酒店回复: Cher client,Merci d'avoir pris le temps de partager votre expérience au Red Roof Inn & Suites Philadelphia - Bellmawr. Je suis désolé d'apprendre l'état de votre chambre initiale, ainsi que les perturbations liées aux travaux. Je regrette d'apprendre l'absence de café et de thé. Cependant, l'hôtel propose du café et du thé de type « café-restaurant » dans le hall.Je tiens à vous assurer que nous prenons vos commentaires très au sérieux et que nous nous engageons à remédier à ces problèmes. Merci d'avoir choisi Red Roof. Nous espérons avoir l'occasion de vous offrir une expérience encore plus positive à l'avenir.Cordialement,ViktorDirection Red RoofSpécialiste RediResponse
酒店回复: Dear Andrea,Thank you for taking the time to share your experience at Red Roof Inn & Suites Philadelphia - Bellmawr. I'm sorry to learn about the mattress in the lobby, the smell you noticed and your allergic reaction. This is not the kind of stay we aim to provide. We will address these issues immediately to ensure future guests do not encounter the same problems.Your comments are valuable as they help us identify areas needing improvement. Thank you for choosing Red Roof. We value your patronage and would like to provide you with a better experience the next time you are in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
可怕的经历。
广告上说有早餐，结果根本没货。
广告上说有电动汽车充电器，结果到了那里却找不到。
走廊和停车场里似乎整夜都在进行各种见不得光的交易。绝对是一次可怕的经历。
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酒店回复: Dear Felipe,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Philadelphia - Bellmawr. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/10 score. You indicated that you were unsatisfied with no breakfast being served and the other concerns you described. We do have restaurants within close proximity if you require a meal. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
酒店回复: Hey Chris,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 3/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Philadelphia - Bellmawr. I'm proud to see our cleanliness and competitive rates met your expectations, however, you stated bulbs were missing which made it hard to see. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
4.0分
情侣出游
原文
翻译提供方：Google
夜班的工作人员极其无知，对我和我妻子也极其不尊重。简直快要变成一轮了。
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酒店回复: Dear Nicole, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Philadelphia - Bellmawr. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the interaction you described that occurred with our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,JMRed Roof Management RediResponse Specialist
5.0分
家庭亲子
原文
翻译提供方：Google
工作人员很友善，帮我解答了所有问题。入住手续快捷方便
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酒店回复: Dear John, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Philadelphia - Bellmawr. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially how quick and easy the check in process was as well as our staff that was nice and helpful providing a great customer service to our valued guests.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, we would love to hear it. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,AnnRed Roof Management RediResponse Specialist
人很好，房间也很干净。
我们第一次入住的机会很脏。床单上沾满了污渍，浴室里也有一圈污渍。我们住的是套房。前台告诉我们他们订错了房间。我们换了另一间更干净的房间。虽然房间不是套房，但我们没有得到酒店退款。
施工人员早上7点就把我们吵醒了。我们选择这家酒店是因为酒店说有汽车充电桩。但这根本不是真的。而且酒店也没有咖啡和茶。酒店正在施工。我不得不等施工人员放下压缩机，才能带着行李箱乘电梯。酒店只有一部电梯供客人和施工人员使用。真是一次灾难性的住宿体验。这是我们第一次遇到这种情况。******* 给了我一点补偿。
永远不要住这里
大堂里堆满了旧家具和床垫，令人作呕。显然他们正在进行某种程度的翻新。而且，我走进大堂办理入住手续后，服务员大约15分钟都没来。最糟糕的是，当我入住房间，终于躺到床上时，床单是湿的，几乎要湿透了。很明显，客房服务人员把湿床单铺在床上，再盖上被子，显然是希望床单干透。真是令人作呕。我要求换一间新房间，问床单怎么会湿，柜台后面的人完全不知道，只是笑了笑。我得到了一间新房间。这个房间的电视不能用。我刚从弗吉尼亚州另一家更便宜的连锁经济型酒店搬到这里，那里我吃了早餐，房间也完美无缺。我再也不会住红屋顶酒店了。这家酒店简直就是个垃圾场。我跟柜台服务员提了提电视坏了的事，他就是昨晚那个记得床单湿了的家伙，只是耸了耸肩。服务太差劲了。
大堂里的床垫，一进门就闻到浓重的化学气味，房间里更是浓烈。我对此过敏。
可怕的经历。
广告上说有早餐，结果根本没货。
广告上说有电动汽车充电器，结果到了那里却找不到。
走廊和停车场里似乎整夜都在进行各种见不得光的交易。绝对是一次可怕的经历。
我通过了
那位男士人很好，第一个房间不错，但他给我们换了那个更好的房间，不过我可能不会再去了，我喜欢开着窗户。
房间很普通，很干净，就是有两个灯泡坏了，所以亮度不如我们想要的，不过也没什么大不了的。如果你预算有限，这个价格还算可以接受。房间有点旧，但物有所值。
夜班的工作人员极其无知，对我和我妻子也极其不尊重。简直快要变成一轮了。
工作人员很友善，帮我解答了所有问题。入住手续快捷方便
家庭旅行
所有人都非常友好，地方也很干净，这就是我们再次光临的原因，而且我们还会继续光临。