酒店回复: Dear Karen, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
前台解释不够充分。
1.0分
其他
This hotel needs to be tore down and remodeled i checked in then checked back out me and my kids was suppose to stay for 2 days.
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酒店回复: Dear Donyelle, We’re truly sorry your visit did not meet expectations and that you felt the accommodations were not suitable for your stay. We understand how important comfort and peace of mind are, especially when traveling with family. Feedback like yours is taken seriously, and it will be shared with the appropriate teams to support future improvements. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
1.0分
商务出差
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This place was dirty, the walls were scraped, my bathroom was dirty and the furniture was like 2 feet off the ground. This is the worst hotel I’ve ever stayed at in my life! Rooms run down!
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酒店回复: Dear Kipling, Thank you for taking the time to share your experience. It’s deeply concerning to hear that your stay fell so far below expectations. We sincerely regret that the condition of your room did not meet acceptable standards. Your comments have been shared with the appropriate teams for immediate review and corrective action. Guest comfort and satisfaction remain a top priority, and we hope you might consider giving us another opportunity to provide a more positive and well-maintained environment.Sincerely,Hotel Management
4.0分
其他
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Spent the night after attending the Minnesota Scottish Fair and Highland Games. Didn't book the room until the Thursday before attending on Saturday. Wasn't able to check in until after 8:00pm, yet the front desk staff was pleasant and very helpful. Room was ready and clean. After about an hour after checking in, the Front Looby staff called to check with me as to how the room was and if I needed anything after getting in.
1.0分
其他
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Filthy nasty
The Tv was low we couldn’t watch it became we couldn’t hear it. The room wasn’t clean. The tub looked nasty. The floor was dirty. We asked if they could clean it. The man told us that they don’t clean it unless you’ve been in there for 14 days.
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酒店回复: Dear Maria, Thank you for your valuable feedback. We sincerely apologize that the room did not meet your cleanliness expectations and that your concerns were not adequately addressed during your stay. Please be assured that our housekeeping services are specifically designed for long-term guests to minimize disruptions to their home-like experience. We kindly ask you to refer to the key packet you received at check-in, which outlines your scheduled housekeeping service day. We appreciate you taking the time to share your experience and hope to have the opportunity to provide you with a significantly improved stay in the future.Sincerely,Hotel Management
2.0分
其他
Horrible dirty towels , bedding and counters , floors and tables were ALL DIRTY !!!
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酒店回复: Dear SONYA, We're sorry to hear your stay did not meet expectations. Cleanliness is a fundamental part of the guest experience, and it’s disappointing to learn that this aspect fell short during your visit. Your concerns have been noted and will be shared with our team for greater attention. We appreciate you taking the time to share your feedback and regret that your impression of the property was not a more positive one.Sincerely,Hotel Management
1.0分
家庭亲子
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The property is not well-maintained. The room was smelly and rundown. The front desk staff were polite but not professionally dressed. I canceleded my reservation the next day.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We apologize that the property and room did not meet your expectations. We appreciate your kind words about the politeness of our front desk staff. Your comments about maintenance and presentation are important, and we will share them with the team as we strive to improve. We hope that your future experiences will be more positive.Sincerely,Hotel Management
2.0分
其他
never again
Elevator did not work
room was very dirty
no towels
garbage can was full of food garbage
air conditioner worked
room was in poor condition
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely regret the challenges you faced during your stay. This experience falls short of the high standards of service we aim to deliver. We are committed to addressing these issues to enhance the experience for our future guests. Your insights are greatly appreciated and will play a crucial role in our improvement efforts.Sincerely,Hotel Management
4.0分
其他
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I liked this hotel because it has many shops and restaurants nearby. The bad thing was that the elevator was always bad, one day we ran out of hot water and they never came to clean in 3 weeks staying here.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We’re glad to hear you appreciated the convenience of the nearby shops and restaurants. However, we sincerely apologize for the issues with the elevator, the lack of hot water, and the missed housekeeping during your extended stay. This is certainly not the experience we aim to provide. Your concerns have been noted and will be addressed with our team to improve our service. We hope to have another opportunity to provide you with a much better stay in the future.Sincerely,Hotel Management
他们没有我们预订的房间
前台解释不够充分。
This hotel needs to be tore down and remodeled i checked in then checked back out me and my kids was suppose to stay for 2 days.
This place was dirty, the walls were scraped, my bathroom was dirty and the furniture was like 2 feet off the ground. This is the worst hotel I’ve ever stayed at in my life! Rooms run down!
Spent the night after attending the Minnesota Scottish Fair and Highland Games. Didn't book the room until the Thursday before attending on Saturday. Wasn't able to check in until after 8:00pm, yet the front desk staff was pleasant and very helpful. Room was ready and clean. After about an hour after checking in, the Front Looby staff called to check with me as to how the room was and if I needed anything after getting in.
Filthy nasty
The Tv was low we couldn’t watch it became we couldn’t hear it. The room wasn’t clean. The tub looked nasty. The floor was dirty. We asked if they could clean it. The man told us that they don’t clean it unless you’ve been in there for 14 days.
Horrible dirty towels , bedding and counters , floors and tables were ALL DIRTY !!!
The property is not well-maintained. The room was smelly and rundown. The front desk staff were polite but not professionally dressed. I canceleded my reservation the next day.
never again
Elevator did not work
room was very dirty
no towels
garbage can was full of food garbage
air conditioner worked
room was in poor condition
I liked this hotel because it has many shops and restaurants nearby. The bad thing was that the elevator was always bad, one day we ran out of hot water and they never came to clean in 3 weeks staying here.