酒店回复: Dear Lori, Thank you for sharing such a detailed account of your stay. While we are pleased to know the staff provided friendly and helpful service and that certain areas were well maintained, we also understand from your comments that several aspects caused frustration. Your feedback regarding accessibility, upkeep, and the overall guest experience is very important and will be shared with the appropriate teams to help guide improvements. We truly appreciate the time you took to provide this perspective and hope that in the future you might allow us the chance to deliver a stay that feels much more comfortable and accommodating.Sincerely,Hotel Management
酒店回复: Dear Jeremiah, Thank you for taking the time to share your feedback. We regret that your recent experience did not meet the standard set by previous stays. We appreciate you bringing this to our attention, and we will share your comments with our team to ensure clarity and consistency while maintaining a welcoming and respectful approach for all guests. Additionally, we will consider your feedback regarding the breakfast offerings as we continue to evaluate ways to enhance the guest experience. We value your input and hope to provide a smoother and more positive experience in the future.Sincerely,Hotel Management
酒店回复: Dear Ana, Thank you for your feedback. We’re sorry the check-in process didn’t feel smooth and that assistance wasn’t as responsive as expected. We understand how inconvenient it is when the elevator is unavailable, especially with a higher floor assignment. Your feedback about the room assignment and service response will be shared with the team for awareness. We’re always looking for ways to improve the guest experience and hope your next visit feels more accommodating.Sincerely,Hotel Management
酒店回复: Dear Dean, Thank you for staying with us and for reviewing your experience. We are sorry to hear that your visit did not meet your expectations. The concerns you described regarding the condition of the room, furnishings, and the overall environment are not reflective of the experience we aim to provide. We appreciate you for bringing this to our attention so we can take the necessary steps to address these matters internally. Your feedback has been shared with our team, and we are committed to making the appropriate improvements. We hope you will consider giving us another opportunity to offer a more comfortable and hassle-free stay.Sincerely,Hotel Management
酒店回复: Dear Sandra, We regret to hear that your stay was far from satisfactory. The concerns you raised are not reflective of the experience we aim to provide, and we apologize for the inconvenience. Please be assured that your feedback is being taken seriously and has been shared with the relevant team for follow-up. We hope you will give us another opportunity to show you the outstanding hospitality you deserve. Sincerely, Hotel Management
酒店回复: Dear Florita, Thank you for sharing your experience. We’re grateful for your kind words regarding our staff and pleased their service left a positive impression. We recognize the importance of a peaceful atmosphere, and we regret that external activities disrupted your plans. While such factors are beyond our control, your feedback is truly appreciated as we strive to support all our guests thoughtfully. We hope your next visit brings the tranquility you were seeking, and we would be glad to welcome you back for a more restful and satisfying stay.Sincerely,Hotel Management
环境很好,很干净!
酒店很干净,设施也很好,但电梯坏了,我87岁的老母亲爬楼梯很吃力。
喜欢这个位置,舒适宜人,而且就在工作地点旁边。
这里很棒,大人小孩都能玩得开心。
短期和长期代金券酒店!
工作人员乐于助人且友好,但这家酒店需要维修和保养。电梯坏了,对我们这些残障人士来说很不方便。厨房用具都需要检查,这很不方便,尤其是对于残障人士和坏了的电梯来说。整个酒店弥漫着一股陈旧的香烟味。只有换新地毯、新窗帘、重新粉刷才能解决这个问题。我的房间没有彻底打扫。“含早餐”的说法具有误导性,因为咖啡、茶、松饼、水果棒或燕麦片套餐实际上都不是“早餐”。网上的图片与我实际看到的并不相符。垃圾房、洗衣房和小吃房都很干净,储备充足!酒店所有入口都需要设置残疾人停车位;否则,您的酒店就不适合残障人士使用,尤其是在电梯坏了的情况下!冰箱的把手需要适合厨房(见图)。浴缸没有塞子,洗澡就没意义了!我不建议这么做,因为很多用优惠券的客人都会涌入这里,而且没有任何后果!我有照片和视频证据,可以证明我写的一切!
一位家庭成员住在那里,我们已经延长了几次住宿时间。没有人说过我们需要到前台再次办理入住手续并出示身份证件才能开始重叠的预订。这位家庭成员告诉他们,接下来的两晚已经有预订了。请注意,这是我们第四次延长已经存在的预订。工作人员告诉我,他们要求这位家庭成员下来出示身份证件等,并说他们问了好几次。这位家庭成员说他们问了时间,并说他们会尽快下来。工作人员在外面看到这位家庭成员,没有通知就进了房间,并决定不延长住宿时间,因为他们没有下来到前台。我不知道他们为什么觉得有必要进房间,但我打电话询问原因以及我们能做些什么。他们回答说,我们决定行使不延长预订的权利。据我所知,这位家庭成员除了没有立即下楼外,没有做错任何事。也许我忽略了什么,但我还是有点惊讶,觉得有点粗鲁,毕竟这已经不是第一次入住了。前几次入住都还好,但最后一次体验不太好。顺便说一句,他们说每天早上都有免费早餐,其实就是咖啡、茶和一些预先包装好的方便食品。
我到那里办理入住时,没有服务员。电梯坏了。他们把我带到了三楼。我问一楼还有没有房间。服务员根本没去确认,直接说没有。二楼也没有确认是否有空房。电梯又坏了。帮不上什么忙。
6号汽车旅馆比这家汽车旅馆好多了
电梯坏了,我被安排在三楼,而且房间很脏,家具太旧了,油漆都掉了,看起来像是从旧货甩卖里买来的。整个酒店的气味都很糟糕,令人作呕
最糟糕的酒店体验
浴室水槽排水不畅。冰箱坏了,噪音很大。停电了五次,我没法洗澡。我向经理Adrian投诉,但他什么也没做,甚至没有为这些问题道歉。糟糕的体验,几乎没睡好。
前台办理入住和退房的工作人员都很友好。我们来这里是为了躲避喧闹的烟花,尤其是为了我们的小吉娃娃。可惜的是,我们还是听到了外面传来的几声烟花声。