酒店回复: Dear Michael ,Thank you for your wonderful review and perfect rating. We are delighted to hear Carla made such a welcoming impression and helped make your stay enjoyable. We also appreciate your note about the bathroom size and will keep it in mind. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
4.0分
其他
Water pressure in shower is terrible but overall good hotel. We stay here every time we visit our son in Maryville. 2-3 times a year since 2022
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酒店回复: Dear Guest,We truly appreciate your continued loyalty and are glad to know you enjoy staying with us during your visits to Maryville. Your feedback about the shower pressure is helpful and will be reviewed by our maintenance team. It is always a pleasure to welcome you, and we look forward to your next stay.Sincerely, Hotel Manager
2.0分
家庭亲子
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Just an OK stay….. couldn’t check in a 4:30, when check in time was 3:00, got back to hotel at 9:00PM, didn’t have the room I had reserved, double when my reservation was for king. Guy on desk at 4:30 seemed overwhelmed, overworked, & exhausted.
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酒店回复: Dear Guest,We appreciate your feedback and the time you took to share your experience. We understand how important a smooth check-in and accurate room assignment are, and your comments have been shared with our management team for review. We value your input as we work to improve efficiency and guest satisfaction.Sincerely, Hotel Manager
2.0分
其他
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The rug really needed to be cleaned. Couldn't walk on it without shoes. The rest of the room was fine. Lumpy bed. Ok for one night but in no way worth the price. But, equal to everyone else in the area.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We appreciate your comments regarding the room condition and comfort. Your observations about the carpet and bedding will be reviewed with our housekeeping and maintenance teams to ensure greater attention to detail. We value your input and hope to offer an improved experience in the future.Sincerely, Hotel Manager
2.0分
其他
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First experience walking in was they had so much scent being pumped in the lobby to try and make it smell good that it would take your breath and will give you a headache. The had mold on the tile in the hallway walking into our room. The toilets wasn't cleaned. They said hot breakfast well it is just microwaved egg patties and sausage links and one waffle maker. One major this was after first night we didn't have any more towels so we went to ask and they said they ran out and had to go buy more. We asked OK where are the bought ones were and they acted like it was a issue to go get more towels. They pictures on the site look nothing I mean nothing like the room we stayed in.
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酒店回复: Dear Ryan ,Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay. Your concerns about cleanliness, amenities, and the overall condition of the property are very important to us. We will be addressing these matters with our management and housekeeping teams to ensure higher standards of quality and guest comfort moving forward.Sincerely, Hotel Manager
2.0分
其他
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Extremely slow check in. First room we were given was not even cleaned from the prior stay of guests. Yes, a nasty room! Second room was clean but lavatory sink was stopped up. Front desk said he was unable to fix the sink due to no maintenance. It was Sat. morning and he said it would be Monday before maintenance would be at the hotel.
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酒店回复: Dear Robert ,Thank you for sharing your experience. We are truly sorry for the inconvenience you faced during check-in and with room maintenance. Your feedback regarding cleanliness and plumbing is very important and will be shared with our team to ensure faster responses and better preparation for our guests.Sincerely, Hotel Manager
4.0分
其他
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Was on my motorcycle so, parking was fine. Staff was friendly and courteous. The room was clean, but it seemed as if it hadnt been occupied in a while. I say that because it had a slight musty smell to it when i first entered. The air conditioni m g was set at 77°. So, i lowered the set point and when we returned the smell was gone. So it may have been caused by humidity.
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酒店回复: Dear Woodrow ,Thank you for sharing your experience. We are glad to know you found the staff friendly and the room clean. We appreciate your observation about the musty smell and are pleased it improved after adjusting the air conditioning. Your feedback helps us maintain a comfortable and welcoming environment for all guests.Sincerely, Hotel Manager
1.0分
家庭亲子
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I was trevelling with my family with motorcycle and had an issue with the battery and called the hotel saying I was going to be one day late for check in for than to keep my reservation and they said it was ok,but they will still charging me for a day, and I said ok, and they said they will keep it, the staff was very rude by the way. And the time we got to the hotel next day, my reservation was cancelled. They did that because the rate for the room was increased and they want it to get more money from us. At the end of the story we were without hotel, and had to find another one and they didn’t want to help us in anyway!
We found another hotel way better than this one, so my tip for the guest that are going to choose this hotel is, don’t stay there, because there is a lot of better hotel in the same area. Also the location of the hotel is not good, so by the end we were luck to found another hotel!
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酒店回复: Dear Fernanda ,Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you faced with your reservation and the service you received. This is not the experience we want for our guests. Your feedback will be shared with our management team to review communication and reservation policies to prevent such situations in the future.Sincerely, Hotel Manager
4.0分
其他
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The bathroom shower leaked some so you could hear it dripping all the time. The floors in the room around areas were not that clean, like they didn’t move things. Bed was comfortable and the hotel was in a quiet area .
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酒店回复: Dear Heidi ,Thank you for sharing your feedback. We’re glad you enjoyed the comfortable bed and peaceful location. We apologize for the shower leak and cleanliness concerns and will address these with our maintenance and housekeeping teams. Your comments help us improve to provide an even better experience next time.Sincerely, Hotel Manager
总的来说，房间不是很干净，浴室小到几乎转不开身。邻居也非常吵闹，即使前台出面提醒后，他们仍然一直喧哗到凌晨。
地理位置优越
Carla，这位宾客体验人员非常棒，非常热情好客。因为她，我还会再来的。
唯一有点奇怪的是浴室太小了。感觉有点怕冷。
Water pressure in shower is terrible but overall good hotel. We stay here every time we visit our son in Maryville. 2-3 times a year since 2022
Just an OK stay….. couldn’t check in a 4:30, when check in time was 3:00, got back to hotel at 9:00PM, didn’t have the room I had reserved, double when my reservation was for king. Guy on desk at 4:30 seemed overwhelmed, overworked, & exhausted.
The rug really needed to be cleaned. Couldn't walk on it without shoes. The rest of the room was fine. Lumpy bed. Ok for one night but in no way worth the price. But, equal to everyone else in the area.
First experience walking in was they had so much scent being pumped in the lobby to try and make it smell good that it would take your breath and will give you a headache. The had mold on the tile in the hallway walking into our room. The toilets wasn't cleaned. They said hot breakfast well it is just microwaved egg patties and sausage links and one waffle maker. One major this was after first night we didn't have any more towels so we went to ask and they said they ran out and had to go buy more. We asked OK where are the bought ones were and they acted like it was a issue to go get more towels. They pictures on the site look nothing I mean nothing like the room we stayed in.
Extremely slow check in. First room we were given was not even cleaned from the prior stay of guests. Yes, a nasty room! Second room was clean but lavatory sink was stopped up. Front desk said he was unable to fix the sink due to no maintenance. It was Sat. morning and he said it would be Monday before maintenance would be at the hotel.
Was on my motorcycle so, parking was fine. Staff was friendly and courteous. The room was clean, but it seemed as if it hadnt been occupied in a while. I say that because it had a slight musty smell to it when i first entered. The air conditioni m g was set at 77°. So, i lowered the set point and when we returned the smell was gone. So it may have been caused by humidity.
I was trevelling with my family with motorcycle and had an issue with the battery and called the hotel saying I was going to be one day late for check in for than to keep my reservation and they said it was ok,but they will still charging me for a day, and I said ok, and they said they will keep it, the staff was very rude by the way. And the time we got to the hotel next day, my reservation was cancelled. They did that because the rate for the room was increased and they want it to get more money from us. At the end of the story we were without hotel, and had to find another one and they didn’t want to help us in anyway!
We found another hotel way better than this one, so my tip for the guest that are going to choose this hotel is, don’t stay there, because there is a lot of better hotel in the same area. Also the location of the hotel is not good, so by the end we were luck to found another hotel!
The bathroom shower leaked some so you could hear it dripping all the time. The floors in the room around areas were not that clean, like they didn’t move things. Bed was comfortable and the hotel was in a quiet area .