The dead bolt on our door would not lock properly, was misaligned. Outside doors from parking lot were not always locked. Security was questionable. Staff was great. Parking was ok. Did not use the pool. Breakfast was ok. Glad to have fresh bananas.
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酒店回复: Thank you for your feedback, Christine. We apologize for the security concerns and will address the door and parking issues to enhance your safety and stay.
2.0分
其他
The room reeked of smoke. Housekeeping left our door propped open all day. Would not stay here again.
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酒店回复: Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay, particularly the smoke odor in your room and the concern with your door being left open. This is not reflective of our standards, and we take these matters seriously. We will address this with our housekeeping team immediately to ensure it doesn’t happen again. We understand your decision not to return, but we truly regret that we did not provide the experience you expected and deserved.Thank you again for bringing this to our attention.
4.0分
家庭亲子
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Nice and clean, friendly staff, comfortable beds and a decent size room. Free breakfast is a nice touch and they have a decent selection. Ice Machine was broken, but overall the stay was enjoyable.
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酒店回复: Thank you for your kind words, Christopher! We're glad you enjoyed your stay and look forward to welcoming you again soon.
3.0分
其他
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Overall, property condition was good, location was acceptable. House Cleaning personnel friendly. Breakfast selection and offering was at best mediocre. Oatmeal was watered down and cold. It served its purpose for our stay, but we would not stay at this location in the future.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found the property to be in good condition and appreciated the friendliness of our housekeeping staff. We’re sorry to learn, however, that the breakfast did not meet your expectations—especially regarding the oatmeal quality and overall selection. Your comments are valuable and will be shared with our team to help improve our offerings. While we're pleased we could meet your needs during this stay, we regret that we fell short in other areas and hope you might consider giving us another opportunity in the future.Safe travels, and thank you again for your insights.
5.0分
情侣出游
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The desk staff was amazing! She put us in a quiet spot on the 3rd floor!! We were beyond exhausted when we arrived so we appreciated her finding us the perfect spot. However, the bathroom had probably not been cleaned before and the sink drain was plugged up. Took 10 min or so to drain. Breakfast was ok.
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酒店回复: Thank you for your feedback, Jenny. We’re glad our staff could accommodate you and apologize for the bathroom issue; we’ll address it to improve your future stays.
2.0分
情侣出游
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Our first room smelled very bad. We switched room. The second room has a moldy very smelly shower curtain. Also the towel holder was barely hanging on the wall. Just did not feel clean.
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酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about the issues you experienced during your stay. This is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused by the room conditions. Your comments about the odor, shower curtain, and towel holder have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a much better experience in the future.
中规中矩的一家酒店，没有意外，没有惊喜
我们住过很多美国酒店，而这家对我们来说是最差的之一。我们不会再预订这里了。房间有霉味，到处都是杂物，不干净，有些地方还破损了，家具磨损严重。只有前台的那位女士很好，允许我们在晚上10点以后使用游泳池。凌晨1点半，我们房间旁边的制冰机还在使用。早餐也很差：几乎所有东西都空了，也没有及时补货。一点水果都没有。
位置很好，还有停车场，非常方便！房间的整洁度和提供的洗漱用品在这个价位来说是合理的。
浴缸上有洞。每当风扇打开时，加热器都会发出很大的噪音。你几乎无法在床和梳妆台之间走动。酒店周围环境简陋。如果这是 Best Western Plus，那么 Best Western Minus 是什么样子的？
The dead bolt on our door would not lock properly, was misaligned. Outside doors from parking lot were not always locked. Security was questionable. Staff was great. Parking was ok. Did not use the pool. Breakfast was ok. Glad to have fresh bananas.
The room reeked of smoke. Housekeeping left our door propped open all day. Would not stay here again.
Nice and clean, friendly staff, comfortable beds and a decent size room. Free breakfast is a nice touch and they have a decent selection. Ice Machine was broken, but overall the stay was enjoyable.
Overall, property condition was good, location was acceptable. House Cleaning personnel friendly. Breakfast selection and offering was at best mediocre. Oatmeal was watered down and cold. It served its purpose for our stay, but we would not stay at this location in the future.
The desk staff was amazing! She put us in a quiet spot on the 3rd floor!! We were beyond exhausted when we arrived so we appreciated her finding us the perfect spot. However, the bathroom had probably not been cleaned before and the sink drain was plugged up. Took 10 min or so to drain. Breakfast was ok.
Our first room smelled very bad. We switched room. The second room has a moldy very smelly shower curtain. Also the towel holder was barely hanging on the wall. Just did not feel clean.