酒店回复: Thank you for staying with us, and I sincerely apologize for the issues you encountered during your visit. Your feedback is invaluable in helping us improve our staff training. The front desk team is now trained to handle cable issues and to politely excuse themselves when assisting long-term guests to help the next person. We understand that other guests may not always realize the person being addressed is also a paying customer. Currently, several guests have been staying with us since June for a company project. Our GM has been making changes to the breakfast menu. We typically use china plates and real silverware, except on sold-out days when we switch to paper plates and plastic utensils to keep up with demand. If you had requested a real plate, we would have gladly provided one. On sold-out days, our focus is on maintaining food availability vs being able to keep up on the food and dishes/utensils, plus the front desk. Our breakfast attendant is on a short-term medical leave, and the front desk is having to manage both the breakfast and front desk until she returns. Thank you again for staying with us and sharing your feedback. Happy and safe travels!

酒店回复: Thank you for staying with us! We're thrilled to hear that you had a great experience, found our staff friendly, and enjoyed a clean and comfortable room. We look forward to welcoming you back. Safe and happy travels!

酒店回复: Thank you, Nickos, for sharing your feedback about your recent stay with us. We're delighted to hear you had a wonderful experience at the Parke Regency Hotel & Conference Center. It's great to know you found the rooms clean and comfortable and received excellent customer service. We look forward to welcoming you back the next time you're in the Bloomington-Normal area. Happy and safe travels!

酒店回复: Thank you, Diana, for staying at the Parke Regency Hotel & Conference Center. We’re glad you found our hotel clean and satisfactory, aside from our new Serta Deluxe Hospitality Sleeper Mattresses. These mattresses are designed with two layers of Tempur-Pedic foam to relieve pressure points and regulate body temperature. I will share your feedback with our Serta representative. Thank you again, and we hope to welcome you back soon. Safe and happy travels!

酒店回复: Thank you, Michael, for staying with us recently. We apologize for the inconvenience of having to plug in the telephone to make it work. We'll address this with our housekeeping team to ensure the phones are checked and functioning properly. We're also sorry that the Wi-Fi password wasn't clearly indicated on the key card packet. We appreciate your feedback as it helps us improve. Wishing you happy and safe travels!

酒店回复: Thank you for staying with us recently. We appreciate you bringing those items to our attention, helping us improve and make things better. We hope you'll choose to stay with us again the next time you're in the area. Wishing you happy and safe travels!

酒店回复: Thank you, Kim, for your feedback. We’re sorry to hear that the room wasn’t fully clean and that there was mold in your shower. I’ve passed this information along to the Executive Housekeeper and the maintenance team to ensure the issue is resolved and doesn’t happen again. We appreciate you bringing this to our attention so we can continue to improve. Wishing you happy and safe travels!

酒店回复: I apologize for the delayed response. It seems my original reply was deleted on June 23rd, and I only became aware of it today. Thank you for staying with us. I’m glad you found the property warm and inviting. We’re also pleased to hear that the room was comfortable, aside from the air conditioner. Thank you for mentioning that Rajesh was friendly and professional—I’ve shared your feedback with him and the rest of the team. We appreciate your kind words and hope to see you again. Wishing you happy and safe travels!