酒店回复: Dear June, thanks for the feedback! If there's anything specific you enjoyed or think we could improve, let us know. We hope to see you again soon!Warm regards,Guest Experience Team
2.0分
家庭亲子
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Older unit and did not take long to realize that fact. Ample parking, friendly and helpful staff, upon our return to the area I will spend extra to stay in a nice and never facility.
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酒店回复: Dear William, thank you for your honest feedback—we’re glad our ample parking and friendly, helpful staff contributed positively to your stay. We understand that the age of the unit impacted your experience, and we appreciate your perspective. Your insights help us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future under better circumstances. Warm regards,Guest Experience Team
5.0分
其他
Thanks to Matthew at the desk—extremely polite and helpful.
Toilet needed repair (running) but I just kept the door closed—I was only staying two nights.
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酒店回复: Dear Peter, thank you for your kind words and for highlighting Matthew’s excellent service—he’ll be thrilled to know he made a great impression. We appreciate your patience regarding the toilet issue and apologize for the inconvenience; our maintenance team will ensure it’s promptly fixed. We hope to welcome you back soon for an even smoother stay. Warm regards,Guest Experience Team
2.0分
其他
Gross
Seriously gross. Smelled awful. Uncomfortable bed. I’ll never stay again and I’m mad that I paid for this room.
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酒店回复: Dear Ria, thank you for sharing your experience with us. We sincerely apologize for the experience you had. The issues with odor and bed comfort are unacceptable, and we are addressing them with our housekeeping and maintenance teams to ensure improvements. We deeply regret that your stay did not meet expectations and appreciate your feedback to help us prevent such situations in the future. We're committed to providing excellent service, and we're working diligently to improve ourselves. Warm regards,Guest Experience Team
1.0分
其他
If you like the smell of cat urine, barking dogs, and cockroaches. This is the place for you. The staff was kinda cool though.
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酒店回复: Dear William, thank you for your valuable feedback. We are very concerned to hear about your experience and sincerely apologize. The issues you described with cleanliness and pest control are completely unacceptable. Your feedback has been escalated to management and housekeeping to ensure immediate action is taken to address sanitation, pest prevention, and overall guest comfort. While we appreciate your note regarding the staff. We're committed to providing excellent service, and we're working diligently to improve ourselves. We hope you will give us another chance to restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team
4.0分
家庭亲子
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The staff was polite and helpful. The rooms and the hallways were clean and seemed recently redone. The parking lot was pitted, at the back of the hotel was not well lit. The inn itself is in a quiet area but close to the main shopping district. I would stay there again.
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酒店回复: Dear Linda, thank you for your feedback! We’re glad you found our staff polite and helpful, and that you appreciated the clean, recently updated rooms and hallways. We also appreciate your notes regarding the parking lot and lighting, and we will review these areas to improve safety and convenience. We’re delighted to hear you will stay with us again and look forward to welcoming you back.Warm regards,Guest Experience Team
3.0分
其他
Very dated hotel. Parking lot was trashy
Room was basic but clean for just a one night stay.
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酒店回复: Dear Tamara, thank you for your feedback. We’re pleased to know your room met your expectations for cleanliness and comfort during your stay. We appreciate your comments regarding the parking area and dated appearance—our team is actively working on improvements to enhance the overall guest experience. We hope to welcome you back to a refreshed and more polished environment in the future. Warm regards,Guest Experience Team
2.0分
其他
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Entire stay was poor. Check in was slow. Hotel looks abandoned from the road. The room was out dated, the ac couldnt keep the room cool.
The breakfast was unattended and poorly stocked.
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酒店回复: Dear Scott, thank you for your feedback. We appreciate your feedback and sincerely apologize for the issues you experienced. Your comments about slow check-in, outdated rooms, inadequate AC, and breakfast service have been shared with our team so we can take immediate steps to improve both guest comfort and service quality. Warm regards,Guest Experience Team
1.0分
家庭亲子
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When we pulled up to the building, we thought we had the wrong address - it looks like an abandoned building. After checking in, we were directed to the back corner where there was questionable guests who quickly scattered and ran inside - banging on doors and trying handles. Multiple rooms were blasting music and the hallways smelled horrible. Once inside the room we were appalled by the poor condition of the flooring, furniture and windows. The bed, which we didn't dare touch - looked like a deflated air mattress. The entire property was nothing like the pictures online presented. We immediately cancelled our reservations and found somewhere else to stay. The company should be embarrassed and ashamed of the false advertising they present with their online directories. Clean up your property, make it safe, and healthy for guests to stay.
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酒店回复: Dear Jenny, thank you for your detailed feedback. We sincerely apologize for the condition of the property, the misleading online photos, and the safety and cleanliness issues you encountered. Your comments have been shared with our management, housekeeping, and security teams to address maintenance, improve safety protocols, and ensure a more accurate representation of our property for future guests. We deeply regret that your experience was so disappointing. We hope you will give us another chance to restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team
5.0分
情侣出游
The property was clean, although a little dated. The front desk staff are friendly and very helpf ill l.
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酒店回复: Dear Maria, thank you for your feedback! We’re glad you found the property clean and appreciated the friendliness and helpfulness of our front desk staff. We look forward to welcoming you back for another stay.Warm regards,Guest Experience Team
伟大的
Older unit and did not take long to realize that fact. Ample parking, friendly and helpful staff, upon our return to the area I will spend extra to stay in a nice and never facility.
Thanks to Matthew at the desk—extremely polite and helpful.
Toilet needed repair (running) but I just kept the door closed—I was only staying two nights.
Gross
Seriously gross. Smelled awful. Uncomfortable bed. I’ll never stay again and I’m mad that I paid for this room.
If you like the smell of cat urine, barking dogs, and cockroaches. This is the place for you. The staff was kinda cool though.
The staff was polite and helpful. The rooms and the hallways were clean and seemed recently redone. The parking lot was pitted, at the back of the hotel was not well lit. The inn itself is in a quiet area but close to the main shopping district. I would stay there again.
Very dated hotel. Parking lot was trashy
Room was basic but clean for just a one night stay.
Entire stay was poor. Check in was slow. Hotel looks abandoned from the road. The room was out dated, the ac couldnt keep the room cool.
The breakfast was unattended and poorly stocked.
When we pulled up to the building, we thought we had the wrong address - it looks like an abandoned building. After checking in, we were directed to the back corner where there was questionable guests who quickly scattered and ran inside - banging on doors and trying handles. Multiple rooms were blasting music and the hallways smelled horrible. Once inside the room we were appalled by the poor condition of the flooring, furniture and windows. The bed, which we didn't dare touch - looked like a deflated air mattress. The entire property was nothing like the pictures online presented. We immediately cancelled our reservations and found somewhere else to stay. The company should be embarrassed and ashamed of the false advertising they present with their online directories. Clean up your property, make it safe, and healthy for guests to stay.
The property was clean, although a little dated. The front desk staff are friendly and very helpf ill l.