酒店回复: Dear Elaine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lancaster - Strasburg. We sincerely appreciate your comments regarding your stay. We are very sorry you were unhappy due to the unpleasant odor, malfunctioning amenities and for all unpleasantries you reported. We are sorry that our hotel did not meet your expectations. You have our sincere apologies for all factors which interrupted the experience at our location. A ticket will be sent over to the property. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Shemar Red Roof Management RediResponse Specialist

酒店回复: Dear Vicki, Thank you for taking the time to share your insightful feedback regarding your experience at the Red Roof Inn Lancaster - Strasburg. I was disheartened to read that you might have seen outdated outside part of the hotel. Even so, I'm glad that you were pleased with the condition of the room and the assistance provided by our staff.We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience at Red Roof the next time you're in the area. Sincerely,AprilRed Roof Management RediResponse Specialist

酒店回复: Dear Deborah, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lancaster - Strasburg. It was great to read that you were pleased with the cleanliness, however, we do apologize for the defective noise disturbance which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.  Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, JonathanRed Roof Management RediResponse Specialist

酒店回复: Dear Anonymous,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lancaster - Strasburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the experience you detailed about your reservation. We strive to provide the best experience possible, and we regret that this was your experience.Please know that we value you as our guest and appreciate your business. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you the next time you're in town.Sincerely,YnnaRed Roof ManagementRediResponse Specialist

酒店回复: Dear David, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Lancaster - Strasburg. We appreciate your feedback and take it very seriously. We are sorry to hear that you experienced some issues with the condition of your room. This is certainly not the standard we strive to provide, and we sincerely apologize for any inconvenience or discomfort this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Rest assured I will make sure to share your comments with the rest of our staff. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, JMRed Roof Management RediResponse Specialist

酒店回复: Hello DARWIN,Agradecemos sus amables palabras sobre nuestro dedicado equipo. Esperamos poder darle la bienvenida de nuevo en el futuro para otra experiencia positiva en nuestro hotel.

酒店回复: Dear Renee,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lancaster - Strasburg. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our okay location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

酒店回复: Hello Carlos,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lancaster - Strasburg. The situation you described regarding the state of the floors, the air-conditioning unit, shower faucets and the possible mold you mentioned is truly regrettable. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,DevineRed Roof ManagementRediResponse Specialist