酒店回复: Dear Annika, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that breakfast was not provided as expected and that the kitchen items available fell short of what was promised. We understand how disappointing it must have been not to have these basic amenities available, and this is not the standard of service we want for our guests. Please know your comments will be shared with our team to ensure these issues are addressed and improvements are made. We hope to welcome you again and provide a stay that better reflects the experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Guest,We are truly sorry to hear about the condition of your room and the service you received. Your experience does not reflect the standards we strive to uphold, and we deeply regret the discomfort and frustration it caused. We understand how important a clean, functional space and respectful service are to a guest’s stay, and we sincerely apologize for falling short. The issues you described are unacceptable, and we’ve shared your feedback with the appropriate teams to ensure immediate attention and corrective action. We hope you might consider giving us another chance in the future to provide the care and comfort you deserve.Sincerely,Hotel Management

酒店回复: Dear Mauricio,We are glad to hear your stay met the essential needs during your visit. At Extended Stay America, we continually strive to enhance the comfort and convenience of our guests. Your input helps guide those improvements, and we genuinely appreciate you taking the time to share it. We hope to welcome you back soon and provide you with an even more enjoyable experience next time.Sincerely, Hotel Management

酒店回复: Dear Sherifa, We sincerely apologize for the frustration and inconvenience you experienced regarding the charges and the service you received. We understand how upsetting this situation must have been and regret that it fell short of the standards we aim to uphold. While certain circumstances may have contributed to this misunderstanding, we will review the matter internally and make improvements to our services to prevent similar issues in the future. Your feedback is valuable in helping us enhance the guest experience, and we hope you will consider giving us another opportunity to redeem ourselves and provide a smoother, more satisfactory stay in the future.Sincerely,Hotel Management

酒店回复: Dear Suzanne, We sincerely apologize for the condition of the rooms you encountered during your stay. Every room should be thoroughly cleaned and inspected before being allocated to guests, and we regret that this standard was not met in your case. We are disheartened to learn that you had to take matters into your own hands, and understand how frustrating this must have been. Your feedback is valuable, and we will review it with our team to prevent similar situations in the future. Should you reconsider, we would welcome the chance to provide you with a far better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Cheryll, Thank you for taking the time to share your experience. We are truly sorry for the unacceptable cleanliness issues you encountered during your stay, as every room should be thoroughly inspected before being assigned to a guest. The presence of pests is equally concerning and will be addressed immediately as a precautionary measure to prevent recurrence. We also regret the poor condition of the furnishings and appliances, including signs of rust and wear, which should never have been overlooked. Please be assured that your comments have been shared with our housekeeping and maintenance teams for urgent corrective action. We appreciate your feedback as it helps us improve, and we hope you will consider giving us another opportunity for a much-improved stay in the future.Sincerely,Hotel Management