The staff were very friendly and helpful. The room was clean except for the carpet. There was like a pasta sauce spill next to the bed. No fans in the bathroom can make a very unpleasant stay. They should offer room spray if no fans are a option. Breakfast was great.
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酒店回复: Dear Guest, We sincerely apologize for the cleanliness issue you experienced with the carpet in your room. We also regret any discomfort caused by the lack of bathroom ventilation. We appreciate you bringing these concerns to our attention, and we will address them with our team for review and improvement. At the same time, we are glad to know that your breakfast experience was enjoyable and that our team made you feel welcome and well cared for. We hope to have the opportunity to deliver an even better stay on your next visit to Holiday Inn Lancaster.Thank you,Paul KrempGeneral Manager
4.0分
家庭亲子
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On the first day of our stay, we came back after being out all day to an unmade room bed were not made towels were on the floor. Floor was wet near air conditioning heating unit.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that the room did not feel refreshed adequately upon your return and that you encountered additional concerns with the floor. Please accept our sincerest apologies for the inconvenience this caused. We will share your comments with our housekeeping and maintenance teams for review and improvements. We value your feedback and hope to have the opportunity to provide a smoother and more comfortable stay in the future.Thank you,Paul KrempGeneral Manager
5.0分
其他
Friendly staff. Clean. Easy stay for less than 24hrs. Great location in heart of historic Lancaster. We plan to come back.
酒店位置方便，房间干净，床很大很舒服，前台态度很好，house keeping一般，我说多给我几个纸杯，答应了最后也没给，护发素瓶子里装的是浴液，挂了不需要收拾房间的牌子还是会来敲门，有一天没挂也没给收拾。其他都不错，没有大毛病
房间内有老房子的感觉，闻起来也有。而且一个三星级酒店不提供免费矿泉水。我有酒店会员可以延迟到下午两点退房，结果跟客房服务员说了后还一直猛敲我房门，离谱至极。
很棒的住宿——超出预期！⭐⭐⭐⭐⭐
我们入住了宾夕法尼亚州兰卡斯特的假日酒店，体验非常好。虽然没有特别奢华，但一切都稳妥可靠，绝对比我们预期的要好。早餐不要指望太多，但它还不错，肯定能填饱肚子！
酒店位置极佳——靠近餐馆、商店和当地景点，出行非常方便。房间干净、安静、舒适，整个酒店都维护得很好。
工作人员很友善，我们有需要时总能得到帮助。我们也很喜欢酒店的设施——特别是健身房和游泳池——两者都很干净，而且不那么拥挤。
有一点我们特别欣赏的是便捷的手机退房服务。超级方便，为我们节省了早上排队的时间。
总的来说，这是一次顺畅、无忧的住宿体验。如果我们再次来到这个地区，肯定会考虑再次入住！
环境优美，服务细心
中规中矩的酒店，房间很小。楼下会客区域较大。
房间非常干净，床也超级舒服。浴室也很干净，但真正让这次住宿体验如此美好的，是酒店员工。
说真的，这是我很久以来在酒店遇到的最热情周到、最友好的员工。我指的是我和妻子接触到的每一个人。兰卡斯特市中心的假日酒店，你们太棒了……你们值得！🙂
房间很干净，位置绝佳。我们在酒店餐厅点了餐，甜点还可以，就是还没冻好。
The staff were very friendly and helpful. The room was clean except for the carpet. There was like a pasta sauce spill next to the bed. No fans in the bathroom can make a very unpleasant stay. They should offer room spray if no fans are a option. Breakfast was great.
On the first day of our stay, we came back after being out all day to an unmade room bed were not made towels were on the floor. Floor was wet near air conditioning heating unit.
Friendly staff. Clean. Easy stay for less than 24hrs. Great location in heart of historic Lancaster. We plan to come back.