酒店回复: Dear Felipe, We are happy you chose Extended Stay America for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
2.0分
情侣出游
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Unique smells throughout. Only offered shampoo no conditioner. Very low water pressure in shower. Booked a queen bed but was put in 2 doubles room. No coffee available at 8:00am. Only offered a muffin and a nutrigrain bar for breakfast. The staff was very friendly but the building and amenities was not what I expected from an Extended Stay.
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酒店回复: Dear Joy, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand how these issues could affect your stay. Comfort and convenience are important, and it’s disappointing to hear you encountered challenges with the room and amenities. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast did not meet your expectations. We will certainly pass along your feedback to the appropriate team members. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
1.0分
家庭亲子
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Hotel smelled terrible. Very dirty in common hallways with stains everywhere. Baby Cockroaches in and around the fridge and stove. The only good this is that I only needed the room for 6 hours to sleep. Gross hotel.
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酒店回复: Dear Joshua, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
2.0分
其他
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Not typical extended stay quality
Greta staff and service but very outdated. Room was clean but I don’t think anything has been replaced or upgraded since the 90s.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We're glad to hear our team provided great service and that your room met cleanliness expectations. However, we understand your concerns about the condition and appearance of the property. We’re continuously working on updates and improvements, and your comments highlight important areas where we can do better. Your feedback is truly appreciated and helps guide our efforts to improve both service and comfort for future guests. We hope to have another opportunity to provide you with a more modern and enjoyable stay.Sincerely, Hotel Management
2.0分
其他
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The room was dirty. Staff didnt seem to care. Part of the parking area filled up with water after a heavy rain. Staff didnt seem to care. Come stay here if you dont care.
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酒店回复: Dear Jeffrey, Thank you for your feedback. We apologize that the condition of the room and our team's response did not meet your expectations. The issues you mentioned, including the parking situation, are concerning and will be addressed with the appropriate team. We regret that your experience was disappointing and truly appreciate you bringing this to our attention.Sincerely,Hotel Management
1.0分
情侣出游
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I waited at the front desk for someone to help me check in and no one was there for over an hour. No one anywhere around. I called the hotel nobody answered. Several people came in and gave up and left. It was ridiculous. The hotel was fine but the service was ridiiculous.
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酒店回复: Dear Randy, Thank you for sharing your experience. We sincerely apologize for the long wait and lack of assistance at check-in. Being left without support for that amount of time is completely unacceptable and does not reflect the level of service we aim to provide. Your feedback has been noted and will be shared with the team to ensure responsiveness at all times. We appreciate your patience and hope to provide a much smoother experience in the future.Sincerely,Hotel Management
2.0分
商务出差
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I stayed here a few weeks ago but on an upper floor. This trip I was on the first floor. Debris on the floor and bed, an odor in the room and hallways that was not pleasant and furniture that Goodwill would not accept. I will not stay here again.
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酒店回复: Dear Guest, Thank you for your feedback. We’re very sorry that your recent stay did not meet your expectations, especially in contrast to your previous visit. Your feedback will be shared directly with the appropriate teams so these concerns can be reviewed and addressed. We hope you might allow us another opportunity to restore your confidence in the future.Sincerely,Hotel Management
3.0分
其他
Staff was friendly. Bathroom was reasonably clean. Other areas need attention. Bed was just ok - a bit lumpy
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酒店回复: Dear Guest, Thank you for your valuable feedback. We are pleased to learn that our team made a positive impression on you. Additionally, we have noted the areas that require further attention to ensure a more consistent and satisfying experience during your stay. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Management
4.0分
其他
The property was very clean, good condition. Would have liked an ice machine to use.
入住这家酒店是一次很棒的经历
好的
Unique smells throughout. Only offered shampoo no conditioner. Very low water pressure in shower. Booked a queen bed but was put in 2 doubles room. No coffee available at 8:00am. Only offered a muffin and a nutrigrain bar for breakfast. The staff was very friendly but the building and amenities was not what I expected from an Extended Stay.
Hotel smelled terrible. Very dirty in common hallways with stains everywhere. Baby Cockroaches in and around the fridge and stove. The only good this is that I only needed the room for 6 hours to sleep. Gross hotel.
Not typical extended stay quality
Greta staff and service but very outdated. Room was clean but I don’t think anything has been replaced or upgraded since the 90s.
The room was dirty. Staff didnt seem to care. Part of the parking area filled up with water after a heavy rain. Staff didnt seem to care. Come stay here if you dont care.
I waited at the front desk for someone to help me check in and no one was there for over an hour. No one anywhere around. I called the hotel nobody answered. Several people came in and gave up and left. It was ridiculous. The hotel was fine but the service was ridiiculous.
I stayed here a few weeks ago but on an upper floor. This trip I was on the first floor. Debris on the floor and bed, an odor in the room and hallways that was not pleasant and furniture that Goodwill would not accept. I will not stay here again.
Staff was friendly. Bathroom was reasonably clean. Other areas need attention. Bed was just ok - a bit lumpy
The property was very clean, good condition. Would have liked an ice machine to use.