酒店回复: Dear Annika, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that breakfast was not provided as expected and that the kitchen items available fell short of what was promised. We understand how disappointing it must have been not to have these basic amenities available, and this is not the standard of service we want for our guests. Please know your comments will be shared with our team to ensure these issues are addressed and improvements are made. We hope to welcome you again and provide a stay that better reflects the experience you deserve.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
酒店满足非常基本的需求
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酒店回复: Dear Mauricio,We are glad to hear your stay met the essential needs during your visit. At Extended Stay America, we continually strive to enhance the comfort and convenience of our guests. Your input helps guide those improvements, and we genuinely appreciate you taking the time to share it. We hope to welcome you back soon and provide you with an even more enjoyable experience next time.Sincerely, Hotel Management
1.0分
其他
Rooms are poorly. There holes on the wall, unfinished paint, bedsheets duty, and shower curtain is gross. This will be the last I stay at any Extended hotel.
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酒店回复: Dear Guest, We sincerely apologize for the unpleasant experience you described. A clean and comfortable accommodation is a fundamental part of the experience we strive to provide, and we regret that we fell short of our standards. Your feedback has been shared with our housekeeping and maintenance teams to ensure greater attention is given to the upkeep of our rooms. We hope you will allow us the opportunity to regain your confidence in us with a much-improved visit in the future.Sincerely,Hotel Management
1.0分
其他
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Room smells. Not clean. Room is studio but the stoves are broken not even put in. Paid for studio price but did not get to use the stoves. Breakfast as only coffee and hot water. Bed sheets is duty.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are truly sorry that the overall cleanliness of your room did not meet expectations. We also regret that the studio amenities you anticipated were not available during your stay, which, understandably, affected the value you expected. The limited breakfast options and concern with bedding are equally disappointing details to hear, and we apologize for the discomfort this caused. Your experience falls far short of the standards we aim to provide, and we are reviewing your comments promptly to ensure the areas you’ve highlighted receive proper attention. While we cannot change your recent experience, we hope you will consider giving us another opportunity to provide a more positive, seamless visit.Sincerely,Hotel Management
1.0分
商务出差
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I had reserved 24 hours ahead of time just to get there and then tell me that they didn’t have a room wasted my time and money getting there then had to wait 10 minutes for them to attend me in the lobby, never again coming here.
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酒店回复: Dear Guest, We’re very sorry for the inconvenience you experienced when you arrived to check in, and we understand how frustrating it must have been to have your plans disrupted after securing a reservation. While unexpected factors such as system issues or occupancy limits can occasionally affect availability, we regret the delay you encountered in the lobby and should have provided more transparent communication and timely assistance. Your feedback is invaluable for future improvements, and it will be reviewed with the team to help prevent similar situations. We hope you will consider giving us another opportunity to offer a visit that feels more reliable and welcoming.Sincerely,Hotel Management
1.0分
其他
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The saff was great but the room was terrible and look like it needed a massive upgrade, the pictures and the room were not the same. It felt unsafe as a solo traveler. There was a toilet outside and broke down car in the parking lot.
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酒店回复: Dear Guest, We’re truly sorry to hear that your stay fell so far below expectations. While it’s encouraging to know the staff made a positive impression, we regret that the condition of your room and the overall environment did not offer the comfort and security you expected. The concerns you described regarding both the room and the exterior areas have been shared with the relevant teams for review and improvement. We appreciate your input and hope you’ll consider giving us another opportunity to provide a much better experience in the future.Sincerely,Hotel Management
1.0分
商务出差
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The rooms urgently need renovating. Damaged furniture, moldy bathroom, cockroaches, rusty kitchen fixtures... it was truly disgusting to be in the room. Never again!!!
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酒店回复: Dear Guest, We sincerely apologize for the unpleasant experience you described and the poor condition of your room. We understand how disappointing this must have been, and we regret that your stay did not meet your expectations. Your comments have been shared with the appropriate teams for review of areas that require maintenance or updating. We truly value your feedback, as it guides our ongoing efforts to improve, and we hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
很好很喜欢，房间很大，住的也很舒服，性价比很高、适合家庭出游，老人孩子都很喜欢，下次还会再来的，很好
TRIP居然推荐这种“汽车旅馆”，真是丢脸！千万别去！这绝对是我住过最差的酒店，非常脏，而且很不安全。
挺好的，价格优惠，条件尚可，性价比很高，下次出差还是会在这里住宿的，交通也会比较方便，商务出行很合适
缺点
酒店承诺提供早餐，但根本没送来，而且说有厨房用具可以借，结果只有两个杯子，真是让人吐槽
酒店满足非常基本的需求
Rooms are poorly. There holes on the wall, unfinished paint, bedsheets duty, and shower curtain is gross. This will be the last I stay at any Extended hotel.
Room smells. Not clean. Room is studio but the stoves are broken not even put in. Paid for studio price but did not get to use the stoves. Breakfast as only coffee and hot water. Bed sheets is duty.
I had reserved 24 hours ahead of time just to get there and then tell me that they didn’t have a room wasted my time and money getting there then had to wait 10 minutes for them to attend me in the lobby, never again coming here.
The saff was great but the room was terrible and look like it needed a massive upgrade, the pictures and the room were not the same. It felt unsafe as a solo traveler. There was a toilet outside and broke down car in the parking lot.
The rooms urgently need renovating. Damaged furniture, moldy bathroom, cockroaches, rusty kitchen fixtures... it was truly disgusting to be in the room. Never again!!!