酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en el Red Roof Inn & Suites Denton. Lamentamos que no haya cumplido con sus expectativas. Le ofrecemos nuestras más sinceras disculpas por su inquietud con respecto a las toallas y el estado de la habitación.En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia y le valoramos como huésped. Esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,ReysheGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
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The room they gave me was clean but lower level I was looking out at parking lot which came up to lower sill of window. They moved me to 2nd floor, better. TV didn't work but they got it working with new remote. No breakfast not even coffee in lobby. Room was clean though and staff was friendly. Probably would not stay there again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Denton. We are happy to learn that you found the room clean and that the staff are friendly. We regret to hear that your stay was inconvenienced by the state of the television you detailed. Our sincerest apologies. We're disheartened to see your comments, however I fear you might have our location confused with another as our property doesn't offer breakfast.We aim to provide you with an exceptional experience at Red Roof. We do hope that you will return to any of our other brand locations in the future. Sincerely,HannahRed Roof Management RediResponse Specialist
2.0分
其他
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The room climate felt mucky upon entering. The window unit AC made us get stuffy while we slept. The cleaning staff was very friendly and helpful with our requests. The entire hotel felt hot and uncomfortable. We will be booking a different hotel next time.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Denton. I am truly sorry to hear that your stay was less than satisfactory due to the room temperature and overall climate within the property. Your comfort is a top priority, and I regret that our air conditioning did not meet your expectations. I am, however, glad to know that you found our cleaning staff to be friendly and helpful. We appreciate your feedback and will use it to improve our services and facilities.We want to earn your confidence back and show that we're capable of preventing similar problems in the future. We understand your concerns and are fully committed to providing a positive experience for all our guests. We hope you will allow us to demonstrate this improved experience on your next trip.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
家庭亲子
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This a very good place to stay close to the UNT camus. The hotel smelled good, loookef clean and the beds were very comfortable. I would say good value and convience make a good hotel a great one. To the parents coming to see their kids I would highly recommend this hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Denton. We're delighted to hear you enjoyed your stay and found our hotel clean, comfortable, and conveniently located near the UNT campus. We appreciate your recommendation to parents visiting their children. Providing good value and convenience is what we aim for.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JohnRed Roof Management RediResponse Specialist
5.0分
其他
Easy parking, loved the 2 pm check in time versus others that do 3 pm. Room had great AC, best pillows and bed, hot water. I slept very well
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn & Suites Denton. It's wonderful to hear you enjoyed the easy parking and the convenient 2 pm check-in. I am so glad the room met your expectations with great AC, comfortable pillows and bed, and reliable hot water, all contributing to a restful sleep.Your positive feedback is greatly appreciated and motivates our team to maintain our high standards. Thank you for choosing Red Roof. We hope to welcome you back to our hotel again soon for another pleasant stay. Sincerely,ViktorRed Roof Management RediResponse Specialist
2.0分
商务出差
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This is an old hotel that llooks good on the outside. Once you enter the hallway and walk up the sagging stairs under the newish carpet you realize you should’ve spent $20 more to stay in a decent hotel. Water is like warm and the whole interior needs a facelift
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn & Suites Denton. I regret to hear your experience did not meet expectations, particularly regarding the building's condition and water temperature. Your insights on the stairs and interior aesthetics are valuable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
Toilet in bathroom ran the whole time and a/c did not work in bedroom. Toilet and a/c worked in the separate room . It is close to shopping and restaurants.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Denton. We are overjoyed that our location is your ideal and found it convenient to the shopping and restaurants. However, we are disappointed to know that your stay was inconvenienced by the state of the toilet and air conditioner you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,HannahRed Roof Management RediResponse Specialist
3.0分
其他
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There was no hand soap, shampoo, or body wash in any of the dispensers in the restroom. The room was clean but the door to the bathroom would get stuck constantly. There was no air conditioning in the restroom so it was as hot as outside if closed. When I changed my clothes in the restroom they stuck to me, and there are dead tadpoles and other bugs in the vent/light combo. The parking lot has potholes so be careful. Rough area of town but room was clean and not musty. It fit my budget and I brought all my own soaps and shampoo/conditioner. The pool water looked clear but the bottom needed a pool vacuum. Staff was courteous.
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. We appreciate you taking the time to share your experience. I'm truly sorry to hear about the issues with the restroom amenities, the bathroom door, and the lack of air conditioning. We also regret the unpleasant discovery of bugs in the vent and the condition of our parking lot. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We're glad you found the room clean and not musty, and that our staff was courteous.Your feedback is invaluable in helping us recognize areas for improvement and deliver the best service possible here at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,PrincessRed Roof Management RediResponse Specialist
2.0分
其他
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I had a 4 night stay. You get what you pay for. Walking distance to Waffle House and Denny’s a plus. Good parking. However, they never cleaned the room. Over 4 days. Same sheets, same towels.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Denton. I'm glad you liked our location and parking. I'm really sorry to hear about the housekeeping issues during your stay. The possibility of not having your room cleaned for four days is unacceptable, and I want to apologize for the inconvenience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Not very helpful. Didn’t want to give me things missing and the room and I stayed over . They didn’t offer to clean my room. I had to ask for more tissue, towels and for my trash to be emptied. That never happened
总的来说，我们不喜欢我预订的房间。房间是四人间，他们只提供两条毛巾。房间不脏，但本来可以更干净一些。我以后再租这个房间的话，真的会三思而后行。
The room they gave me was clean but lower level I was looking out at parking lot which came up to lower sill of window. They moved me to 2nd floor, better. TV didn't work but they got it working with new remote. No breakfast not even coffee in lobby. Room was clean though and staff was friendly. Probably would not stay there again.
The room climate felt mucky upon entering. The window unit AC made us get stuffy while we slept. The cleaning staff was very friendly and helpful with our requests. The entire hotel felt hot and uncomfortable. We will be booking a different hotel next time.
This a very good place to stay close to the UNT camus. The hotel smelled good, loookef clean and the beds were very comfortable. I would say good value and convience make a good hotel a great one. To the parents coming to see their kids I would highly recommend this hotel.
Easy parking, loved the 2 pm check in time versus others that do 3 pm. Room had great AC, best pillows and bed, hot water. I slept very well
This is an old hotel that llooks good on the outside. Once you enter the hallway and walk up the sagging stairs under the newish carpet you realize you should’ve spent $20 more to stay in a decent hotel. Water is like warm and the whole interior needs a facelift
Toilet in bathroom ran the whole time and a/c did not work in bedroom. Toilet and a/c worked in the separate room . It is close to shopping and restaurants.
There was no hand soap, shampoo, or body wash in any of the dispensers in the restroom. The room was clean but the door to the bathroom would get stuck constantly. There was no air conditioning in the restroom so it was as hot as outside if closed. When I changed my clothes in the restroom they stuck to me, and there are dead tadpoles and other bugs in the vent/light combo. The parking lot has potholes so be careful. Rough area of town but room was clean and not musty. It fit my budget and I brought all my own soaps and shampoo/conditioner. The pool water looked clear but the bottom needed a pool vacuum. Staff was courteous.
I had a 4 night stay. You get what you pay for. Walking distance to Waffle House and Denny’s a plus. Good parking. However, they never cleaned the room. Over 4 days. Same sheets, same towels.
Not very helpful. Didn’t want to give me things missing and the room and I stayed over . They didn’t offer to clean my room. I had to ask for more tissue, towels and for my trash to be emptied. That never happened