酒店回复: Dear Guest,We sincerely apologise for the issues you encountered during your stay. The unhelpful check-in experience, maintenance problems, and unpleasant odor are far below the standards we aim to provide. We will share your feedback with our team to address these concerns and improve the guest experience. Thank you for bringing this to our attention, and we regret that your stay was not as expected.
3.0分
商务出差
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Well...hmm!
Great location. Food and shopping nearby. Breakfast was average.
Cleanliness was disappointing. Trash around the building. My bathroom had not been cleaned and I cleaned it myself. Someone need to inspect the maids work every room and every day. I thought maybe new owner but the clerk said the same owner for 17 years.
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酒店回复: Dear Guest,Thank you for sharing your thoughts with us. We're glad you enjoyed the location and nearby amenities. We apologise for the cleanliness issues you encountered and understand how important it is for everything to be spotless. We'll be sure to address your feedback with our housekeeping team to ensure better quality control in the future. Your input is valuable to us, and we hope to have the opportunity to provide a better experience on your next visit.
1.0分
情侣出游
This property was dirty, unsafe and we left even though we had a non refundable prepaid reservation!!
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酒店回复: Dear Guest,We are truly sorry to hear about your experience at our property. The issues you mentioned regarding cleanliness and safety are completely unacceptable, and we deeply regret that you had to leave despite your prepaid reservation. Your feedback is very important, and we will address these concerns with our team to prevent future issues. Thank you for bringing this to our attention.
1.0分
情侣出游
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No toilet paper, black mold on the ceilings, smells of mold or water damage, and our room was never cleaned on our stay. We had to get towels and take out our own trash. Not worth the price. I feel scammed and mad. Blood on the sheets too. Like what????
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酒店回复: Dear Guest,We are truly sorry for the issues you encountered during your stay, and we completely understand your frustration. The condition of your room, including the mould, lack of cleaning, and blood on the sheets, is absolutely unacceptable. This is not the standard we aim to provide. We will immediately address these concerns with our housekeeping and maintenance teams. Your experience is deeply troubling, and we appreciate you bringing this to our attention. We hope you’ll consider reaching out directly so we can make this right.
2.0分
商务出差
Was greeted with, can I help you. I said, just here to checked. I was handed the key and nothing, I mean nothing else was mentioned. I walked away. 😳
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酒店回复: Dear Guest,We sincerely apologise for the lack of a warm welcome and proper check-in experience. This is certainly not the level of service we aim to provide. We will address this with our team to ensure that future guests are greeted more warmly and given the necessary information during check-in. Thank you for sharing your feedback.
2.0分
其他
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The hotel room was dirty but what really stood out to me was the mildew smell and the molding ceiling tiles that covered the hallways on the first floor like there was clearly a leak or flood at some point. It was kinda run down and compared to a year and a half ago and I don't recommend the stay. Oh and the bed had what appeared to be blood stains. I was totally disgusted.
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酒店回复: Dear Guest,We're sorry to hear about your unpleasant experience. Cleanliness and comfort are our top priorities, and it seems we fell short in your case. We will definitely share your feedback with the team to address the mildew smell, ceiling tiles, and cleanliness issues. We understand how important a safe and clean environment is, and we truly appreciate you bringing these matters to our attention. Thank you for your feedback, and we hope you'll consider giving us another chance in the future.
1.0分
其他
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Very unsafe area. We left immediately after checking in upon being out in an extremely unsafe position with someone already in the room we were checked in to. We were refunded all money and the person at front was very professional, not a good experience and very scary for my family.
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酒店回复: Dear Guest,Thank you for sharing your experience, and we are truly sorry to hear about the situation you encountered. The safety and comfort of our guests are our top priority, and we deeply regret that you had this unsettling experience. We appreciate your understanding and the professionalism of our staff, and we will be reviewing this situation carefully to ensure it doesn’t happen again. Your feedback is important, and we hope to provide a safer and more welcoming experience in the future.
1.0分
情侣出游
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When my husband and I first entered the lobby, we were immediately met with a strong mildew smell, which was not a great first impression. After checking in, we took the elevator to our assigned room, only to find that the door looked like it had been previously pried open, which made us feel unsafe.
Inside the room, there were candy wrappers left on the small couch, and we found hair on one of the beds clearly, it had not been properly cleaned. We went back to the front desk to express our concerns, and to their credit, they did provide us with a new room.
The second room was an improvement in terms of cleanliness and smell. However, we were surprised to find an open bottle of wine and a meal replacement shake left in the refrigerator both clear signs that it hadn’t been cleaned or checked before our stay.
While the staff was responsive in switching our room, the lack of proper cleanliness and attention to detail made us feel uneasy and disappointed.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the issues you encountered with the initial room, including the smell, safety concerns, and cleanliness. It’s disappointing to hear that your stay was affected by these issues, but we’re glad to know the staff was responsive in addressing the room change. We will share your concerns with the team to ensure better attention to detail and cleanliness for future guests. Your comfort and safety are very important to us, and we hope to provide a more pleasant experience next time.
3.0分
其他
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The property was ok. Only stayed to sleep for the night. The hallways and room smelled humid. Didn’t stay for breakfast or anything else. It served its purpose.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad the property served its purpose for your stay. We apologise for the humidity smell you encountered in the hallways and rooms, and we will address this with our team to improve the experience. We appreciate your comments and hope to provide a more comfortable stay next time.
2.0分
商务出差
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This property is extremely run down. As soon as I checked in I walked to a close by gas station the first one sold more wine and beer than anything else and homeless people camped out. Walked to QT and it was better ran into a sheriff and chatted and he told me that this was not a good side of town. Most Country Inn and Suites I have stayed at are nice but this was one is extremely run down. There was a domestic while I was there and even with the police coming they still didn’t kick the problem guests out, next night large police presence with guns drawn on someone in the parking lot. The staff were extremely nice and helpful. Just beware of your surroundings if you stay here
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酒店回复: Dear Guest,We appreciate you sharing your experience and are sorry to hear about the concerns you encountered during your stay. Your safety and comfort are of utmost importance to us, and we regret that your visit was affected by these issues. We will share your feedback with the team and work to address the condition of the property and improve security. We're glad to hear that the staff were helpful, and we hope to provide a better experience in the future.
办理入住时，接待我的工作人员态度非常不友好，而且给我安排的房间条件很差，空调坏了，浴室天花板上还有湿气，房间和整个酒店都是一股味道。服务这么差，价格却这么贵。
Well...hmm!
Great location. Food and shopping nearby. Breakfast was average.
Cleanliness was disappointing. Trash around the building. My bathroom had not been cleaned and I cleaned it myself. Someone need to inspect the maids work every room and every day. I thought maybe new owner but the clerk said the same owner for 17 years.
This property was dirty, unsafe and we left even though we had a non refundable prepaid reservation!!
No toilet paper, black mold on the ceilings, smells of mold or water damage, and our room was never cleaned on our stay. We had to get towels and take out our own trash. Not worth the price. I feel scammed and mad. Blood on the sheets too. Like what????
Was greeted with, can I help you. I said, just here to checked. I was handed the key and nothing, I mean nothing else was mentioned. I walked away. 😳
The hotel room was dirty but what really stood out to me was the mildew smell and the molding ceiling tiles that covered the hallways on the first floor like there was clearly a leak or flood at some point. It was kinda run down and compared to a year and a half ago and I don't recommend the stay. Oh and the bed had what appeared to be blood stains. I was totally disgusted.
Very unsafe area. We left immediately after checking in upon being out in an extremely unsafe position with someone already in the room we were checked in to. We were refunded all money and the person at front was very professional, not a good experience and very scary for my family.
When my husband and I first entered the lobby, we were immediately met with a strong mildew smell, which was not a great first impression. After checking in, we took the elevator to our assigned room, only to find that the door looked like it had been previously pried open, which made us feel unsafe.
Inside the room, there were candy wrappers left on the small couch, and we found hair on one of the beds clearly, it had not been properly cleaned. We went back to the front desk to express our concerns, and to their credit, they did provide us with a new room.
The second room was an improvement in terms of cleanliness and smell. However, we were surprised to find an open bottle of wine and a meal replacement shake left in the refrigerator both clear signs that it hadn’t been cleaned or checked before our stay.
While the staff was responsive in switching our room, the lack of proper cleanliness and attention to detail made us feel uneasy and disappointed.
The property was ok. Only stayed to sleep for the night. The hallways and room smelled humid. Didn’t stay for breakfast or anything else. It served its purpose.
This property is extremely run down. As soon as I checked in I walked to a close by gas station the first one sold more wine and beer than anything else and homeless people camped out. Walked to QT and it was better ran into a sheriff and chatted and he told me that this was not a good side of town. Most Country Inn and Suites I have stayed at are nice but this was one is extremely run down. There was a domestic while I was there and even with the police coming they still didn’t kick the problem guests out, next night large police presence with guns drawn on someone in the parking lot. The staff were extremely nice and helpful. Just beware of your surroundings if you stay here