We had two rooms, got there one hour early and they charge us $30.00 per room to check in, stated that was a Choice Hotels policy, I have NEVER paid a extra charge if the room was ready for check in. We paid the fee because we had an event to dress for and left. The second Night of the stay we returned late to find the elevator was broken and had to walk up three flights of stairs to find out our keys did not work. Later it took 2 hours for managment to respond to a couple in a room yelling and hitting each other only to allow them to run from the room. A total Night Mare stay. No coffee in the breakfast area at all. NEVER Again
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酒店回复: Thank you for taking the time to share your detailed feedback regarding your recent stay. We value your input as it helps us identify areas where we can enhance both guest experience and operational efficiency. Your comments regarding the early check-in policy, elevator service, and overnight security response have been reviewed with our management team to ensure procedures are consistent with brand standards and that guest concerns are handled promptly. We are also reviewing our breakfast service operations to make sure essential amenities such as coffee are always available during serving hours. Your insights are important to us, and we are taking this opportunity to evaluate our current policies and communication practices to prevent similar issues in the future. We appreciate you bringing these matters to our attention, and we are committed to improving the quality and reliability of our guest experience moving forward.
1.0分
商务出差
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Dirty smoke smell all throughout. Cigarette burns. Stains on bed. Vending machines did not work. Staff very unhelpful. Did not appear anything like the provided photos. Please stay somewhere else if possible. Sketchy neighborhood. Elevator did not work properly.
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酒店回复: Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. We take your comments very seriously, and we will thoroughly investigate this and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
1.0分
家庭亲子
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Everything was wrong the staff didn’t want to check me in the room was dirty sheets was stained when asked if I could get a refund they refused I did not get my full stay cause me and my family was uncomfortable so we left it was roaches and the room looked nothing like the pictures online
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酒店回复: Thank you for sharing your detailed feedback. We have carefully noted your concerns regarding your check-in experience, room cleanliness, and overall accommodations. Your comments have been shared with our management and housekeeping teams to review room readiness, guest communication, and reservation handling procedures to ensure these issues are addressed and do not occur in the future. We take reports of cleanliness and pest concerns very seriously and are reviewing our inspection and maintenance processes to strengthen standards across the property. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.
2.0分
其他
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Stay was horrible , pictures did not match what we seen when we arrived , towels were stained , bed sheets were stained ,we asked for more and the new ones were still stained , overall i would never recommend this place
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酒店回复: Hello Juan,Thank you for sharing your feedback regarding your recent stay. We take guest perceptions seriously and your comments about the discrepancies with the accommodations are noted. Cleanliness and comfort are our priorities, and we regret that your experience did not meet these standards. Your insights will be shared with the appropriate team members to help improve our services. We appreciate you taking the time to provide your thoughts.
4.0分
其他
The staff was good, the room was a lot smaller than the images looked when reviewing the property before arrival, but all in all, all good.
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酒店回复: Hello Natasha,Thank you for sharing your feedback. We're pleased to hear that you found the staff accommodating during your stay. Regarding the room size, we appreciate your comments and will take them into consideration for future improvements. We hope you had a pleasant overall experience and look forward to welcoming you back to our hotel in the future.
1.0分
其他
Got up this morning had roaches in my bed and I couldn’t even enjoy my stay. I left early due to the roaches in the room would like some of my money back.
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酒店回复: Hello Christopher,Thank you for sharing your experience. We take cleanliness and guest comfort very seriously, and it's concerning to hear about your situation. Your feedback is important to us, and it will be shared with the appropriate departments for review. We appreciate your input and hope that you will consider staying with us again in the future.
2.0分
家庭亲子
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Rooms weren't clean, the bedding was dirty. The breakfast was all microwaved food and the biscuits were a little frozen still. The breakfast attendant used the same plate to microwave each item causing cross contamination between items. The microwaved sausage was over microwaved and had burnt together in multiple places. The towels and washcloths were all stained. The staff wasn't very friendly.
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酒店回复: Hello Katie,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and food quality seriously, and your comments about the room condition and breakfast experience are noted. We strive to provide excellent service, and it's disappointing to hear that your interaction with our staff did not meet expectations. We appreciate your insights as they help us understand areas for improvement. Your comments will be shared with the management team for further review.
1.0分
商务出差
The service was not great.
The have roaches
Stained towels
Stained covers
I will never book here again….. ever
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酒店回复: Thank you for sharing your feedback. We take your comments very seriously and are reviewing the issues you experienced regarding cleanliness, towels, and overall service. Ensuring that all rooms are properly maintained, hygienic, and comfortable for our guests is a top priority, and your observations are being shared with our housekeeping and maintenance teams. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
咖啡机坏了，早餐没咖啡喝。位置也不是很好，一般般吧。房间倒是挺干净的。住一晚还可以，但肯定不会带家人来。下次不会再住了。
一次难忘的经历……有蟑螂……地板不干净……到处都是灰尘。而且还很吵。
We had two rooms, got there one hour early and they charge us $30.00 per room to check in, stated that was a Choice Hotels policy, I have NEVER paid a extra charge if the room was ready for check in. We paid the fee because we had an event to dress for and left. The second Night of the stay we returned late to find the elevator was broken and had to walk up three flights of stairs to find out our keys did not work. Later it took 2 hours for managment to respond to a couple in a room yelling and hitting each other only to allow them to run from the room. A total Night Mare stay. No coffee in the breakfast area at all. NEVER Again
Dirty smoke smell all throughout. Cigarette burns. Stains on bed. Vending machines did not work. Staff very unhelpful. Did not appear anything like the provided photos. Please stay somewhere else if possible. Sketchy neighborhood. Elevator did not work properly.
Everything was wrong the staff didn’t want to check me in the room was dirty sheets was stained when asked if I could get a refund they refused I did not get my full stay cause me and my family was uncomfortable so we left it was roaches and the room looked nothing like the pictures online
Stay was horrible , pictures did not match what we seen when we arrived , towels were stained , bed sheets were stained ,we asked for more and the new ones were still stained , overall i would never recommend this place
The staff was good, the room was a lot smaller than the images looked when reviewing the property before arrival, but all in all, all good.
Got up this morning had roaches in my bed and I couldn’t even enjoy my stay. I left early due to the roaches in the room would like some of my money back.
Rooms weren't clean, the bedding was dirty. The breakfast was all microwaved food and the biscuits were a little frozen still. The breakfast attendant used the same plate to microwave each item causing cross contamination between items. The microwaved sausage was over microwaved and had burnt together in multiple places. The towels and washcloths were all stained. The staff wasn't very friendly.
The service was not great.
The have roaches
Stained towels
Stained covers
I will never book here again….. ever