酒店回复: Dear Ray, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bloomington - Normal/ University. We are thrilled to know that you had a great stay and that our budget friendly hotel was to your liking. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist 

酒店回复: Dear Cameron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bloomington - Normal/ University. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're thrilled that you were satisfied with the our staff who provided an exceptional service while you were at the property and that you were pleased with the availability of the power solution, however, we apologize about the rust and water stains as well as the noise you encountered.I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist

酒店回复: Dear Carrianne, I appreciate you taking the time to share your experience at Red Roof Inn Bloomington - Normal/ University. I am very sorry to hear that you found our property dated and experienced issues with the keys, door, and locks. I also understand your concern regarding the price of accommodations. Your feedback is crucial, and we will use it to improve our services and ensure a better experience for all guests.We are always looking for ways to improve our guest experience. Thank you for choosing Red Roof. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ViktorRed Roof Management RediResponse Specialist

酒店回复: Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Bloomington - Normal/ University. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're thrilled that you had a wonderful stay and that we met your expectations. However, we apologize for the faulty phone and television.I will make sure to share your comments with the rest of our team. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your concerns and we look forward to welcoming you back for another exceptional stay in the future!Sincerely,JoeRed Roof ManagementRediResponse Specialist

酒店回复: Dear Martha, Thank you for taking the time to tell us about your experience at the Red Roof Inn Bloomington - Normal/ University. I am sorry that your experience did not meet up to your expectations. Please accept our apologies for the unsatisfactory water pressure in the bathroom. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing it would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Very truly yours,MatthewRed Roof Management RediResponse Specialist