酒店回复: Estimado Huésped,Red Roof Inn Lancaster le agradece su experiencia. Entiendo su frustración por el humo del cigarrillo. Nos esforzamos por atender tanto a fumadores como a no fumadores y lamentamos que la política de fumar en el balcón haya afectado negativamente su estancia. Sus comentarios son valiosos y revisaremos nuestras políticas para garantizar una experiencia más agradable para todos los huéspedes. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro.Nos encantaría tener otra oportunidad para brindarle una mejor experiencia la próxima vez que visite la ciudad.Atentamente,JonathanRed Roof Management RediResponse Specialist
2.0分
其他
No, the room was not clean, the water pressure was horrible, and the door lock was inoperative. Very displeased.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Lancaster. We sincerely apologize that your stay didn't meet your expectations in regards to the rooms cleanliness. We also regret to learn about the water pressure as well as the issue you had with the door lock. I have forwarded your feedback to managements attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
其他
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I didnt like the fact that there are many people that seem to be living there. Dogs are everywhere which is nice but nobody picks up their crap so cant walk on any of the grass. Rooms were clean but very basic and the noise from the very close road creates a lot of noise in the room from heavy trucks. Very thin walls apparently
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lancaster. I understand your concerns regarding the number of long-term residents and the issues with pet waste on the property. We strive to maintain a clean and pleasant environment for all guests, and I apologize that we fell short during your stay. I also regret the noise disturbance you experienced due to the proximity to the road.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,AnnRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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Staff doesn’t communicate well. I accidentally switched remotes when I departed. Meaning I left my remote behind and took the hotel remote. When I realized it I called them right away. Offered to send their remote back in hopes of getting mine back. Guy took my number and said the manager (Amy) would call. Haven’t heard anything :(
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酒店回复: We’re sorry for any inconvenience caused. Our team did follow up with a call and left a message requesting you to schedule a pickup, but we did not receive a response. Unfortunately, without further communication from your side, we were unable to proceed.
1.0分
其他
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Most deploriable hotel ever
Well for 200 dollars a night it is a rip off no clean towels avaiable the jacuzzi tub in room little water pressure room unclean hair dryer didnt work got another one it didnt work no maid service no hot water for hours no toilet paper had to get my own no clean towels service was horriable i asked for manager was told wasnt there i asked clerk for a refund was told no manager was avaiable red roof inn should be ashamed and shut down for such horriable conditions advertizing is decitful stating its amenties i should be given a refund outside of hotel in walk ways was flithy too everything was deporiable i demand a refund i wil encourage no one to stay at any red roof inns anywhere
2.0分
其他
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The hotel room was really old, stains on the bedspreads (like a clear oil stain). There was black hair in the shower. Some of the towels were so thin from use they were becoming threadbare. The ironing board cover was SO FILTHY it was almost laughable. I had to put a towel ovee it to keep from getting my white shorts dirty. At 7:30 am, two women were talking so loudly right outside of our room, they woke us up and kept us up (I think it was the housekeeping staff). Lastly, when I called the front desk and ask for a 1 hour later check out, I was told I would be charged an additional $25.00. I declined. At 11 am on the DOT the hotel owner knocked on our door. We were just leaving...NEVER TO RETURN. You would be better off sleeping in your car for free!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lancaster. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the up keep of the room, stains on bedspread and the other concerns. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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There was nothing to like about the property dirty didn't you old staff was very rude no toilet paper when spoken to the staff about it several visitors they were very rude to us telling us that they were very very busy but no one still could toilet paper in the main bathroom unlimited towels in the bedrooms 30 floors dirty bathrooms very noisy extremely noisy with the air conditioner unit the refrigerator extremely noisy
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Lancaster. I sincerely apologize for the issues you encountered. I regret to her that the condition and cleanliness of the property did not meet your expectations as well as the interaction you had with our staff. This is not the experience we want our guests to have. We are looking into everything you mentioned to ensure it does not happen again. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
4.0分
其他
Very good! Only thing is that hair dryer was missing & the shampoo dispenser was empty in the shower
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酒店回复: Dear Valued Guest,Thank you for your positive feedback following your recent stay at the Red Roof Inn Lancaster. I'm glad you enjoyed your stay overall. I sincerely apologize for the missing hairdryer and empty shampoo dispenser. We will address these issues immediately with our housekeeping team to ensure all amenities are properly stocked and functioning for future guests.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
这些人真不好，又贪婪又没同情心。我预订的时候出了个错，不知怎么的竟然订到了我已经住过的日期，结果白白损失了钱。我现在无家可归，只能住在酒店里。我跟他们说明了这个错误，以及他们可以如何解决。他们一开始答应帮忙，后来又反悔了，就是为了多收钱。即使我告诉他们我无家可归，需要那额外的两天，他们还是拒绝帮助我。而且不知怎么的，他们还告诉我，他们“允许”我继续住完剩下的日子，尽管我早就付过钱了。所以基本上，他们暗示说，即使我只是想解决问题，他们也可以惩罚我。
最糟糕的是，我无家可归，又这么拮据，这意味着我最终还是得把钱再给他们。我打电话想解决问题的时候，他们甚至在电话里对我大喊大叫，一直说我打错了酒店，可我明明打的就是预订上留的酒店电话，他们还是冲我吼，然后挂了我的电话。这些人真不是什么好人。
能满足基本需求
房间味道太重，我们不得不要求换房间。有人跑到阳台上抽烟。如果你不吸烟，我不推荐这里。
No, the room was not clean, the water pressure was horrible, and the door lock was inoperative. Very displeased.
I didnt like the fact that there are many people that seem to be living there. Dogs are everywhere which is nice but nobody picks up their crap so cant walk on any of the grass. Rooms were clean but very basic and the noise from the very close road creates a lot of noise in the room from heavy trucks. Very thin walls apparently
Staff doesn’t communicate well. I accidentally switched remotes when I departed. Meaning I left my remote behind and took the hotel remote. When I realized it I called them right away. Offered to send their remote back in hopes of getting mine back. Guy took my number and said the manager (Amy) would call. Haven’t heard anything :(
Most deploriable hotel ever
Well for 200 dollars a night it is a rip off no clean towels avaiable the jacuzzi tub in room little water pressure room unclean hair dryer didnt work got another one it didnt work no maid service no hot water for hours no toilet paper had to get my own no clean towels service was horriable i asked for manager was told wasnt there i asked clerk for a refund was told no manager was avaiable red roof inn should be ashamed and shut down for such horriable conditions advertizing is decitful stating its amenties i should be given a refund outside of hotel in walk ways was flithy too everything was deporiable i demand a refund i wil encourage no one to stay at any red roof inns anywhere
The hotel room was really old, stains on the bedspreads (like a clear oil stain). There was black hair in the shower. Some of the towels were so thin from use they were becoming threadbare. The ironing board cover was SO FILTHY it was almost laughable. I had to put a towel ovee it to keep from getting my white shorts dirty. At 7:30 am, two women were talking so loudly right outside of our room, they woke us up and kept us up (I think it was the housekeeping staff). Lastly, when I called the front desk and ask for a 1 hour later check out, I was told I would be charged an additional $25.00. I declined. At 11 am on the DOT the hotel owner knocked on our door. We were just leaving...NEVER TO RETURN. You would be better off sleeping in your car for free!
There was nothing to like about the property dirty didn't you old staff was very rude no toilet paper when spoken to the staff about it several visitors they were very rude to us telling us that they were very very busy but no one still could toilet paper in the main bathroom unlimited towels in the bedrooms 30 floors dirty bathrooms very noisy extremely noisy with the air conditioner unit the refrigerator extremely noisy
Very good! Only thing is that hair dryer was missing & the shampoo dispenser was empty in the shower