The room was very clean but I was cold all night. The front desk came and tried to fix it. He said if it didn’t warm up I could switch to another room
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酒店回复: Thank you for taking the time to share your feedback with us. I am sorry to hear you were unhappy with your guest room and have already addressed your concerns with the team. At Spark, we believe we shine when our hotel shines, and we apologize this was not the case for your recent stay. If you would like to discuss your experience in more detail, please contact me at the phone number or email below. We hope to welcome you back soon.
3.0分
其他
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There was a pet deposit of $50. This is double what other hotels have charged. The location is good. Breakfast terrible! But the pet deposit is a deal breaker for me. I will stay elsewhere in the future!
酒店回复: Thank you for your comments and feedback.
3.0分
其他
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The room had an odd smell. The AC was good. The microwave looked dirty and outdated. There was a spider and a roach in the room. The bed looked clean. Learning how to use the WiFi was difficult as I had to look it up online. Customer Service was great. The entrance look dangerous as there is a giant slope by the front. Kids above my room kept stomping, which I heard at night. The bathroom door closes automatically, which is not great if you want the door open.
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酒店回复: Thank you for taking the time to share your feedback. At Spark, we believe we shine when our hotel shines, and we apologize this was not the case for your recent stay. I have addressed your concerns with the team. If you would like to discuss your experience in more detail, please contact me at the phone number or email below. We hope to welcome you back soon.
3.0分
家庭亲子
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The first room has an unpleasant smell and the host moves us to a different room. The breakfast was not a breakfast buffet, Continental Breakfast only.
The breakthe goat
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酒店回复: Thank you for taking the time to share your feedback. At Spark, we believe we shine when our hotel shines, and we apologize this was not the case for your recent stay. I have addressed your concerns with the team. If you would like to discuss your experience in more detail, please contact me at the phone number or email below. We hope to welcome you back soon.
5.0分
其他
Super clean
The room and bathroom were extremely clean. The bed was comfortable. I liked the morning coffee. This is my second time to stay at this hotel.
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酒店回复: Thank you for taking a moment to share your experience at Spark. We value your feedback. The team and I are proud you enjoyed the room during your stay and look forward to welcoming you back soon.
3.0分
其他
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The lack of drinking cups in the rooms is an extreme cost cutting measure on Hilton's part. Cups are a necessity. Other things that are lacking can be dealt with.
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酒店回复: Thank you for taking the time to share your feedback with us. I am sorry to hear you were unhappy with your guest room and have already addressed your concerns with the team. At Spark, we believe we shine when our hotel shines, and we apologize this was not the case for your recent stay. If you would like to discuss your experience in more detail, please contact me at the phone number or email below. We hope to welcome you back soon.
5.0分
其他
It was comfortable. Need more options of shows to watch. Like the game show network.
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酒店回复: Thank you for your comments and the next time here just ask, and we will help find the network you are looking for. Hope to you see soon.
3.0分
其他
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The hotel was clean and in an area with shopping. The complimentary breakfast was horrible. It was basically cold food only. Cereal, yogurt, boiled eggs, oatmeal and bagels. Next time I will stay at Tru.
酒店回复: Thank you for your comments and feedback. Hope to see you again.
4.0分
家庭亲子
The rooms were clean and comfortably arranged. Would have liked a microwave in the room. The breakfast choices were a bit disappointing.
酒店回复: Thank you for your recent stay. We hope to see you again soon.
5.0分
其他
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I absolutely loved my room. It was quiet and the ac was amazing. The only downside was the water in the shower didn’t get hot. It stayed lukewarm even when I had it on full hot.
酒店回复: Thank you for your wonderful review, we hope to see you again.
The room was very clean but I was cold all night. The front desk came and tried to fix it. He said if it didn’t warm up I could switch to another room
There was a pet deposit of $50. This is double what other hotels have charged. The location is good. Breakfast terrible! But the pet deposit is a deal breaker for me. I will stay elsewhere in the future!
The room had an odd smell. The AC was good. The microwave looked dirty and outdated. There was a spider and a roach in the room. The bed looked clean. Learning how to use the WiFi was difficult as I had to look it up online. Customer Service was great. The entrance look dangerous as there is a giant slope by the front. Kids above my room kept stomping, which I heard at night. The bathroom door closes automatically, which is not great if you want the door open.
The first room has an unpleasant smell and the host moves us to a different room. The breakfast was not a breakfast buffet, Continental Breakfast only.
The breakthe goat
Super clean
The room and bathroom were extremely clean. The bed was comfortable. I liked the morning coffee. This is my second time to stay at this hotel.
The lack of drinking cups in the rooms is an extreme cost cutting measure on Hilton's part. Cups are a necessity. Other things that are lacking can be dealt with.
It was comfortable. Need more options of shows to watch. Like the game show network.
The hotel was clean and in an area with shopping. The complimentary breakfast was horrible. It was basically cold food only. Cereal, yogurt, boiled eggs, oatmeal and bagels. Next time I will stay at Tru.
The rooms were clean and comfortably arranged. Would have liked a microwave in the room. The breakfast choices were a bit disappointing.
I absolutely loved my room. It was quiet and the ac was amazing. The only downside was the water in the shower didn’t get hot. It stayed lukewarm even when I had it on full hot.