity to welcome you back and demonstrate our commitment to providing a more comfortable and comprehensive experience.
1.0分
家庭亲子
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I ONLY booked this place because it was the only one in the area with an outdoor pool.
It was so bad we checked out a day early.
Everything was falling apart. Ice machines didn't work..Half the rooms on 2nd floor leaked water into the first floor. The rooms smelled like mold and mildew. All the furniture was falling apart. All the people there were crack heads. Dogs barking all hours of the night/morning. People yelling because their rooms were leaking through the roof. Never any staff at the desk. The bolts on the rims of my truck were stolen right next to the sign that says they are not responsible for stolen property. This place needs to be torn down ASAP
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酒店回复: Hello CHRISTINE, Thank you for your feedback regarding your recent stay. We strive to provide a satisfactory experience for all our guests and take all comments seriously. Your observations about the condition of the facilities and the behavior of other guests are noted, and we will ensure that this feedback is shared with the management team for review. We appreciate you taking the time to share your concerns, as guest insights are vital for improving our services and overall experience for future visitors.
3.0分
家庭亲子
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Rooms could use some upgrades like some paint maybe new doors bigger bathroom. Maybe authorizes some kid shows on the tv like nickelodeon. On a good note beds were comfy and the room was clean and no bugs awesome job.
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酒店回复: Dear Janice,Thanks for sharing your thoughts with us. We hear you on the room upgrades—fresh paint, improved doors, and a more spacious bathroom would definitely make a difference, and we’ll be sure to keep that in mind. We also understand how having more kid-friendly TV options could really enhance the experience for families. On the bright side, we’re happy to know the clean room and comfy beds made your stay more enjoyable!
5.0分
其他
Great stay for the price
Very quiet and private,great pool and great breakfast, only downside the wifi didn't work
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酒店回复: Hello Joshelle,Thank you for sharing your feedback. We're delighted to hear that you enjoyed the quiet atmosphere, pool, and breakfast during your stay. We appreciate your input regarding the WiFi, and we will share this information with our team. Your comments help us maintain and improve our services for future guests. We hope to welcome you back again soon for another enjoyable experience.
洁净室
预订时他们告诉你他们懂几种语言，当我到达酒店时，我无法与工作人员很好地沟通，因为他们不懂西班牙语。在我住宿的 4 天里，他们一次都没有打扫过我的房间。我不得不多次去要毛巾和肥皂，并亲自将垃圾从垃圾桶里扔出去。我多付了一点钱，早餐是免费的，而且从来没有品种丰富，每天我都吃完全相同的早餐，上午 9 点到 9:30 后就没有早餐了，他们关闭了自助餐厅。酒店员工和所有工作人员都没有礼貌。他们没有微笑，没有说早安、下午好，更不用说祝你胃口好。我不建议在这家酒店停留超过一天，它看起来更像是一家汽车旅馆。
The motel was old and not Quality Inn standards. The breakfast was cold and drinks watered down. Will not stay there again.
I never had breakfast because breakfast was from 6 to 7 no one gets up that early for breakfast I’m sorry but that’s my last time going to that hotel
Great Room but some establishment updates needed
Our check in experience was perfect and the room was great. Exactly what we needed for a weekend trip. Only thing that could have been better with the room would be there are some cosmetic repairs that’s show but nothing that ruins your trip. The carpet does need cleaning as your feet show black after walking around. The pool was amazing looking and well maintained. The lobby was great and the breakfast wasn’t fantastic but efficient for us.
The main issue was the steps of the hotel definitely need repairs because they are tripping hazards.
Overall, I would stay again based on price and location.
We where woken up at 3 am due to some one pulled the alarm which was right above our door. I made a complaint about loss of sleep he didn't care because we were prepaid. So we left early.
Basic at Best.
Our stay was relatively decent. The room was clean, although no menu for the restaurant down stairs, so I assume there's no room service. The bathroom was clean, but not many towels and of not good quality. No vent in the bathroom so it gets very hot. Wasn't able to connect my laptop to the TV due to not being able to fix the sound. Overral, it served basic needs, but I wouldn't make this my primary hotel to visit given the price and quality of service. Pool area was clean, no lifeguard. Goes to 8ft with life saving tools on the side.
I ONLY booked this place because it was the only one in the area with an outdoor pool.
It was so bad we checked out a day early.
Everything was falling apart. Ice machines didn't work..Half the rooms on 2nd floor leaked water into the first floor. The rooms smelled like mold and mildew. All the furniture was falling apart. All the people there were crack heads. Dogs barking all hours of the night/morning. People yelling because their rooms were leaking through the roof. Never any staff at the desk. The bolts on the rims of my truck were stolen right next to the sign that says they are not responsible for stolen property. This place needs to be torn down ASAP
Rooms could use some upgrades like some paint maybe new doors bigger bathroom. Maybe authorizes some kid shows on the tv like nickelodeon. On a good note beds were comfy and the room was clean and no bugs awesome job.
Great stay for the price
Very quiet and private,great pool and great breakfast, only downside the wifi didn't work