酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn & Suites Denton. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por su inquietud con respecto a las toallas y el estado de la habitación.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
5.0分
家庭亲子
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This a very good place to stay close to the UNT camus. The hotel smelled good, loookef clean and the beds were very comfortable. I would say good value and convience make a good hotel a great one. To the parents coming to see their kids I would highly recommend this hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Denton. We're delighted to hear you enjoyed your stay and found our hotel clean, comfortable, and conveniently located near the UNT campus. We appreciate your recommendation to parents visiting their children. Providing good value and convenience is what we aim for.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
其他
Easy parking, loved the 2 pm check in time versus others that do 3 pm. Room had great AC, best pillows and bed, hot water. I slept very well
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn & Suites Denton. It's wonderful to hear you enjoyed the easy parking and the convenient 2 pm check-in. I am so glad the room met your expectations with great AC, comfortable pillows and bed, and reliable hot water, all contributing to a restful sleep.Your positive feedback is greatly appreciated and motivates our team to maintain our high standards. Thank you for choosing Red Roof. We hope to welcome you back to our hotel again soon for another pleasant stay. Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
商务出差
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This is an old hotel that llooks good on the outside. Once you enter the hallway and walk up the sagging stairs under the newish carpet you realize you should’ve spent $20 more to stay in a decent hotel. Water is like warm and the whole interior needs a facelift
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Denton. I regret to hear your experience did not meet expectations, particularly regarding the building's condition and water temperature. Your insights on the stairs and interior aesthetics are valuable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
Toilet in bathroom ran the whole time and a/c did not work in bedroom. Toilet and a/c worked in the separate room . It is close to shopping and restaurants.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Denton. We are overjoyed that our location is your ideal and found it convenient to the shopping and restaurants. However, we are disappointed to know that your stay was inconvenienced by the state of the toilet and air conditioner you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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There was no hand soap, shampoo, or body wash in any of the dispensers in the restroom. The room was clean but the door to the bathroom would get stuck constantly. There was no air conditioning in the restroom so it was as hot as outside if closed. When I changed my clothes in the restroom they stuck to me, and there are dead tadpoles and other bugs in the vent/light combo. The parking lot has potholes so be careful. Rough area of town but room was clean and not musty. It fit my budget and I brought all my own soaps and shampoo/conditioner. The pool water looked clear but the bottom needed a pool vacuum. Staff was courteous.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. We appreciate you taking the time to share your experience. I'm truly sorry to hear about the issues with the restroom amenities, the bathroom door, and the lack of air conditioning. We also regret the unpleasant discovery of bugs in the vent and the condition of our parking lot. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We're glad you found the room clean and not musty, and that our staff was courteous.Your feedback is invaluable in helping us recognize areas for improvement and deliver the best service possible here at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,PrincessRed Roof Management RediResponse Specialist
2.0分
其他
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I had a 4 night stay. You get what you pay for. Walking distance to Waffle House and Denny’s a plus. Good parking. However, they never cleaned the room. Over 4 days. Same sheets, same towels.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. I'm glad you liked our location and parking. I'm really sorry to hear about the housekeeping issues during your stay. The possibility of not having your room cleaned for four days is unacceptable, and I want to apologize for the inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Not very helpful. Didn’t want to give me things missing and the room and I stayed over . They didn’t offer to clean my room. I had to ask for more tissue, towels and for my trash to be emptied. That never happened
3.0分
其他
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The property was dirty and did not feel safe. The room was not cleaned completely. It suited what we needed it for which was to sleep for 6 hours and leave immediately, but I would not be back, nor would I recommend it for any sort of extended stay.
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酒店回复: Dear Valued Guest,I am truly sorry to hear about the negative experiences you encountered during your recent stay at the Red Roof Inn & Suites Denton. Cleanliness and safety are paramount, and it's disappointing to learn we fell short of your expectations. Your feedback regarding the room's conditions has been noted, and I assure you this is not the level of service we wish to offer our guests. I understand your concerns and appreciate you bringing them to our attention. Your feedback is invaluable to us at Red Roof and to the improvement of our customer service. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,MatthewRed Roof Management RediResponse Specialist
5.0分
其他
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Friendliest and most attentive staff I have encountered outside a 5 star hotel. Nice variety of pillows from thin to thick and soft to firm. Very clean for the age. Great price and truly just the nicest staff. Rare find.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback following your stay at Red Roof Inn & Suites Denton. It's wonderful to hear that our staff made such a positive impression! We're so pleased you found them friendly and attentive. We're also happy you enjoyed the variety of pillows and found the hotel clean. Knowing we provided such a great experience at a great price is very gratifying.Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
总的来说，我们不喜欢我预订的房间。房间是四人间，他们只提供两条毛巾。房间不脏，但本来可以更干净一些。我以后再租这个房间的话，真的会三思而后行。
This a very good place to stay close to the UNT camus. The hotel smelled good, loookef clean and the beds were very comfortable. I would say good value and convience make a good hotel a great one. To the parents coming to see their kids I would highly recommend this hotel.
Easy parking, loved the 2 pm check in time versus others that do 3 pm. Room had great AC, best pillows and bed, hot water. I slept very well
This is an old hotel that llooks good on the outside. Once you enter the hallway and walk up the sagging stairs under the newish carpet you realize you should’ve spent $20 more to stay in a decent hotel. Water is like warm and the whole interior needs a facelift
Toilet in bathroom ran the whole time and a/c did not work in bedroom. Toilet and a/c worked in the separate room . It is close to shopping and restaurants.
There was no hand soap, shampoo, or body wash in any of the dispensers in the restroom. The room was clean but the door to the bathroom would get stuck constantly. There was no air conditioning in the restroom so it was as hot as outside if closed. When I changed my clothes in the restroom they stuck to me, and there are dead tadpoles and other bugs in the vent/light combo. The parking lot has potholes so be careful. Rough area of town but room was clean and not musty. It fit my budget and I brought all my own soaps and shampoo/conditioner. The pool water looked clear but the bottom needed a pool vacuum. Staff was courteous.
I had a 4 night stay. You get what you pay for. Walking distance to Waffle House and Denny’s a plus. Good parking. However, they never cleaned the room. Over 4 days. Same sheets, same towels.
Not very helpful. Didn’t want to give me things missing and the room and I stayed over . They didn’t offer to clean my room. I had to ask for more tissue, towels and for my trash to be emptied. That never happened
The property was dirty and did not feel safe. The room was not cleaned completely. It suited what we needed it for which was to sleep for 6 hours and leave immediately, but I would not be back, nor would I recommend it for any sort of extended stay.
Friendliest and most attentive staff I have encountered outside a 5 star hotel. Nice variety of pillows from thin to thick and soft to firm. Very clean for the age. Great price and truly just the nicest staff. Rare find.