酒店回复: Hi Rosimar,Thank you for sharing your feedback regarding your recent reservation at our hotel. We apologize for any inconvenience caused by the issue with payments made through *******, which resulted in a higher cost and immediate payment requirement.We understand the frustration this may have caused, and we apologize for the inconvenience. While we strive to ensure that all reservations are fulfilled as expected, there can be occasional challenges with third-party booking platforms that are beyond our control. We rely on their timely and accurate processing of payments to confirm reservations.We recommend reaching out to ******* directly to address this payment issue and seek a resolution. They should be able to provide further assistance and clarification regarding the payment process and any additional charges incurred.We appreciate your understanding in this matter and apologize for any confusion or inconvenience caused. We value your feedback and will continue to work towards providing the best possible experience for our guests.If there is anything else we can assist you with, please do not hesitate to let us know.

酒店回复: Hi Adriana,Thank you for sharing your feedback with us. We're sorry to hear that you found the breakfast options limited. We strive to provide a variety of choices, and your input is valuable as we look to improve our offerings. We hope you'll consider staying with us again!

酒店回复: Hi Jose,We're delighted to hear that you found our service to be of high quality and our staff to be friendly during your stay. Ensuring our guests feel welcomed and well-cared for is always a top priority for us. We strive to maintain excellent standards of hospitality and aim to create memorable experiences for all our guests. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.

酒店回复: Hi Yuander,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

酒店回复: Hi Pedro,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

酒店回复: Hello Latoya,Thank you for sharing your feedback about your recent stay. We’re glad to hear you enjoyed your room and would consider returning. Your comments regarding the breakfast beverage options are appreciated and will be taken into account as we continuously strive to enhance our guest experience. We hope to welcome you back in the future for an even better visit.

酒店回复: Hello Bobby,Thank you for sharing your feedback regarding your stay. We value all guest comments, as they are vital in helping us assess our service and facilities. Your experience with the staff and the issues you faced with the mattress, pillows, and internet connectivity are duly noted. We appreciate your input and will use it to enhance the experience for future guests. Thank you for your time and insights.

酒店回复: Dear Valued Guest,Thank you for your feedback and for giving us an 8/10 rating! We’re glad to hear that you enjoyed the cleanliness of your room and the friendliness of our staff.We also appreciate your comments regarding the continental breakfast. We apologize if the selection was not up to your expectations. We’re always looking for ways to improve, and your feedback will be taken into consideration as we review our breakfast offerings.We hope to welcome you back soon and provide you with an even better experience!