Staff was very nice, room was nice, but 49` when we checked in and took quite awhile to warm up. Breakfast was ok, nothing exceptional...not much variety. $100 was charge upfront fir incidentals, but has not been released in the past 4 days. Good inexpensive hotel, needs upgrading and some renovation.
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that the staff was very nice and that you liked the room. We apologise for the cold temperature in the room upon check-in as soon as possible. We appreciate your comments on the breakfast variety and will consider ways to improve it. We also value your feedback on the need for upgrades and renovations, and we'll take this into account moving forward. We hope to welcome you again soon!
3.0分
商务出差
Good room for the price. Bathroom needs some TLC
But after all it is good. Quite at night, very important.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear you found the room a good value and enjoyed the peacefulness at night. We appreciate your note about the bathroom and will share it with the team for future improvements. We hope to welcome you back soon!
2.0分
商务出差
The room and the hotel as not well kept. The staff member when we first arrived was not friendly at all. Felt very unsafe
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酒店回复: Dear Guest,I am really sorry to hear that your experience was less than expected. Your safety and comfort are very important to us, and we will be sure to address the concerns you raised with both the condition of the room and the staff interaction. We sincerely apologise for not meeting your expectations and hope you'll consider giving us another chance to improve your experience in the future.
4.0分
其他
Very nice staff, clean rooms. Breakfast not very good. Check in and out was easy and fast
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酒店回复: Dear Guest,Thank you for your feedback! We're happy to hear that you had a smooth check-in and check-out experience, and that you found the staff friendly and the rooms clean. We appreciate your input about the breakfast and will consider it as we continue to improve. We hope to welcome you back soon!
1.0分
家庭亲子
The pool was closed and that was the reason why we got the hotel, the hair dryer didn’t worked, the floor was really dirty
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酒店回复: Dear Guest,I am really sorry to hear about the issues you encountered during your stay. We understand how disappointing it must have been to find the pool closed, especially since that was a key reason for choosing our hotel. Additionally, we apologise for the malfunctioning hair dryer and the cleanliness concerns with the floor. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
1.0分
朋友出游
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Horrible location, pictures posted are not accurate at all hotel was super dirty all around my sheets were not changed the walls and furniture were dirty and stained beds were super noisy couldn’t even sit down without it making noises
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酒店回复: Dear Guest,We sincerely apologise for your disappointing experience. The condition of the hotel and the cleanliness issues you mentioned are absolutely unacceptable, and we understand how frustrating that must have been. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a better experience in the future.
3.0分
商务出差
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Well...hmm!
Great location. Food and shopping nearby. Breakfast was average.
Cleanliness was disappointing. Trash around the building. My bathroom had not been cleaned and I cleaned it myself. Someone need to inspect the maids work every room and every day. I thought maybe new owner but the clerk said the same owner for 17 years.
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酒店回复: Dear Guest,Thank you for sharing your thoughts with us. We're glad you enjoyed the location and nearby amenities. We apologise for the cleanliness issues you encountered and understand how important it is for everything to be spotless. We'll be sure to address your feedback with our housekeeping team to ensure better quality control in the future. Your input is valuable to us, and we hope to have the opportunity to provide a better experience on your next visit.
1.0分
情侣出游
This property was dirty, unsafe and we left even though we had a non refundable prepaid reservation!!
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酒店回复: Dear Guest,We are truly sorry to hear about your experience at our property. The issues you mentioned regarding cleanliness and safety are completely unacceptable, and we deeply regret that you had to leave despite your prepaid reservation. Your feedback is very important, and we will address these concerns with our team to prevent future issues. Thank you for bringing this to our attention.
1.0分
情侣出游
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No toilet paper, black mold on the ceilings, smells of mold or water damage, and our room was never cleaned on our stay. We had to get towels and take out our own trash. Not worth the price. I feel scammed and mad. Blood on the sheets too. Like what????
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酒店回复: Dear Guest,We are truly sorry for the issues you encountered during your stay, and we completely understand your frustration. The condition of your room, including the mould, lack of cleaning, and blood on the sheets, is absolutely unacceptable. This is not the standard we aim to provide. We will immediately address these concerns with our housekeeping and maintenance teams. Your experience is deeply troubling, and we appreciate you bringing this to our attention. We hope you’ll consider reaching out directly so we can make this right.
办理入住时，接待我的工作人员态度非常不友好，而且给我安排的房间条件很差，空调坏了，浴室天花板上还有湿气，房间和整个酒店都是一股味道。服务这么差，价格却这么贵。
Staff was very nice, room was nice, but 49` when we checked in and took quite awhile to warm up. Breakfast was ok, nothing exceptional...not much variety. $100 was charge upfront fir incidentals, but has not been released in the past 4 days. Good inexpensive hotel, needs upgrading and some renovation.
Good room for the price. Bathroom needs some TLC
But after all it is good. Quite at night, very important.
The room and the hotel as not well kept. The staff member when we first arrived was not friendly at all. Felt very unsafe
Very nice staff, clean rooms. Breakfast not very good. Check in and out was easy and fast
The pool was closed and that was the reason why we got the hotel, the hair dryer didn’t worked, the floor was really dirty
Horrible location, pictures posted are not accurate at all hotel was super dirty all around my sheets were not changed the walls and furniture were dirty and stained beds were super noisy couldn’t even sit down without it making noises
Well...hmm!
Great location. Food and shopping nearby. Breakfast was average.
Cleanliness was disappointing. Trash around the building. My bathroom had not been cleaned and I cleaned it myself. Someone need to inspect the maids work every room and every day. I thought maybe new owner but the clerk said the same owner for 17 years.
This property was dirty, unsafe and we left even though we had a non refundable prepaid reservation!!
No toilet paper, black mold on the ceilings, smells of mold or water damage, and our room was never cleaned on our stay. We had to get towels and take out our own trash. Not worth the price. I feel scammed and mad. Blood on the sheets too. Like what????